Herb Gordon Subaru - Service Center
Silver Spring, MD
1,131 Reviews of Herb Gordon Subaru - Service Center
I called concerned with many leaks on my driveway. Thought it was coolant. Michael Goodman, service writer and his tech were very honest! Squeezing me into their schedule last min. Helping me with Thought it was coolant. Michael Goodman, service writer and his tech were very honest! Squeezing me into their schedule last min. Helping me with a loaner. It was a leaking oil filter and drain plug leaving spots all over my driveway from a faulty oil change done by Jiffy Lube. Lesson learned... Herb Gordon is the best! More
I've been bring my Subaru outback to this dealer since 2012. Today I had an expensive unexpected repair. I talked with Rodney and explained that the repair was never included in any assessment of the car, 2012. Today I had an expensive unexpected repair. I talked with Rodney and explained that the repair was never included in any assessment of the car, the car is serviced at this dealer as scheduled I am under milage6and most of all that I just couldn't afford it after having major service on the car 3 weeks ago. He must have felt really bad for me. He went talked with the manager and she approved having the dealership assume the cost of the repair. I was so very happy. So Thank you Rodney, the manager and Herb Gorden Subaru. More
Can not say enough about the exceptional service we received at herb Gordon Subaru ! My son had recently purchased a used Subaru in another state . On his way home for Christmas his car broke down at 2 received at herb Gordon Subaru ! My son had recently purchased a used Subaru in another state . On his way home for Christmas his car broke down at 2 am on Saturday . The service manager Mr. Goodman had him back on the road so he was able to make it home for Christmas ! I only wish the dealership that sold him the car had half the integrity that Herb Gordon Subaru did ! Mr Goodman you are a credit to your dealership and more importantly a kind and honest man ! Thank you. More
Michael in service was very helpful and responsive to a last minute requests for my Forester. His honest approach was most appreciated and I’d recommend him to others. last minute requests for my Forester. His honest approach was most appreciated and I’d recommend him to others. More
I love coming to Herb Gordon because of how easy the service experience always is. Mike will always take care of you and get you in and out quick. service experience always is. Mike will always take care of you and get you in and out quick. More
Very helpful and extremely accommodating. Great customer service! The service department very professional and knowledgeable. I will definitely use Herb Gordon for service in the future. service! The service department very professional and knowledgeable. I will definitely use Herb Gordon for service in the future. More
Review of Service Department Every time I bring my car in the service advisors treat me with respect, make sure my car gets the service it needs and keep me updated as the car is Every time I bring my car in the service advisors treat me with respect, make sure my car gets the service it needs and keep me updated as the car is being worked on. They are honest, thorough and never seem too busy to focus on any questions or concerns I may have even when there are many other customers. I have never returned to a dealership after my warranty is over before, but I keep going to Herb Gordon Subaru for service because I trust them and the service is excellwnt. More
From beginning to end my service was fantastic. I haven’t experienced before but Rodney has made my visits seamless and has kept me in the loop the entire time. Great employee experienced before but Rodney has made my visits seamless and has kept me in the loop the entire time. Great employee More
Excellent service and very convenient Have been going here for years. The work is always quickly completed and at market price. They have been able to find issues when other shops just cou Have been going here for years. The work is always quickly completed and at market price. They have been able to find issues when other shops just couldn't figure out what was going on. The service staff always goes above and beyond and never makes me feel pressured or rushed. Thanks so much! More
Excellent efficient service as always! This dealership always does quality work and delivers as promised. The staff is professional at all times. I highly recommend them. always does quality work and delivers as promised. The staff is professional at all times. I highly recommend them. More