Herb Gordon Subaru - Service Center

Maintenance Visit Claudia has been phenomenal during all of my visits. We had a little bit of a hiccup when I came in for an oil change and tire installation because ti Claudia has been phenomenal during all of my visits. We had a little bit of a hiccup when I came in for an oil change and tire installation because tires I had scheduled online were on back-order. However, Claudia did everything that she could to track them down and made sure to keep me in the loop due to me moving out-of-state within a week. The tires came in earlier than expected and I was able to get them installed a few days before my move! Claudia, thank you so much for your help! I'm sad to be moving, but I hope to find someone as amazing as you! More

The service department was very accommodating, they arranged a loaner car so I would not have to wait for the service. They were very thorough in explaining what would be done during the service. And e arranged a loaner car so I would not have to wait for the service. They were very thorough in explaining what would be done during the service. And everyone was friendly and wanted my experience to be positive. More

Scheduled 30,000 mile service on my 2017 Legacy. Herb Gordon Subaru sold me my 2017 Legacy. My first new car in several years is now 3 1/2 years old. The relationship has been a total pleasure. My Herb Gordon Subaru sold me my 2017 Legacy. My first new car in several years is now 3 1/2 years old. The relationship has been a total pleasure. My service adviser, Vitaliy Khlebnikov, treats me like a friend as well as a client.The service department has been great...always staying ahead of potential issues. During my visit today the mechanic discovered a small oil leak in a camshaft seal and, on Vitaliy's advice I had them repair it. This kept me in the customer waiting area for a little less than 2 extra hours. Offered a loaner I elected to wait as I had a good book with me and was fine relaxing and drinking cups of their very good coffee.They washed my car before returning it and I drove away with a satisfied smile. This is a really terrific place to have a relationship. More

Replaced center pipe and both mufflers on 2009 Subaru Forester. Service department provided accurate and professional assistance in getting this repair done in a timely fashion. Thanks! Forester. Service department provided accurate and professional assistance in getting this repair done in a timely fashion. Thanks! More

Harry is just swell!! I always get treated like I'm the only customer. Wouldn't go anywhere else! Feeling safe in my car and with my service, everytime! only customer. Wouldn't go anywhere else! Feeling safe in my car and with my service, everytime! More

I’ve came to this dealership multiple times and it never fails me! Claudia Herrera helped me through the process and she was great! I will definitely be coming back. fails me! Claudia Herrera helped me through the process and she was great! I will definitely be coming back. More

I smelled something burning under the hood of my car today, and when I got out to check it, apparently the compressor locked up. It was one of the most random things but the underlying cause could’ve be today, and when I got out to check it, apparently the compressor locked up. It was one of the most random things but the underlying cause could’ve been a rock, later discovered by the dealership. Even tho I still had to shove out some money, I am very happy with my service from Vitaliy and the shop and service manager . Thanks for taking care of me as usual. Hopefully the next time I come, it’ll be regular preventative maintenance 😄 More

I got a price for 30K service that allowed for my DIY items I explained to Vitaliy Khlebnikov when I dropped off my 2016 Forester that I do some of the service items (filters, washer fluid, wiper blades) myself I explained to Vitaliy Khlebnikov when I dropped off my 2016 Forester that I do some of the service items (filters, washer fluid, wiper blades) myself and he worked with me on a very reasonable price for fulfilling my 30,000 mile warranty service. I also got my air bag control recall done while I was at the dealership. Overall, a very good visit for service. More

Fantastic Customer service I went to this Subaru location to get a diagnostic on my car to ensure that all was well. Upon entering, I was immediately greeted by Claudia Herrera. I went to this Subaru location to get a diagnostic on my car to ensure that all was well. Upon entering, I was immediately greeted by Claudia Herrera. She got my car in and out within a reasonable amount of time with the express service that they have at the location. I was pleased with the attention that she gave me as it was a Saturday and she had other clients to service as well. While waiting, I also observed her interactions with other clients and her knowledge for the car industry is incredible. She is a true asset to this company. I bought my Subaru because of the great service I received when first inquiring about one but now that I have one the experience of services have been great! It truly is all the way around great service and this location is a great example of that. I will continue coming back! Thanks Claudia! More

As us usual, Herb Gordon Subaru did a wonderful service job on our Outback. It was finished as promised within two hours and glowing clean! job on our Outback. It was finished as promised within two hours and glowing clean! More