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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,146 Reviews

1,146 Reviews of Herb Gordon Subaru - Service Center

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March 15, 2024

Great service! I’ve been using this dealership for years- they’re wonderful! Try them! More

by Mwmw555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marc Dorfman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Roy
Mar 17, 2024 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 13, 2024

I had a headlight out and my 88 year old mother in the car with me. Michael was so respectful as my mom has a walker and he made sure she could make it safely in the building at took great care of us and More

by Eileenism
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Herb Gordon Subaru responded

Hello, we're happy you found our staff to be so supportive during your experience here at Herb Gordon Subaru. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 13, 2024

It's easy to schedule, work is always performed within the promised time frame, the waiting area is clean and pleasant, everyone is helpful and respectful, and my 11 year old Forester is humming along jus More

by StepperMom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Herb Gordon Subaru responded

Hi, we are very happy we could provide you with a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 11, 2024

This was my first experience with Herb Gordon and I was very pleased. Your Service Advisor called me this morning and offered to move my appointment up to a more convenient time, which worked very well fo More

by STEPHANIEBMWHITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Mar 14, 2024 -

Herb Gordon Subaru responded

Hi Stephanie, we are very happy to have provided you with such a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 04, 2024

Very customer friendly and focused. Very communicative. Very reliable and good work. I highly recommend. More

by WJMinDC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Debbie Colt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2024 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 02, 2024

Super accommodating on a last minute urgent appointment! Did great work! Will definitely come back to this dealership. More

by tamaratwinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2024 -

Herb Gordon Subaru responded

Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 02, 2024

Amazing work! I’m very satisfied with the quality of work and great customer service More

by katiasegura001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel Segura
Mar 04, 2024 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! Please don't hesitate to reach out if there's anything additional we can do for you.

February 28, 2024

Online service appointment is efficient. Quick and easy service visit. Knowledgeable and pleasant service advisor. Limited space in waiting area but comfortable. More

by J
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available should you require any extra help.

February 27, 2024

Routine maintenance done with no upselling. My service advisor,Vitaliy,was very professional and gave me good advice about my options for updating infotainment software. I waited longer than pr More

by terry_48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 02, 2024 -

Herb Gordon Subaru responded

Hello, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

February 25, 2024

Very friendly and faster than expected service. Vitaliy was super helpful and knowledgeable. I'll be coming back! More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Herb Gordon Subaru responded

Hi Dan, we are very happy we could provide you with a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

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