Herb Gordon Subaru - Service Center

They go the extra mile Love the service. Quick, responsive, thorough. They treat you line they want your business. I see Ken Hanscom, he always gos the extra mile for me and Love the service. Quick, responsive, thorough. They treat you line they want your business. I see Ken Hanscom, he always gos the extra mile for me and solves problems. Good place, good guy. More

Great service / 12,000-mile check up / Quick! I showed up early on a Wednesday to get a 12,000-mile check up... I learned that it normally takes 1.5 hours, to which I said I would have to just do I showed up early on a Wednesday to get a 12,000-mile check up... I learned that it normally takes 1.5 hours, to which I said I would have to just do the minimal (oil change) due to my time constraints. Vitaliy Khlebnikov was my service consultant and assured me it could be done under an hour. And it was done in 45 minutes! I was able to get everything squared away AND get to work on time. When I think about other places where I've literally left my car for 6-8 hours... and stuff isn't even started, it makes me wonder why I ever even bothered with those organizations. Herb Gordon is fast, quick, good... and nice/chill people. Will definitely keep coming back. More

Saved my sanity and my car Long story short, Herb Gordon Subaru corrected all the problems that Wilkins Subaru caused during an engine rebuild (see my Wilkins review for the ful Long story short, Herb Gordon Subaru corrected all the problems that Wilkins Subaru caused during an engine rebuild (see my Wilkins review for the full story). They found problems that I could feel with my car, no check engine light needed! I told them how it felt and they checked my car for specific problems that might be causing my issues. They found some major problems, caused by Wilkins, corrected them, and now my car is operating as it should be. My service advisor, Bob Thompson, kept me informed with updates on my car, was receptive to my concerns, and very friendly. He was everything you would want in a service advisor. He was on top of my issue and pressed to have my issues resolved and repaired at Herb Gordon, even though they were not to the ones who caused any of them. I had a great experience and would definitely come back again. I only wish I had the techs (Tech 5988 on the work order) name that found all the problems so I could them credit as well. Thank you Bob and all the people at HGS for the wonderful and friendly service! More

2010 Subaru Outback Employees have always been very pleasant to work with and they always have a loaner car available to use. On my most recent visit they were able to s Employees have always been very pleasant to work with and they always have a loaner car available to use. On my most recent visit they were able to save me several hundreds of dollars. More

Last minute service Needed an AWD tire replaced at the last minute on a Saturday (meaning service locations wouldn't be open on Sunday before the work week started). Ser Needed an AWD tire replaced at the last minute on a Saturday (meaning service locations wouldn't be open on Sunday before the work week started). Service was completed quickly. Very nice waiting area. More

another happy customer I came in with a damaged tire on my 2016 legacy and was greeted by Ken who was able to get me in and out within and hour . Six days later I picked up I came in with a damaged tire on my 2016 legacy and was greeted by Ken who was able to get me in and out within and hour . Six days later I picked up a nail in the same tire and ken plugged it at no charge . Thanks More

Vitaliy Provided Excellent Service I would like to let the management team know that you have an excellent employee with Vitaliy. His expressed concern and sensitivity to me as a custo I would like to let the management team know that you have an excellent employee with Vitaliy. His expressed concern and sensitivity to me as a customer of Herb Gordon Subaru is very personal to me. He helped with a difficult decision in the repair of my Outback navigaton system which will keep me coming back with both of my Subaru's. His willingness to go an extra mile to help me is deeply appreciated and won't be forgotten. I look forward to using Herb Gordon Subaru for all my needs and especially working with Vitaliy. David H. Laurel, MD More

Efficiency, Excellence and Respect Since purchasing my car two years ago from (Jim)James Boratenski, I have been thoroughly impressed by the courteous friendly service and attention to Since purchasing my car two years ago from (Jim)James Boratenski, I have been thoroughly impressed by the courteous friendly service and attention to the needs of this customer. I'm a woman in my 60s who has often experienced borderline rudeness, dismissiveness and poor service by car dealerships and mechanics in my past. That is most certainly not the case with the team at Herb Gordon Subaru. From the very beginning when I purchased my car from Jim Boratenski he took the time to find out what I was looking for and then showed me in detail how the new electronics worked. He was lovely and when he's seen me there for service, he's said 'hello.' Over on the service side they are scrupulously clean and organized. They have Wi-Fi, donuts, coffee and shopping bags. Okay, the real reason to be there is for the exemplary service. Most of the time I have worked with Ken Hanscom, the Assistant Service Manager. As I mentioned previously my past experience with car people has been a complete let down. I've quite frankly felt used and taken advantage of. That is not at all the case with the Herb Gordon Subaru team. The service team, but most especially Ken Hanscom, has been respectful, helpful and wonderful with their service. Recently I scheduled the 15,000 mile service, but somehow I missed the allotted time. They called. I was embarrassed for messing up, but they told me to come on down. I got there over an hour late. They took the car anyway and told me that it would take about three hours before they could finished it. I asked if they could drive me home. Because I messed up, they didn't have anyone free to do that. I told them not to worry as it was my fault. I would wait. Fancy my surprise that Ken Hanscom walked up to me about an hour later to tell me that my car was done. I couldn't believe it. My car had been beautifully serviced, washed and appeared vacuumed. I am so grateful that my business is honestly appreciated. I never want to go anywhere else. Thank you Herb Gordon Subaru for a superlative team in an extraordinary facility. More