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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,153 Reviews

1,153 Reviews of Herb Gordon Subaru - Service Center

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February 10, 2021

Came in for recall issue. Resolved quickly. Harry is always great service rep. I have always had a positive experience at Herb Gordon. Highly recommend More

by patvan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Price
Feb 13, 2021 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

February 10, 2021

Great and efficient customer service! They went out of their way to apply extra discounts and to make sure the service was top notch and done on a timely manner. More

by LK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Herb Gordon Subaru responded

Hi, we're so glad that we were able to go above and beyond your expectations! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

February 10, 2021

I have had generally good experiences with Herb Gordon- with the purchase of my used Subaru and, so far with maintenance (one oil change). The service department is friendly, efficient, speedy(40 minutes f More

by SRW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Debbie Colt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Herb Gordon Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

February 09, 2021

I have been getting my Forester service for the past four years. Usually, I have dealt with Vitaliy Khlebnikov. He always provides an excellent service. The employees are very nice and knowledgeable. I am ab More

by golosya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 11, 2021 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Thank you so much for choosing Herb Gordon Subaru as your first choice for service!

February 09, 2021

I have used this dealer for over Ten years. Always had great service from knowledgeable people who maintain cars in prime condition. A first-rate dealership. More

by jamesbentley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Price
Feb 11, 2021 -

Herb Gordon Subaru responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We want all our customers to feel this way when leaving our dealership!

February 04, 2021

I have always had a good experience here with my service. Their staff is always knowledgeable, willing to listen to my concerns and follow through with good work. More

by B-Girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Claudia Herrera
Feb 08, 2021 -

Herb Gordon Subaru responded

Your wonderful feedback and rating mean a lot to us. If you have any further questions, please give us a call. We're always happy to help!

February 03, 2021

Had to bring in my Outback for a recall service. They had me tell them what time was convenient for me for the appointment. Then when I brought in my car they explained everything before starting and ma More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Herb Gordon Subaru responded

Hi Ron, thank you so much for your positive comments about Herb Gordon Subaru! Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

January 29, 2021

For my last Vehicle Service, I dealt with Rodney Rogers and he took care of all of my requests and made sure that my vehicle was washed and serviced in a timely manner. The folks here at Herb Gordon Subaru More

by TommyVercetti
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Price, Claudia Herrera, Robert Jackson
Feb 01, 2021 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 26, 2021

Well, they are not over-staffed, but Herb Gordon Subaru in Silver Sping, MD has the service department I’ve ever experienced. From online appoints to quick turn-arounds,...whomever is in charge there know More

by Moose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 27, 2021 -

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

January 26, 2021

I appreciated the warm welcome and friendly service from the Herb Gordon service team. I have the utmost confidence in their care of my vehicle! Thanks! More

by Vcurren
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Jackson
Jan 27, 2021 -

Herb Gordon Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

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