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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,153 Reviews

1,153 Reviews of Herb Gordon Subaru - Service Center

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September 25, 2021

Michael Goodman was great! He was very helpful & personable. I felt he gave me good honest advice. More

by Lia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2021 -

Herb Gordon Subaru responded

Hi Lia, thank you for your kind review; we are happy to pass along your comments to Michael here at Herb Gordon Subaru! We hope you continue to choose us for all your automotive needs! Take care!

September 10, 2021

Let me tell you that this was definitely my first time at Herb Gordon and I had a most amazing experience. My intentions was to get Michael Goodman as my service advisor and sure enough he approach to my veh More

by claudiaortiz87
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2021 -

Herb Gordon Subaru responded

Hi, we strive for a high level of customer satisfaction in all aspects of our dealership. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Take care!

September 04, 2021

Courteous service representatives and efficient service makes getting service on my vehicle easy. Scheduling appointments is a breeze and the wait times are reasonable. I come here again and again. More

by Dory
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Price
Sep 07, 2021 -

Herb Gordon Subaru responded

Hi Dory, thanks for your great review, and for giving our dealership such a high star rating! We always strive to provide top-quality service to every guest, and are pleased to hear that you enjoyed your experience here at Herb Gordon Subaru!

September 03, 2021

Rodney and Vitaliy are my go-to guys, but everyone I've interacted with has treated me like family. They always take care of me and my ride and I've always felt like they have my best interest in mind. Whe More

by Andrew
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Price
Sep 06, 2021 -

Herb Gordon Subaru responded

Hi Andrew, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 27, 2021

Mike Goodman treats you better than family! Quick, efficient- nothing repaired without your permission. Everything explained. Considerate of my time and money. Kind (no chastisement for being late on More

by kllaugel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2021 -

kllaugel responded

Mike Goodman treats you better than family! Quick, efficient- nothing repaired without your permission. Everything explained. Considerate of my time and money. Kind (no chastisement for being late on routine service) and a free loaner car so that I could get to work on time. Superb service!

August 21, 2021

They are very accommodating and their prices are reasonable even for a dealer. I’ve always had a good experience. More

by Love MySubaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Price, Robert Jackson
Aug 24, 2021 -

Herb Gordon Subaru responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

August 21, 2021

Excellent service and Mr. Harry Price the advisor today is awesome. He comes up and update me on what is going on and how much more longer to wait for my car to get serviced. I very much appreciate it. My More

by wkaie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Price
Aug 24, 2021 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

August 20, 2021

Everyone was very friendly and helpful. It didn’t take very long at all. Harry was the best! More

by daisyunicron675
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Price
Aug 24, 2021 -

Herb Gordon Subaru responded

Hi, we appreciate your positive review about your recent experience with us! Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

Aug 24, 2021 -

daisyunicron675 responded

Thank YOU!

August 17, 2021

When we needed new cars, my fiancé and I both got Subarus at Herb Gordon. We also come there to maintain our cars for their professionalism. Mike Goodman is very caring, but everyone we encounter provide gre More

by Mien
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2021 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thanks again for the recommendation, and have an amazing day!

August 12, 2021

My wife bought her Subaru in 2014 at Herb Gordon. We love this dealership and have received excellent service every time. Our service rep Michael is very knowledgeable and goes above and beyond to keep his w More

by Devon Anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2021 -

Herb Gordon Subaru responded

Hi Devon, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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