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Herb Gordon Subaru - Service Center
Silver Spring, MD
1,145 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,145 Reviews of Herb Gordon Subaru - Service Center
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October 02, 2017
Excellent Service I've given this dealership 5 stars because of the service I received. I called in the morning to say my check engine light had was on, and I asked if I've given this dealership 5 stars because of the service I received. I called in the morning to say my check engine light had was on, and I asked if I needed an appointment. Mike Goodman told me to bring my car in, and he would take care of me. I arrived to find a clean, professional service area. Mike was professional and pleasant. He listened to everything I told him. He asked questions for clarification, and explained each step of the process. I was impressed, again, when Mike came to me after a little while to let me know where I was in the process. After everything had been completed, Mike provided me with specific information about my car. I was at the dealership less for just under 90 minutes, and my car works perfectly. This is the first time I brought my car in to Herb Gordon Subaru, but it will not be the last. Joyce C. More
by Joyce
Employees Worked With
Mike Goodman
September 21, 2017
New tires Vitaliy provided advice and good service in getting new tires for my car while I waited in the new quiet room upstairs. I got the Herb Gordon coupon Vitaliy provided advice and good service in getting new tires for my car while I waited in the new quiet room upstairs. I got the Herb Gordon coupon in the mail for 25.00 towards service when I returned home, I called and Vitaliy took care of it. Thumbs up! More
by Barbara
Employees Worked With
Vitality Khlebnikov
August 19, 2017
Fantastic experience! Ken was unbelievably helpful and a bit of a miracle worker as he was able to save us a ton of money on an AC compressor replacement. We are extremely Ken was unbelievably helpful and a bit of a miracle worker as he was able to save us a ton of money on an AC compressor replacement. We are extremely happy we decided to come to Herb Gordon to get the issue checked out and even more grateful that we were able to work with Ken. We'll be back - thank you!! More
by alors17
Employees Worked With
August 04, 2017
Great service department Ken Hanscom help me take care of a small but annoying paint problem and went above and beyond to help me take care of my issue as well as get me a muc Ken Hanscom help me take care of a small but annoying paint problem and went above and beyond to help me take care of my issue as well as get me a much needed oil change! I would highly recommend this department! More
by Keithhollister
Employees Worked With
July 18, 2017
Happy supprise with transmission replacement. Vitaily always takes great care of my car and of me. This time was no difference, car was making a weird noise and turns out my transmission was goin Vitaily always takes great care of my car and of me. This time was no difference, car was making a weird noise and turns out my transmission was going out. Instead of 10k for new one Vitaily let me know my extended warranty would be just $100 deductible, when I came for pickup turns out Subaru covered it completely no deductible. Great service and relief.Also the loaner car was really nice. I think my next car will also be a Subaru and I know where to go to buy and service it. Keep up the exceptional service guys! More
by Jeffery J Mocho
Employees Worked With
Vitaily Khlebnikov
June 05, 2017
Bad Warranty practices. Will not cover my vehicle power-train that is under warranty 5 year 60k miles. This site refused to acknowledge and claimed entire warranty was 3 year Will not cover my vehicle power-train that is under warranty 5 year 60k miles. This site refused to acknowledge and claimed entire warranty was 3 year 36k warranty. Called Subaru @ 1-800-782-2789 and they confirmed my vehicle is still under warranty. Another problem is the service writer told me I could not leave my vehicle at the service center of the dealership that is checked in for repair, I typically leave a vehicle where the service is being done because it needs servicing. More
by Chris Langley
Employees Worked With
Bob Thompson
May 30, 2017
They go the extra mile Love the service. Quick, responsive, thorough. They treat you line they want your business. I see Ken Hanscom, he always gos the extra mile for me and Love the service. Quick, responsive, thorough. They treat you line they want your business. I see Ken Hanscom, he always gos the extra mile for me and solves problems. Good place, good guy. More
by Stevebro3
Employees Worked With
April 03, 2017
Fantastic Customer Support Ken Hanscom was very accommodating. I needed to bring in my old Forester due to an airbag recall and Ken ensured I had a replacement car ASAP. When Ken Hanscom was very accommodating. I needed to bring in my old Forester due to an airbag recall and Ken ensured I had a replacement car ASAP. When Enterprise indicated I would have to wait for 2 hours for a replacement, ken was sensitive to the fact that I had a toddler with me and provided a car from the Subaru lot within a few minutes . Fantastic service, especially given the fact that I didn't buy my Subaru from this dealership. I would come back for service and will likely buy my next Subaru from this dealership. Very pleased. Well run place. More
by andrewhwillis
Employees Worked With
October 06, 2016
Great service / 12,000-mile check up / Quick! I showed up early on a Wednesday to get a 12,000-mile check up... I learned that it normally takes 1.5 hours, to which I said I would have to just do I showed up early on a Wednesday to get a 12,000-mile check up... I learned that it normally takes 1.5 hours, to which I said I would have to just do the minimal (oil change) due to my time constraints. Vitaliy Khlebnikov was my service consultant and assured me it could be done under an hour. And it was done in 45 minutes! I was able to get everything squared away AND get to work on time. When I think about other places where I've literally left my car for 6-8 hours... and stuff isn't even started, it makes me wonder why I ever even bothered with those organizations. Herb Gordon is fast, quick, good... and nice/chill people. Will definitely keep coming back. More
by Happy Subaru Owner
Employees Worked With
Vitaliy Khlebnikov
September 11, 2016
Saved my sanity and my car Long story short, Herb Gordon Subaru corrected all the problems that Wilkins Subaru caused during an engine rebuild (see my Wilkins review for the ful Long story short, Herb Gordon Subaru corrected all the problems that Wilkins Subaru caused during an engine rebuild (see my Wilkins review for the full story). They found problems that I could feel with my car, no check engine light needed! I told them how it felt and they checked my car for specific problems that might be causing my issues. They found some major problems, caused by Wilkins, corrected them, and now my car is operating as it should be. My service advisor, Bob Thompson, kept me informed with updates on my car, was receptive to my concerns, and very friendly. He was everything you would want in a service advisor. He was on top of my issue and pressed to have my issues resolved and repaired at Herb Gordon, even though they were not to the ones who caused any of them. I had a great experience and would definitely come back again. I only wish I had the techs (Tech 5988 on the work order) name that found all the problems so I could them credit as well. Thank you Bob and all the people at HGS for the wonderful and friendly service! More
by puzzlebobble
Employees Worked With
Bob Thompson
