Herb Gordon Subaru - Service Center
Silver Spring, MD
1,146 Reviews of Herb Gordon Subaru - Service Center
Great service! I’ve been using this dealership for years- they’re wonderful! Try them! I’ve been using this dealership for years- they’re wonderful! Try them! More
I had a headlight out and my 88 year old mother in the car with me. Michael was so respectful as my mom has a walker and he made sure she could make it safely in the building at took great care of us and car with me. Michael was so respectful as my mom has a walker and he made sure she could make it safely in the building at took great care of us and very promptly. You don’t always see great service these days and to have it was a pleasant surprise, Thank you! More
It's easy to schedule, work is always performed within the promised time frame, the waiting area is clean and pleasant, everyone is helpful and respectful, and my 11 year old Forester is humming along jus the promised time frame, the waiting area is clean and pleasant, everyone is helpful and respectful, and my 11 year old Forester is humming along just like when it was new. More
This was my first experience with Herb Gordon and I was very pleased. Your Service Advisor called me this morning and offered to move my appointment up to a more convenient time, which worked very well fo very pleased. Your Service Advisor called me this morning and offered to move my appointment up to a more convenient time, which worked very well for me. He thoroughly explained everything that would be done on my visit. My car was done on-time (but because I didn't look at my phone, I didn't know that for about 40 minutes, and I was sitting about 10 feet away from the service desk, so that was a little weird). But the car was well taken care of and I appreciate the attention. Luis Prada was great! More
Very customer friendly and focused. Very communicative. Very reliable and good work. I highly recommend. Very communicative. Very reliable and good work. I highly recommend. More
Super accommodating on a last minute urgent appointment! Did great work! Will definitely come back to this dealership. Did great work! Will definitely come back to this dealership. More
Online service appointment is efficient. Quick and easy service visit. Knowledgeable and pleasant service advisor. Limited space in waiting area but comfortable. Quick and easy service visit. Knowledgeable and pleasant service advisor. Limited space in waiting area but comfortable. More
Routine maintenance done with no upselling. My service advisor,Vitaliy,was very professional and gave me good advice about my options for updating infotainment software. I waited longer than pr My service advisor,Vitaliy,was very professional and gave me good advice about my options for updating infotainment software. I waited longer than promised so my bill was reduced without any prompting or complaints on my part. Car just turned 4 and has always been serviced here. Usually done right the first time but always done right. Another dealer is closer but it is worth the drive to keep coming back for consistently great service. More
Very friendly and faster than expected service. Vitaliy was super helpful and knowledgeable. I'll be coming back! Vitaliy was super helpful and knowledgeable. I'll be coming back! More