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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,133 Reviews

1,133 Reviews of Herb Gordon Subaru - Service Center

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May 29, 2020

My service rep Vitaliy made the repair process very seamless and stress free, from dropping of my vehicle to picking up, which was very refreshing. Repairs were completed as promised. Thanks for the More

by solanolab
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2020 -

Herb Gordon Subaru responded

Thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help. Safe travels!

May 29, 2020

Mike and staff provided prompt, courteous and first rate service. Identified the problem, kept me informed, fixed the issue quickly and gave me a good deal. Much appreciated. More

by tim
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2020 -

Herb Gordon Subaru responded

Tim, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 28, 2020

Great service! Really made me feel safe leaving my car here with Vitaliy. Great results and constant communication! Transmission issues were fixed and the car is running beautiful! More

by LowBoostJay
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2020 -

Herb Gordon Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

May 27, 2020

Michael was very welcoming and easy to talk to. He demonstrated strong communication skills and made me feel comfortable about my service appointment. Great customer service experience. More

by Leandre Munyana
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2020 -

Herb Gordon Subaru responded

Leandre, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Herb Gordon Subaru. We want all our customers to feel this way when leaving our dealership!

May 27, 2020

Michael was very accommodating. He helped me with my car, provided a quote for my fog light which will be getting replaced. He was friendly to me and my “little brother” one of the nicest reps I’ve dealt wit More

by Carlsonkristoffer
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 31, 2020 -

Herb Gordon Subaru responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Herb Gordon Subaru. Our team is available should you require any extra help.

May 23, 2020

Rodney was able to get my 13 STI in and out in a day and a half for a decent repair. Great experience with the quickness and communication. More

by mogarrett12
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2020 -

Herb Gordon Subaru responded

Mogarrett, we're happy to hear you had such a positive experience with our team! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

May 23, 2020

Great work and fast service . Arrived earlier than my appointment and did not have to wait. Service was explained in detail and also what was recommended. Excellent staff More

by Ken
Recommend Dealer
Yes
Employees Worked With
Robert Jackson
May 25, 2020 -

Herb Gordon Subaru responded

Ken, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

May 19, 2020

Service is always dependable, friendly and affordable. We have been happy with the ongoing relationship after buying our car from this dealership. Recommend them to anyone. More

by Jcook07
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2020 -

Herb Gordon Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thanks again for the recommendation, and have an amazing day!

May 19, 2020

Michael’s been great to work with. Very helpful and knowledgeable and is willing to accommodate your needs. I exclusively bring my car here for all my repairs. More

by lowkey214
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 25, 2020 -

Herb Gordon Subaru responded

Lowkey, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

May 19, 2020

Exceptional service as always!!!! They were able to fit me in with my bizarre schedule and their busy one. Michael Goodman is fantastic and always makes sure I know what's going on with my car while I'm th More

by Jenn H
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominick Morrone
May 25, 2020 -

Herb Gordon Subaru responded

Jenn, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Herb Gordon Subaru!

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