Herb Gordon Subaru - Service Center

Herb Gordon Subaru is a model dealership. The staff are welcoming and make me feel like part of a community. On my recent visit, I was particularly impressed by Vitaliy’s exceptional customer The staff are welcoming and make me feel like part of a community. On my recent visit, I was particularly impressed by Vitaliy’s exceptional customer service. He met me at my car as I pulled into the service dock, greeted me by name, went over what my car service would entail, shared the anticipated cost of service upfront, and structured the service to afford me discounts. The service was efficient and they sent me on my way, with a complimentary car wash, as soon as my car was ready. They have a loyal customer in me. More

Highly recommend their service department! We have our, now almost 9 year old, Impreza serviced and fixed here. Our service advisor for the past few years has been Vitaliy K. Each time we We have our, now almost 9 year old, Impreza serviced and fixed here. Our service advisor for the past few years has been Vitaliy K. Each time we have brought in our car, Vitaliy has shown integrity, mechanical knowledge, and helpfulness that stands out. Information from him is well explained (I ask a lot of questions) and suggested repairs well reasoned. He speaks to you with respect (as a woman that asks questions I have experienced otherwise when dealing with car repair). We worked a little bit with the service manager Greg over a warranty repair too, and he was similarly helpful. They are sincere here about doing high quality, honest work! Also their pricing seems fair, actually was surprised to see it is notably lower than a local mechanic (get estimates and compare ahead when possible!). With all these qualities, even though this place is out of the way for us, we will continue to have our much loved Subaru serviced here. More

The service department is always super prompt and transparent. They communicate well and take care of their customers. transparent. They communicate well and take care of their customers. More

I’ve used the Herb Gordon Subaru Service Department for the past 15 years. Vitaliy is the best service advisor in the business and has been keeping my Subarus on the road with honest and knowledgeable expe the past 15 years. Vitaliy is the best service advisor in the business and has been keeping my Subarus on the road with honest and knowledgeable expertise. More

Professional work with great customer service, which we have experienced in both the sales and service departments. have experienced in both the sales and service departments. More

Luis provided above and beyond service and advice. He took the extra time to walk me through all the requested services, was attentive, checked on me multiple times to give me updates during my time a He took the extra time to walk me through all the requested services, was attentive, checked on me multiple times to give me updates during my time at the dealership. I was beyond satisfied and turned a visit to the dealership (which is usually a dreadful occasion) into a smooth and enjoyable experience. I would recommend him as an advisor to anyone I know and will continue to come back to Subaru Silver Spring for all my maintenance services due to his guidance and expertise. Well done! More

Rodney Rogers truly exemplifies the meaning of providing great customer service. Always post and willing to help. great customer service. Always post and willing to help. More

I always receive great personalized service from Vitaliy Khlebnikov! He also provide excellent feedback on questions -going above and beyond with each visit. His attention to detail and service is greatly Khlebnikov! He also provide excellent feedback on questions -going above and beyond with each visit. His attention to detail and service is greatly appreciated. More

My advisor was very professional. Told me only, what was needed for me to get back onto the road. Told me only, what was needed for me to get back onto the road. More

Service team is extremely helpful! I’ve had a great experience purchasing and servicing a car here I’ve had a great experience purchasing and servicing a car here More