Back

Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,131 Reviews

1,131 Reviews of Herb Gordon Subaru - Service Center

Sort by
January 17, 2020

I called concerned with many leaks on my driveway. Thought it was coolant. Michael Goodman, service writer and his tech were very honest! Squeezing me into their schedule last min. Helping me with More

by Crosstrek
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Higgins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2020 -

Herb Gordon Subaru responded

Hi there! We're so happy Michael was able to help you out! Please don't hesitate to reach out if there's anything additional we can do for you.

January 15, 2020

I've been bring my Subaru outback to this dealer since 2012. Today I had an expensive unexpected repair. I talked with Rodney and explained that the repair was never included in any assessment of the car, More

by 1211u.therapy
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Manager of Services
Jan 16, 2020 -

Herb Gordon Subaru responded

Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Take care.

January 14, 2020

Can not say enough about the exceptional service we received at herb Gordon Subaru ! My son had recently purchased a used Subaru in another state . On his way home for Christmas his car broke down at 2 More

by Momma
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2020 -

Herb Gordon Subaru responded

Hi there, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

January 11, 2020

Michael in service was very helpful and responsive to a last minute requests for my Forester. His honest approach was most appreciated and I’d recommend him to others. More

by 2016 Forester driver
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2020 -

Herb Gordon Subaru responded

Hello, thank you for your support! We're happy we could help. We hope to be of service to you again! Take care!

January 11, 2020

I love coming to Herb Gordon because of how easy the service experience always is. Mike will always take care of you and get you in and out quick. More

by daniel lopez
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2020 -

Herb Gordon Subaru responded

Daniel, we're happy to hear you had such a positive experience with Mike. We hope you continue to choose us for all your automotive needs! Take care!

January 04, 2020

Very helpful and extremely accommodating. Great customer service! The service department very professional and knowledgeable. I will definitely use Herb Gordon for service in the future. More

by joseloff
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2020 -

Herb Gordon Subaru responded

Hello, Thank you for taking the time to share your wonderful service experience at Herb Gordon Subaru. We are pleased to hear our service department was able to take care of your vehicles service needs quickly. Have a great day!

December 22, 2019

Review of Service Department Every time I bring my car in the service advisors treat me with respect, make sure my car gets the service it needs and keep me updated as the car is More

by Lynncweiss
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2020 -

Herb Gordon Subaru responded

Hello, Thank you for taking the time to share your wonderful experience with the service department at Herb Gordon Subaru. We are pleased to hear that our service advisers are helpful and informative when you drop your car off for service. We appreciate your dedication to our dealership! Have a great day!

December 05, 2019

From beginning to end my service was fantastic. I haven’t experienced before but Rodney has made my visits seamless and has kept me in the loop the entire time. Great employee More

by Mamamoo67
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie was really nice too! ( when I had to get a loaner vehicle)
Jan 03, 2020 -

Herb Gordon Subaru responded

Hello, Thank you for taking the time to share your wonderful experience with Rodney in the service department at Herb Gordon Subaru. We want our customers to be informed about the progress of your vehicle as well as an accurate timeline of when it will be complete. We hope you have a great day!

December 04, 2019

Excellent service and very convenient Have been going here for years. The work is always quickly completed and at market price. They have been able to find issues when other shops just cou More

by Christina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2020 -

Herb Gordon Subaru responded

Hello, Thank you for your wonderful review of your service experience at Herb Gordon Subaru. We are happy our service adviser are quickly able to determine the issue and a plan to fix the issue. Have a great day!

November 29, 2019

Excellent efficient service as always! This dealership always does quality work and delivers as promised. The staff is professional at all times. I highly recommend them. More

by JuBerman
Recommend Dealer
Yes
Employees Worked With
Bob Thompson
Dec 01, 2019 -

Herb Gordon Subaru responded

Thanks for your great review, and for giving our dealership such a high star rating! We want all our customers to feel this way when leaving our dealership! Safe travels!

...
73
...