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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,153 Reviews

1,153 Reviews of Herb Gordon Subaru - Service Center

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February 19, 2021

The service department is always courteous, speedy and give suggestions when necessary. The waiting area is perfect to continue working while I wait. All of the above, keeps me returning to this particul More

by danielle.rickrode
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue Ireland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Price
Feb 22, 2021 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope to be of service to you again! Take care!

February 18, 2021

Herb Gordon Subaru is the best and most professional dealership I have ever dealt with. I recommend them very highly.This is my first Subaru and I love it! More

by hohlinone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jefferson Barros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Price
Feb 19, 2021 -

Herb Gordon Subaru responded

Hi, congratulations on your new vehicle. If you have any additional questions about your new vehicle, we will be more than happy to assist you! Safe travels!

February 17, 2021

Vitaliy has been my team leader for years and he knows how to calm my anxiety when my car needs work. He keeps in touch, giving me updates from start to finish. His customer service skills are excellent a More

by Nursedehip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Herb Gordon Subaru responded

Hello, thank you; we appreciate your feedback! If you have any further questions, please don't hesitate to reach out!

February 17, 2021

been a satisfied customer of sales and service depts for over 10 years. Vitally is my go-to guy - never a less than excellent service experience - accommodating and communicative. More

by dah20901
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Price
Feb 19, 2021 -

Herb Gordon Subaru responded

Hello, thank you for your kind review; we are happy to pass along your comments to the team here at Herb Gordon Subaru! We hope you continue to choose us for all your automotive needs! Take care!

February 17, 2021

Michael Goodman the Service Advisor was excellent! Very straightforward and did exactly what he said he would do. He also had the car ready when he said. More

by Tim.dailey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2021 -

Herb Gordon Subaru responded

Hi, thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

February 16, 2021

Thorough and fast service. Complete front and rear brake service done quickly and at a competitive price. Waiting facility comfortable with work space and wifi to make the most of wait time. Service rep was More

by Kenneth Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodrigo Andrade
4.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 17, 2021 -

Herb Gordon Subaru responded

Hi Kenneth, we are very happy to have provided you with such a positive experience! Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

February 14, 2021

Needed an oil change and a brake light replacement and it could’ve have been easier! Thank you so much to Michael, especially! Was extremely helpful and funny! More

by Joey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Herb Gordon Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels.

February 11, 2021

Friendly and professional staff. Good service,Attentive Friendly and professional staff. Good service, Attentive to your concerns , I have been taking my vehicle for service at this dealership since 2015. More

by solanolab
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Herb Gordon Subaru responded

Hi, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

February 11, 2021

Vitaliy has been absolutely phenomenal on his customer service! He always keeps me inform of what my car needs which is nice. He is always very welcoming & friendly. I always look forward to Vitaliy whe More

by Kevin Escobar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2021 -

Herb Gordon Subaru responded

Hi Kevin, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

February 10, 2021

Easy to schedule service, nice loaner car with no fuss. I have not seen them try to upsell service or things not in the owners manual. . They always wash the car. More

by TomK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Price
Feb 11, 2021 -

Herb Gordon Subaru responded

Hi Tom, thank you so much for your positive comments about Herb Gordon Subaru! Our team is available should you require any extra help.

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