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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,145 Reviews

1,145 Reviews of Herb Gordon Subaru - Service Center

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December 11, 2024

Luis is the best! Whether it's just routine service or a bigger job, he's always really good at keeping me updated on the status of my car. I trust him to take good ca More

by mraja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Colt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Luis Prada
Dec 13, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

Dec 14, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

December 05, 2024

Even though it was a long day, the representatives kept me informed about my car. More

by jenellthomaslocke986
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Dec 06, 2024 -

Herb Gordon Subaru responded

Hello, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.

November 29, 2024

Serce advisor Vitaliy was great communicator. Work completed on time, pricing was fair, and all work was clearly explained. More

by steve h
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Herb Gordon Subaru responded

Hello Stev, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

Dec 03, 2024 -

Herb Gordon Subaru responded

Hello Stev, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions about services you received and thank you again for choosing Herb Gordon Subaru!

November 29, 2024

Fantastic service. Vitaly was extremely helpful. He took time to answer all of my questions. More

by johnolgafarley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2024 -

Herb Gordon Subaru responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

Dec 03, 2024 -

Herb Gordon Subaru responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

November 21, 2024

I've been a satisfied customer for 21 years. I very much appreciated Luis Prada's attention to my vehicle and to me. I also am very impressed by your new system of communication with the custo More

by Rob Lance
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sue Ireland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Harry Price, Luis Prada
Nov 22, 2024 -

Herb Gordon Subaru responded

Hi Rob, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

November 20, 2024

It’s basically the people who work there. Everyone is informed, involved and ready to help with any questions or concerns. More

by dlo9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Sarecky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

November 14, 2024

I love coming here. Everyone is so friendly and all my questions are answered before I ask them. More

by Bnega97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Nov 18, 2024 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Herb Gordon Subaru as your first choice for service!

November 14, 2024

Excellent service and pleasant experience. For over 15 years we have been using this facility to buy cars and use their services. More

by Ivana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Colt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Herb Gordon Subaru responded

Hi Ivana, thanks for your great review, and for giving our dealership such a high star rating! Thank you so much for choosing Herb Gordon Subaru as your first choice for service!

November 12, 2024

Thanks to Herb Gordon Subaru, I'll be on the road tomorrow heading back to Alabama. Luis Prada was instrumental in getting me seen quickly. Thank you Luis and the Service Department More

by dgbptms89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Nov 13, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

November 11, 2024

Vitaly is one of the kindest, knowledgeable service advisors I have ever had the pleasure to work with. He gives through explanations and does not pressure you into getting things done that can wait a More

by RacerX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.