Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,149 Reviews

1,149 Reviews of Herb Gordon Subaru - Service Center

Sort by
October 11, 2024

Services were great and ourff CC representative Vitaly has always been of great help to us and such a good person More

by ampisani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Herb Gordon Subaru responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team is available should you require any extra help.

October 10, 2024

Car service promised on time. Quiet work area available. Not many cars in showroom to checkout. More

by Subaru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 11, 2024 -

Herb Gordon Subaru responded

Thank you for your feedback, and your 4-star review. If there is a specific model you were interested in looking at, we would love to invite you back to see and drive it. At your convenience, feel free to reach out to our General Manager, Ed Sarecky, to arrange. He can be reached at 301.890.4699 or esarecky@mileone.com. Thank you.

October 10, 2024

Service was a 5 star, special shout out to my service advisor Vitaly. He was great, very helpful and very knowledgable of what he’s doing. More

by Mark12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 13, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope to be of service to you again! Take care!

October 10, 2024

I have been a customer since 1996. The service has been excellent since then. Vitally is an excellent service rep. Everyone is professional and helpful. More

by Judy Goldfarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Those behind the payment desk and the garage techs.
Report | Print
Oct 13, 2024 -

Herb Gordon Subaru responded

Hi Judy, thanks for your great review, and for giving our dealership such a high star rating! Safe travels!

October 06, 2024

I visited the dealer, and was helped by Mr Vitaliy Khlebnikov, he did an excellent service l appreciate it very much. Prof. Aggour More

by msaggour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team helpful and the whole experience pleasant and easy. Our team is available should you require any extra help.

Oct 13, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team helpful and the whole experience pleasant and easy. Our team is available should you require any extra help.

October 05, 2024

I receive great service consistently from Herb Gordon. My service rep, Vitaliy is knowledgeable and thorough More

by Max Henry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 12, 2024 -

Herb Gordon Subaru responded

Hi Max, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

Oct 13, 2024 -

Herb Gordon Subaru responded

Hi Max, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

October 05, 2024

The service department always takes care of me and my car. They document what is wrong with my car and fix it. Meanwhile, if I need one, a loaner is available. More

by Frank D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keyri Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Prada
Report | Print
Oct 12, 2024 -

Herb Gordon Subaru responded

Hi Frank, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

Oct 13, 2024 -

Herb Gordon Subaru responded

Hi Frank, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

October 04, 2024

Been going to this dealership for years now and Rodney takes great care of my Subaru during every regularly scheduled visit. Great communication throughout service and it's always done within good time. More

by Allison A.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Colt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Laurie Axtell
Report | Print
Oct 12, 2024 -

Herb Gordon Subaru responded

Hi Allison, thank you for your kind words and this wonderful review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Oct 13, 2024 -

Herb Gordon Subaru responded

Hi Allison, thank you for your kind words and this wonderful review! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

October 03, 2024

Took my Outback for service and everything was as expected, work was completed on time More

by Dan
Recommend Dealer
Yes
Employees Worked With
Keyri Perez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2024 -

Herb Gordon Subaru responded

Hi Dan, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

October 03, 2024

They are always professional and friendly. And they have WiFi, so I don't have to miss work while I am waiting for my Subaru. More

by selena_healey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 06, 2024 -

Herb Gordon Subaru responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

1
...
4
5
6
...
115