Herb Gordon Subaru - Service Center

Best Service Imaginable Easy to make appointment over the web. Our service representative, Ken Hansom, was ready for me on arrival and counseled me on appropriate service an Easy to make appointment over the web. Our service representative, Ken Hansom, was ready for me on arrival and counseled me on appropriate service and discounts. While waiting in the comfortable customer area, coffee and doughnuts were available. Additional items identified for service during the planned tasks were explained and I approved them. The total time required was very reasonable. I hope to continue my relationship with this dealer until my Forester gives up the ghost in 15 or 20 years or more. David Frager More

Excellent Service and Friendly Staff Ken Hancsom is always accommodating in emergencies and incredibly friendly, as is all the staff at Herb Gordon Subaru. I am always on alert when it c Ken Hancsom is always accommodating in emergencies and incredibly friendly, as is all the staff at Herb Gordon Subaru. I am always on alert when it comes to mechanics and dealers who aren't too trustworthy, but I never feel those worries here. I take my car for oil changes and every repair needed and I'm always happy. More

Why I go miles out of my way, passing other dealerships As I drive past several dealert to have my Subaru Forester serviced exclusively at Herb Gordon Subaru, I think about why I go out of my way. It's alwa As I drive past several dealert to have my Subaru Forester serviced exclusively at Herb Gordon Subaru, I think about why I go out of my way. It's always the same answer: Ken Hanscom! I TRUST Ken. In the years he has managed the service of my cars. I KNOW that the work done has needed to be done. I am CONFIDENT that my car is road ready because he is attending to it and my safety as if I were a member of his family. Ken is the reason I will continue to EXCLUSIVELY use Herb Gordon Subaru for service. More

Reliable service every time The plastic shield by my front tire on my Legacy wagon had come loose and was hanging down and hitting the ground when I drove. I called Subaru and wa The plastic shield by my front tire on my Legacy wagon had come loose and was hanging down and hitting the ground when I drove. I called Subaru and was told I could come in that same day to get it fixed. When I arrived, Ken Hanscom, a friendly service manager I often deal with there, looked at the car. He told me it would be about an hour before it was repaired. However, I was pleasantly surprised when it was ready after only a half hour. Furthermore, Ken told me there would be no charge! I really appreciated the quick and no-charge service. Before coming to Herb Gordon Subaru I had taken my vehicle to another local Subaru dealer. I always had problems there with appointments and with unfriendly service. I am happier since I changed to Herb Gordon. Always reliable service here! More

Great Service Experience I had been experiencing a recurring problem with my Tribeca and on the second visit was told to correct the problem that was in the transmission would I had been experiencing a recurring problem with my Tribeca and on the second visit was told to correct the problem that was in the transmission would cost me $1900. I had just paid $300 for new transmission fluid. Well the car wouldn't start again 3 later. It in the next morning and Ken Hanscom was on duty thankfully. He determined that my car did not have the miles on it to have this problem most cars would have over 200K miles. And I always service my vehicle with the dealership. He said he would talk to his manager. They both then got on the phone with HQ. Imagine my relief when Ken called and said that Subaru would cover costs because the transmission issue should not happen to a low mileage car! Thank you Ken, you have made me a loyal Subaru customer! More

great immediate survice while traveling Ken Hanscom and the staff here were wonderful. They accommodated me while traveling for work on a Friday afternoon. I will be sure to come back here Ken Hanscom and the staff here were wonderful. They accommodated me while traveling for work on a Friday afternoon. I will be sure to come back here for additional service needs. Thanks! More

Excellent service! I am indebted to Ken Hanscom at Herb Gordon Suburu. He has helped me take care of my 2000 Outback for over 10 years. I currently have 150,700 miles I am indebted to Ken Hanscom at Herb Gordon Suburu. He has helped me take care of my 2000 Outback for over 10 years. I currently have 150,700 miles on it. As an example last night I had trouble while I was driving. At 5:15 pm I called and talked to Ken. I told him what was going on (it smelled like something was burning) and he told me to get to my office (which was nearby) and park the car and have it towed to him. He wanted to make sure I was in a safe place. He told me that he did not think it was safe to drive it. I followed his instructions, and my car is repaired and home today. It was a good thing I didn't try to drive it any further. This is not the first time he has been helpful to me over the phone as well as in person. I am extremely grateful to Ken and to Herb Gordon Suburu mechanics for the excellent service I have received over all these years. I plan to buy a Suburu for my next car and hope to have Ken Hanscom be in charge of helping me with service for it as well. Thank you for your help all these years. More

had heard many good things about the dealership being a first class subaru dealer with a great service department. its all true as a first impression and a first visit. they just make you feel at home and first class subaru dealer with a great service department. its all true as a first impression and a first visit. they just make you feel at home and that they just dont want to take all of your money.its the only subaru dealer that i have dealt with in the past few months that has given me this impression . they truly beleive the customer is first unlike some other dealers in the central maryland area. as ricky once said to lucy . its true lucy what you heard about them ... keep up the good job . well done by all. More

I was looking at buying a used Subaru from a private seller when I decided to inquire whether or not the Herb Gordon Service Dept could help me out get all the facts first. Ken Hanscom was very pleasant seller when I decided to inquire whether or not the Herb Gordon Service Dept could help me out get all the facts first. Ken Hanscom was very pleasant and amenable to doing an inspection for me. He was quick to inform me after it had been done, and gave me the full run-down of the issues he found. I found it helpful that he took my personal situation into consideration when giving me advice. The inspection itself was very thorough and I appreciated that Ken took the time to personally go over it with me. More