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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,141 Reviews

1,141 Reviews of Herb Gordon Subaru - Service Center

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September 16, 2024

Ma men Louis Prada made it happen again. He took good care of my car. He is very professional. Gordon Herb staff are good people and they provide good customer service . More

by hajeesm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Herb Gordon Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 13, 2024

I purchased my car and have done all service at this dealership, they are consistently professional and up front about any work they do, and complete everything in a timely manner. I recommend any Subar More

by bsmcnair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2024 -

Herb Gordon Subaru responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation and have an amazing day!

September 13, 2024

Knowledgeable Pleasant Friendly staff Keep their appointments Courteous Personal interest Clean bathrooms Professional Nice facilities More

by nevis53977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Prada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!

Sep 16, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for the positive review! Please don't hesitate to reach out to us if there's anything more we can do!

September 12, 2024

The facilities are up to date and attractive. The service is prompt they provide good information about my vehicle and and future vehicles. More

by TetonClimber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2024 -

Herb Gordon Subaru responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 09, 2024

Vitality was very help and answered all the question that i had and service was finish at a decent time. Will contiune to come back for my services needs! and i like the new system where it sent u informatio More

by kaare
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Herb Gordon Subaru responded

Hi Kaare, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

September 07, 2024

Herb Gordon has been great. The purchase process was smooth and zero-pressure, and the service team has always been communicative and quick when I've brought my car in. More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Herb Gordon Subaru responded

Hello Mike, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

September 06, 2024

Great service, Mr Prada was punctual, courteous, amiable with excellent customer service skills. He advised me about questions I made regarding my car. It has-been one of the best services in which everyon More

by mfelisa2013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

September 05, 2024

Excellence in all they service rendered Keep up the good work Thank you very much! More

by miguelina Cotes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2024 -

Herb Gordon Subaru responded

Hi Miguelina, thanks for your great review, and for giving our dealership such a high star rating! Our team is available should you require any extra help.

August 10, 2024

Had an appointment for a service repair. I always get good service at Herb Gordon Subaru, but today Rodney Rogers raised the bar even more with his excellent customer service! Kudos and tha More

by Satisfied customer!
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

Herb Gordon Subaru responded

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

July 12, 2024

I have been a customer since 2003. Luis Prada is an outstanding team member. I trust this dealership. More

by kgold6554
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Prada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Price
Jul 12, 2024 -

Herb Gordon Subaru responded

Hello, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. We hope you continue to choose us for all your automotive needs! Take care!

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