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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,133 Reviews

1,133 Reviews of Herb Gordon Subaru - Service Center

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May 18, 2020

We have purchased two Subaru’s from Herb Gordon Subaru and have them serviced there regularly. The people are easy to deal with and are very good at explaining things. More

by CSHMD
Recommend Dealer
Yes
Employees Worked With
Mike Sarecky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 18, 2020 -

Herb Gordon Subaru responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership! We hope you continue to choose us for all your automotive needs! Take care!

May 16, 2020

Harry was very helpful during my most recent visit. Harry was friendly and answered all my maintenance questions concerning my vehicle. Harry was even able to explain to me what to expect on my next More

by Amanda
Recommend Dealer
Yes
Employees Worked With
Harry Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2020 -

Herb Gordon Subaru responded

Abbey, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We want all our customers to feel this way when leaving our dealership! Safe travels!

May 15, 2020

Super fast and reliable service as always. Vitaliy is always incredibly articulate, informative, and helpful to his customers, and is a pleasure to do business with. More

by Claytone
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 16, 2020 -

Herb Gordon Subaru responded

Claytone, thank you for your support! We're happy we could help. Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

May 13, 2020

Subaru Ascent 18K Service Appointment Per usual, my experience here was great. They were quick to get me checked in, and kept me updated throughout the day. They were also able to fit in More

by PKF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robert Jackson
May 14, 2020 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. We hope to be of service to you again! Take care!

May 13, 2020

My visit at Herb Gordon Subaru was excellent. Michael Goodman took very good care of me. I will be getting my maintenance on my 2014 Outback at Herb Gordon because of him. First class establishment I hi More

by Damon Forbes
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2020 -

Herb Gordon Subaru responded

Damon, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! It means so much to us to have earned your trust in our business! We look forward to your next service visit! Take care!

May 11, 2020

Super professional service and remarkable customer experience! Highly recommend Herb Gordon Subaru to anyone looking to buy or service your vehicle! Thank you so much! More

by Flemmingrobert
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2020 -

Herb Gordon Subaru responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Herb Gordon Subaru! Please don't hesitate to reach out if there's anything additional we can do for you.

May 11, 2020

Always have an amazing experience bring my Subaru to Herb Gordon Subaru! They alway go out of their way to make you feel at home, especially my service advisor Rodney who takes care of me whenever I come in! More

by Dhanley
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2020 -

Herb Gordon Subaru responded

Dhanley, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Herb Gordon Subaru Thank you so much for choosing Herb Gordon Subaru as your first choice for service! .

May 09, 2020

I’m Charlotte, NC and visiting family in Maryland. Decided to get my car serviced while here and Rodney took great care of me. Asked me what I was looking for, was very attentive, and even gave his re More

by Kevin Beltran
Recommend Dealer
Yes
Employees Worked With
Rodrigo Andrade
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 11, 2020 -

Herb Gordon Subaru responded

Kevin, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

May 08, 2020

My service advisor was very professional and knowledgeable. He kept me informed concerning the status of my vehicle. He was very personable and customer oriented. More

by Bob
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2020

Great dealership. As usual Vitaliy and crew did a great job of servicing my vehicle and getting it to me in a timely manner. Great service department More

by John
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2020 -

Herb Gordon Subaru responded

John, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Herb Gordon Subaru as your first choice for service!

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