Herb Gordon Subaru - Service Center

Representatives from the dealership have been a pleasure. In the past, Bob Thompson was simply remarkable. Our first dealing with Vitaliy Khlebnikov and it appears the quality customer service continues. Onl In the past, Bob Thompson was simply remarkable. Our first dealing with Vitaliy Khlebnikov and it appears the quality customer service continues. Only wish I could say the same about the product... car vehicle. More

Always great service Have only good things to say about the service center. Called in recently due to both my headlights going out, and Michael, concerned about my safety, Have only good things to say about the service center. Called in recently due to both my headlights going out, and Michael, concerned about my safety, got me in right away to get it fixed. Although unexpected fixes are never fun, I can relax knowing they aren't trying to up-sell me, or pressure me into services I don't need. They'll even go so far as to dig out the good Halloween candy when only the Skittles are left :) More

Big shout out to Rodney for helping me this late hour Big shout out to Rodney for helping me out as the tow truck driver dropped off my car and drove it into a spot on the rim! Rodney made sure he took th Big shout out to Rodney for helping me out as the tow truck driver dropped off my car and drove it into a spot on the rim! Rodney made sure he took the details of the drover so I could inform my insurance company. He then went over and above his call of duty to make sure I had a loaner car. Thank you and the HG Subaru service team is a big reason we will stay with Subarus all our life and with Herb Gordon as long as we live in the DC area! More

6000 mile oil change Went back to HG Subaru for my 6k oil change. As usual, the service was stellar and I was even shown where I bent my Cosmis R1 wheel. Dang Maryland roa Went back to HG Subaru for my 6k oil change. As usual, the service was stellar and I was even shown where I bent my Cosmis R1 wheel. Dang Maryland roads. But I was not expecting anything beyond my routine service and great customer service experience, but you guys surprise me every time. Thanks again Vitaliy! 😃 More

Great, friendly and timely service This dealer and service department provides friendly and timely service. They are flexible and go out of their way for their customers. I would recomm This dealer and service department provides friendly and timely service. They are flexible and go out of their way for their customers. I would recommend them. More

Timing Belt Replacement The 105k service(including timing belt replacement) was performed in a very professional manner. The engine bay looked nice and clean just like when I The 105k service(including timing belt replacement) was performed in a very professional manner. The engine bay looked nice and clean just like when I dropped my vehicle off. And they finished the service promptly, so I could pick up my vehicle the next morning. Also the service dept. Is very friendly so you'll always feel welcome at Herb Gordon Subaru. More

Service Visit Very thorough inspection with friendly and professional personnel. While I knew there was some items that needed attention, Vitaliy walked me through Very thorough inspection with friendly and professional personnel. While I knew there was some items that needed attention, Vitaliy walked me through the issues to assign critical vs. non-critical. More

Best Service Vitaliy does it again. He offered me my service options and let me choose what I wanted. Got my service done quickly and got a car wash too. Will be r Vitaliy does it again. He offered me my service options and let me choose what I wanted. Got my service done quickly and got a car wash too. Will be returning again More

Can't be beat! This dealership is the best! I always return my car for service here because I know the problem will be solved in a timely manner and I will be treat This dealership is the best! I always return my car for service here because I know the problem will be solved in a timely manner and I will be treated well. A special shout out for Junior Mohepath, who I have had the pleasure of dealing with the last few times I've been in. He is very knowledgeable and and attentive, taking the time to explain the situation to me and answer all my questions. A free car wash is not a bad deal either!! More

Consistently superior service I have been assisted by Michael Goodman for the last three years. He has consistently been excellent. He is fair and presents me all of my service o I have been assisted by Michael Goodman for the last three years. He has consistently been excellent. He is fair and presents me all of my service options/needs. He helps me weigh what can wait and what service absolutely must be done. I can't express how much I appreciate that guidance! More