Herb Gordon Subaru - Service Center

Vitalaiy is the best! He has provided excellent service every time I have been there since I bought my Forester in 2015. I highly recommend Herb Gordon and Vitalaiy K. every time I have been there since I bought my Forester in 2015. I highly recommend Herb Gordon and Vitalaiy K. More

I always feel welcomed and get great service. I also like using the app which makes it easy to make service appointments. Thank you for all you do. using the app which makes it easy to make service appointments. Thank you for all you do. More

Recent service visit was efficient and service people very courteous. Vitaly got me in on short notice. Made arrangements for a rental car. Will recommend. very courteous. Vitaly got me in on short notice. Made arrangements for a rental car. Will recommend. More

Michael at Herb Gordon Subaru provided exactly the type of service I crave! He was not smarmy or condescending- he treated me as an equal. As a woman, That really matters- I’m so tired of condescending car of service I crave! He was not smarmy or condescending- he treated me as an equal. As a woman, That really matters- I’m so tired of condescending car guys!! Instead, we just discussed the needs of my car. He offered several options and explained pros and cons objectively. This is just what I want — to intelligently discuss a holistic strategy for my car. I never felt pressured, I felt informed. So that in itself would have been perfect, but on top of that Michael was tremendously flexible, always available and really just an excellent person to do business with. He was so laid back about schedule changes that I needed to make (my last car company was NEVER flexible!) I guess what I most want others to know is that this really was the best interaction I’ve ever had with car repair. Everyone there was great. You can ask anyone for help and they smile and immediately respond. It’s a bit of a haul for me distance-wise to get to this dealership- but I definitely will be back. It was an all-around excellent interaction. Thanks Herb Gordon for fostering this type of customer service! And Michael, thank you! More

Amazing service just as I expected! Michael is a great service writer and always makes you laugh. Such a pleasure to work with. Dominic is always honest about my Forester and does and amazing job keeping service writer and always makes you laugh. Such a pleasure to work with. Dominic is always honest about my Forester and does and amazing job keeping me happy. He is still the only person I trust to work on my Forester. More

I have been very pleased with the past two experiences I've had at Herb Gordon Subaru. Vitaliy has worked especially hard to accommodate my family and me - thank you!!! I've had at Herb Gordon Subaru. Vitaliy has worked especially hard to accommodate my family and me - thank you!!! More

30k service for 2018 Forester XT I was very grateful to Vitaliy and Herb Gordon Subaru who fitted me in as a walk-in for one of the major services for my 2018 Forester XT. I had a lo I was very grateful to Vitaliy and Herb Gordon Subaru who fitted me in as a walk-in for one of the major services for my 2018 Forester XT. I had a lot going on with work that day and while I could work remotely for awhile, I needed to get into the office as well. The car was ready a few minutes sooner than the time Vitaliy promised! I'm not sure whether it's just part of the normal check-up, but it seemed as though Vitaliy went over and above by doing a walkaround of the car and noting dents I had received and telling me about services available to potentially resolve them. This is my first time visiting this dealership and it's extremely likely that I'll return. More

Representatives from the dealership have been a pleasure. In the past, Bob Thompson was simply remarkable. Our first dealing with Vitaliy Khlebnikov and it appears the quality customer service continues. Onl In the past, Bob Thompson was simply remarkable. Our first dealing with Vitaliy Khlebnikov and it appears the quality customer service continues. Only wish I could say the same about the product... car vehicle. More

Big shout out to Rodney for helping me this late hour Big shout out to Rodney for helping me out as the tow truck driver dropped off my car and drove it into a spot on the rim! Rodney made sure he took th Big shout out to Rodney for helping me out as the tow truck driver dropped off my car and drove it into a spot on the rim! Rodney made sure he took the details of the drover so I could inform my insurance company. He then went over and above his call of duty to make sure I had a loaner car. Thank you and the HG Subaru service team is a big reason we will stay with Subarus all our life and with Herb Gordon as long as we live in the DC area! More

Always great service Have only good things to say about the service center. Called in recently due to both my headlights going out, and Michael, concerned about my safety, Have only good things to say about the service center. Called in recently due to both my headlights going out, and Michael, concerned about my safety, got me in right away to get it fixed. Although unexpected fixes are never fun, I can relax knowing they aren't trying to up-sell me, or pressure me into services I don't need. They'll even go so far as to dig out the good Halloween candy when only the Skittles are left :) More