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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,147 Reviews

1,147 Reviews of Herb Gordon Subaru - Service Center

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January 11, 2024

Made appt, came on time, done in short time. Very nice experience. Great job. Thanks. More

by Lynnebarrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Report | Print
Jan 12, 2024 -

Herb Gordon Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 08, 2024

Vitaly was very helpful and knowledgeable on my WRX. Staff was friendly and welcoming. Would 100% recommend. More

by Hipowell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Herb Gordon Subaru! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

January 08, 2024

Michael Carey is the epitome of good customer service. The entire staff at Herb Gordon Subaru in Silver Spring is efficient and professional. I’ve been taking my Forester there since 2006 and have been More

by carollfortier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Carey
Report | Print
Jan 10, 2024 -

Herb Gordon Subaru responded

Hi, your satisfaction is our top priority. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 06, 2024

Excellent service overall - from Michael Carey and all their staff !!! Extremely professional and efficient and kept us informed !!! More

by bongbong2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Carey
Report | Print
Jan 07, 2024 -

Herb Gordon Subaru responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 06, 2024

Fair, straight shooters. Responsive. Helpful. I would highly recommend Herb Gordon Subaru to family and friends. More

by X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 07, 2024 -

Herb Gordon Subaru responded

Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 04, 2024

Vitaliy was amazing! Really went above and beyond to work with me on what should have been just a regular servicing, but turned into more. Thanks again Vitaliy! More

by AAshley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2024 -

Herb Gordon Subaru responded

Hi, we're so glad that we were able to go above and beyond your expectations! We hope to be of service to you again! Take care!

January 04, 2024

The best service organization I have ever dealt with. Staff are experienced, professional and well trained. Customer service is a first priority. More

by Bearchamp2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Report | Print
Jan 06, 2024 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

January 04, 2024

Got service on my 2015 Legacy, and my service advisor Mr. Vitaliy Khlebnikov and his team always gets the vehicle working properly. More

by jahair L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 06, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

December 26, 2023

Vitaly provided great service once again! Kept us updated on the progress of the service work More

by SF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2023 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

December 22, 2023

Prompt, courteous service with knowledgeable technicians you can trust. Communicated through the process…no surprises. More

by Tjruttkay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2023 -

Herb Gordon Subaru responded

Hello, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. We hope you continue to choose us for all your automotive needs! Take care!

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