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Herb Gordon Subaru - Service Center
Silver Spring, MD
1,154 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,154 Reviews of Herb Gordon Subaru - Service Center
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April 09, 2022
Mike Goodman is the best service manager in the business. He is communicative, open, honest, and transparent. Even if my next car isn't a Subaru (which in all honesty it probably will be), I would still come He is communicative, open, honest, and transparent. Even if my next car isn't a Subaru (which in all honesty it probably will be), I would still come here for service as long as Mike is around. More
by JayMoney
April 07, 2022
The customer service is excellent and the process for drop off is smooth. The waiting area is clean. Michael is the best! He is so helpful and attentive, taking the best care for his customers to provi drop off is smooth. The waiting area is clean. Michael is the best! He is so helpful and attentive, taking the best care for his customers to provide a very positive experience. More
by TFERRARA8
Employees Worked With
April 07, 2022
This dealership got me in and out very quickly and gave me a great deal to fix an issue I was having with my car. Great customer service from Michael! me a great deal to fix an issue I was having with my car. Great customer service from Michael! More
by Emily
Employees Worked With
April 06, 2022
They are always so nice at this location. Michael Goodman is an excellent advisor and explains everything clearly. I always feel confident about the level of service. Michael Goodman is an excellent advisor and explains everything clearly. I always feel confident about the level of service. More
by kcostic
Employees Worked With
April 05, 2022
People are friendly and polite. Building is clean, and comfortable. Easy access to drop off and pick up. Building is clean, and comfortable. Easy access to drop off and pick up. More
by Joyce
Employees Worked With
March 31, 2022
Had my oil changed and a recall fixed. Michael was absolutely wonderful. There were cancellations and told me he could fit me in sooner. From there he took great of me and was super helpfu Michael was absolutely wonderful. There were cancellations and told me he could fit me in sooner. From there he took great of me and was super helpful! More
by pkwolf
Employees Worked With
March 25, 2022
Great service. Adviser explained everything that was needed and should be taken care of as soon as possible. Adviser explained everything that was needed and should be taken care of as soon as possible. More
by Jackie
Employees Worked With
March 24, 2022
Michael was very helpful with me today- he made this process go very smoothly and made sure to frequently check in. process go very smoothly and made sure to frequently check in. More
by Reesef
March 15, 2022
Michael and Luis made this experience absolutely amazing, they were respectful, efficient and made my time waiting feel like nothing. they were respectful, efficient and made my time waiting feel like nothing. More
by Flowerbomb91
March 13, 2022
I wanted an extra Subaru Crosstrek Start Up Guide --- David made it happen. It wasn't easy but his customer focus and service made it possible for me to receive within 2 days. GREAT job David made it happen. It wasn't easy but his customer focus and service made it possible for me to receive within 2 days. GREAT job More
by airhero2
