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Herb Gordon Subaru - Service Center
Silver Spring, MD
1,147 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,147 Reviews of Herb Gordon Subaru - Service Center
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November 22, 2023
Customer service top notch. Very welcoming and helpful. Car was ready when expected! Excellent experience! Very welcoming and helpful. Car was ready when expected! Excellent experience! More
by KellyWeigand
November 20, 2023
The staff at Herb Gordon are professional and focused on my needs..I had a problem with my car and I was able to get service the next day.. Vitally (my service representative) went above and beyond to work my needs..I had a problem with my car and I was able to get service the next day.. Vitally (my service representative) went above and beyond to work with Subaru to get my vehicle problem resolved. More
by patandcorny
Employees Worked With
November 13, 2023
Michael Carey and the whole service team were EXTRAORDINARY today as they always are when I need them. En route for a 15,000 mile checkup, I learned my adult daughter was getting ready to deliver EXTRAORDINARY today as they always are when I need them. En route for a 15,000 mile checkup, I learned my adult daughter was getting ready to deliver my first grandchild, and I needed to get home 3 hours away, get my wife and prepare to travel sooner than we’d expected. Michael pulled out all the stops and I was out in about an hour when it should have taken two. I’m extremely thankful. Thank you Michael and Herb Gordon Subaru!! On a scale of ten?? A 12!! More
by Marcjbloom57
November 11, 2023
Always amazing service. All representatives do an excellent job providing you with details on work to your vehicle. All representatives do an excellent job providing you with details on work to your vehicle. More
by Hector
Employees Worked With
November 11, 2023
Great dealership. There is no pressure to buy. You can just be yourself. The service is outstanding. There is no pressure to buy. You can just be yourself. The service is outstanding. More
by hayfordnm
Employees Worked With
November 09, 2023
I have been a satisfied and happy customer for 20 years. My favorite long-time service advisor - Harry Price - retired. Vitaliy Khlebnikov was recommended by friends who are also customers. I think Vital My favorite long-time service advisor - Harry Price - retired. Vitaliy Khlebnikov was recommended by friends who are also customers. I think Vitaliy is going to be a great successor to Harry. I am very satisfied pleased with my experience with him today. I look forward to my next service appointment. More
by Rob Lance
Employees Worked With
November 06, 2023
While I spent 3 hours even from an 11:30 am appointment, service was good. Forget walk-ins, honor appts first. Also, ensure customer info is correct in dealer system. Mine is still incorrect. Employee at ca service was good. Forget walk-ins, honor appts first. Also, ensure customer info is correct in dealer system. Mine is still incorrect. Employee at cashier desk never contacted manager to make the change as instructor by service manager. More
by MSM
Employees Worked With
Luis Prada
November 03, 2023
Great dealership! The staff is very friendly and communicative. From the service associate to the loaner call folks, the whole process was smooth and I felt very taken The staff is very friendly and communicative. From the service associate to the loaner call folks, the whole process was smooth and I felt very taken care of! More
by melanie_muscar
Employees Worked With
Luis Prada
November 03, 2023
I LOVE working with my service advisor Vitaly and the people in the service department. I have NEVER had a bad experience with any of them! In fact, once I arrived 30 minutes before opening and the servi people in the service department. I have NEVER had a bad experience with any of them! In fact, once I arrived 30 minutes before opening and the service manager invited me to come in and have a cup of coffee while I waited for them to open instead of telling me to come back when they were open. Now that's service!!! More
by RacerX
Employees Worked With
