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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,141 Reviews

1,141 Reviews of Herb Gordon Subaru - Service Center

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October 03, 2024

Took my Outback for service and everything was as expected, work was completed on time More

by Dan
Recommend Dealer
Yes
Employees Worked With
Keyri Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2024 -

Herb Gordon Subaru responded

Hi Dan, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

October 03, 2024

They are always professional and friendly. And they have WiFi, so I don't have to miss work while I am waiting for my Subaru. More

by selena_healey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2024 -

Herb Gordon Subaru responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 02, 2024

Very customer oriented and professional. Will definitely continue to get my repairs done at Herb Gordon. More

by Shedd2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 06, 2024 -

Herb Gordon Subaru responded

HI, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

September 30, 2024

Vitaliy was great! Been his customer for many years and he knows precisely my needs for my car. More

by Lahari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 05, 2024 -

Herb Gordon Subaru responded

Hi Lahari, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

September 26, 2024

My experience with my car's oil change was professional and punctual. The attention provided by Mr. Luis Prada was very cordial. More

by Ximena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2024 -

Herb Gordon Subaru responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

September 24, 2024

I want to talk about the awesome service I received at this dealership from Luis Prada and the team of mechanics and even the awesome car wash! Luis made it very easy to understand what services were bei More

by tresajones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 24, 2024

The service is great, the staff is super nice and friendly. Always willing to answer any questions I have. More

by Ltdang13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Herb Gordon Subaru as your first choice for service!

September 24, 2024

In the 4+ years I’ve owned my Forester I have used this dealership for all my maintenance issues and have been completely satisfied. More

by Frantom6804
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 29, 2024 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

September 18, 2024

Always customer friendly from day I purchased car to getting in and out of service appointments More

by Grammy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 21, 2024 -

Herb Gordon Subaru responded

Hi Grammy, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope to be of service to you again! Take care!

September 16, 2024

Very courteous and helpful. Completed the Maryland Inspection quickly and will be using them again More

by Eac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Herb Gordon Subaru responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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