Herb Gordon Subaru - Service Center

Michael = Terrible Customer Service. He needs to learn to take the time to listen to his customers concerns and not use slander or profanity on the phone with potential customers like wh He needs to learn to take the time to listen to his customers concerns and not use slander or profanity on the phone with potential customers like when I called in and asked a few simple questions. I have worked with several different Advisors and I have never been mistreated like I was by Michael. It is to be understood that we all have our bad days but to take out your frustration(s) out on a customer is unacceptable. Terrible Customer Service on his part. More

Luis takes the time to explain everything and actually cares about making sure that all of your questions are answered. Next time you visit Herb Gordon Subaru or if you plan to buy a Subaru buy from here cares about making sure that all of your questions are answered. Next time you visit Herb Gordon Subaru or if you plan to buy a Subaru buy from here and choose Luis as your Service Advisor because he is passionate about his Job and he will take Care of you and your Car! More

I brought my car in for an oil change and to check my breaks today. I was assisted by Michael Goodman. I had the day off work so I decided to wait the 1.5 hours quoted to me. To my surprise it would turn breaks today. I was assisted by Michael Goodman. I had the day off work so I decided to wait the 1.5 hours quoted to me. To my surprise it would turn out to be 4 hours waiting. Boy was that worth the wait!!!! Mr. Goodman advised that there was a TSB extension for the issue I was experiencing with my breaks. He asked if I was willing to wait or he could get me in a loaner vehicle. It would be a little longer to get my breaks and rotors replaced. But best of all... it would be covered in full! The fact that he took the time to work with his tech and advocate for my issue shows the amazing customer service Mr. Goodman possess. He went above and beyond to ensure that I was comfortable. I decided to sit around and wait. I have been here before but this has been the first time I worked with Mr. Goodman and I will make sure to make my appointments with him in the future. If you are in need of service at the Herb Gordon Subaru Dealer in Silver Spring, ask for Michael Goodman. You will be in good hands!!! More

Excellent service department. Vitaliy explained the costs for each service item. The automobile was returned nice and clean after service. Vitaliy explained the costs for each service item. The automobile was returned nice and clean after service. More

From arrival to departure, today’s visit was easy and efficient. I always enjoy how kind, caring and friendly all the service reps are. Love the coffee machine and the complimentary car wash, especially efficient. I always enjoy how kind, caring and friendly all the service reps are. Love the coffee machine and the complimentary car wash, especially done so well today including the inside! My car felt renewed and consequently, so did I. More

This is my second Subaru, and I have had all my service for both cars done at Herb Gordon Subaru in Silver Spring. Vitally is the best service representative I have ever worked with for both cars done at Herb Gordon Subaru in Silver Spring. Vitally is the best service representative I have ever worked with More

The service center here is amazing! The staff really helped me out when I was in a bind. They checked out my car with no advanced notice and free of charge. Ken was extremely helpful an The staff really helped me out when I was in a bind. They checked out my car with no advanced notice and free of charge. Ken was extremely helpful and provided top notch customer service. More

They take time to give you the best bang for your buck! Excellent service, even better staff Excellent service, even better staff More

Honestly, Mr. Prada is better than the other service providers I have encountered since purchasing my New Subaru Premium in 2019. Prada is better than the other service providers I have encountered since purchasing my New Subaru Premium in 2019. More