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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,147 Reviews

1,147 Reviews of Herb Gordon Subaru - Service Center

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December 19, 2023

The service advisor and the service were all first rate. Everything was absolutely first class. More

by avbarker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Herb Gordon Subaru responded

Hi, thank you for your support! We're happy we could help. We hope you continue to choose us for all your automotive needs! Take care!

December 19, 2023

Herb Gordon Subaru is the best in terms of customer service and overall friendliness. I love my Subaru even more because these guys take such good care of my car. More

by Jtwar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Herb Gordon Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

December 16, 2023

Luis is amazing, he has provided excellent service on several occasions and I completely trust his judgement and recommendations. If you're looking for a hassle-free and informative car service experienc More

by dimnsid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Dec 18, 2023 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 09, 2023

Excellent service and good customer service I will highly recommend them to anyone who needs help More

by Ayuketah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
Dec 11, 2023 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Thanks again for the recommendation, and have an amazing day!

December 06, 2023

In my experience with this dealership the service advisors are courteous, loaner cars are available, and the vehicle service on this visit was especially prompt, my vehicle was ready much sooner than More

by gypsiefever
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Herb Gordon Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 05, 2023

Vitaliy K. is the absolute best service advisor at any Subaru dealership in the DMW. He is the reason we continue to have all of our vehicles serviced at Herb More

by arubin007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Herb Gordon Subaru responded

Hi, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Thanks for the recommendation, and have an amazing day!

November 25, 2023

The service people are great. I got a new Crosstrek courtesy car that I enjoyed driving, was kept apprised of work being done on my car and am happy with the whole experience. More

by ejirving
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Carey
Dec 01, 2023 -

Herb Gordon Subaru responded

Hi, we are very happy we could provide you with a positive experience! We hope you continue to choose us for all your automotive needs! Take care!

November 24, 2023

I've been a repeat customer since I got my first Subaru. Wonderful crew, efficient and thorough service. I will keep coming back! More

by Taramitchell12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Carey
Dec 01, 2023 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Our team is available should you require any extra help.

November 24, 2023

Highly recommend vitality at the service department. He is always looking out for his customers More

by Lahari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2023 -

Herb Gordon Subaru responded

Hi Lahari, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. Our team is available should you require any extra help.

November 24, 2023

The attention it was very good I had a very good service from who attended to me More

by Julio
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Dec 01, 2023 -

Herb Gordon Subaru responded

Hi Julio, we appreciate your positive review about your recent experience with us! We hope you continue to choose us for all your automotive needs! Take care!

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