Herb Gordon Subaru - Service Center

Vitaliy Provided Excellent Service I would like to let the management team know that you have an excellent employee with Vitaliy. His expressed concern and sensitivity to me as a custo I would like to let the management team know that you have an excellent employee with Vitaliy. His expressed concern and sensitivity to me as a customer of Herb Gordon Subaru is very personal to me. He helped with a difficult decision in the repair of my Outback navigaton system which will keep me coming back with both of my Subaru's. His willingness to go an extra mile to help me is deeply appreciated and won't be forgotten. I look forward to using Herb Gordon Subaru for all my needs and especially working with Vitaliy. David H. Laurel, MD More

Efficiency, Excellence and Respect Since purchasing my car two years ago from (Jim)James Boratenski, I have been thoroughly impressed by the courteous friendly service and attention to Since purchasing my car two years ago from (Jim)James Boratenski, I have been thoroughly impressed by the courteous friendly service and attention to the needs of this customer. I'm a woman in my 60s who has often experienced borderline rudeness, dismissiveness and poor service by car dealerships and mechanics in my past. That is most certainly not the case with the team at Herb Gordon Subaru. From the very beginning when I purchased my car from Jim Boratenski he took the time to find out what I was looking for and then showed me in detail how the new electronics worked. He was lovely and when he's seen me there for service, he's said 'hello.' Over on the service side they are scrupulously clean and organized. They have Wi-Fi, donuts, coffee and shopping bags. Okay, the real reason to be there is for the exemplary service. Most of the time I have worked with Ken Hanscom, the Assistant Service Manager. As I mentioned previously my past experience with car people has been a complete let down. I've quite frankly felt used and taken advantage of. That is not at all the case with the Herb Gordon Subaru team. The service team, but most especially Ken Hanscom, has been respectful, helpful and wonderful with their service. Recently I scheduled the 15,000 mile service, but somehow I missed the allotted time. They called. I was embarrassed for messing up, but they told me to come on down. I got there over an hour late. They took the car anyway and told me that it would take about three hours before they could finished it. I asked if they could drive me home. Because I messed up, they didn't have anyone free to do that. I told them not to worry as it was my fault. I would wait. Fancy my surprise that Ken Hanscom walked up to me about an hour later to tell me that my car was done. I couldn't believe it. My car had been beautifully serviced, washed and appeared vacuumed. I am so grateful that my business is honestly appreciated. I never want to go anywhere else. Thank you Herb Gordon Subaru for a superlative team in an extraordinary facility. More

Excellent dealership and service department The team at Herb Gordon Subaru really goes the extra mile to help their customers!! I bought my car from them in 2009 and from then on, the entire dea The team at Herb Gordon Subaru really goes the extra mile to help their customers!! I bought my car from them in 2009 and from then on, the entire dealership has made my day! The purchase went smooth and easy. But its the long term commitment that really makes the difference. Typically maintaining a car appropriately is a chore but not with the team there. Vitaliy is my service agent and he always makes sure that I get the same mechanic. Frank has always worked on my car and knows everything there is about its upkeep, maintenance, and most importantly, how we operate. Between Vitaliy and Frank, I know I am in perfect hands! The service manager, Greg, has gone out of his way to accommodate my needs and meet all my expectations. I can't say enough positive to express my sincere appreciation for the personal care that Vitaliy and the team exhibit. That personal attention really means a lot. They schedule my maintenance at my convenience, keep me updated about what is needed, give me options for repairs if needed, share their expertise and knowledge readily, offer me a loaner car if needed and help keep the pricing as low as possible. I will only have my car maintained at Herb Gordon. Thanks for continuing to make my day! Cindy Amdur More

Great Service Not from the area but needed some work done on my car. My advisor Vitaliy Khlebnikov was very friendly and seemed genuinely willing to help me. They h Not from the area but needed some work done on my car. My advisor Vitaliy Khlebnikov was very friendly and seemed genuinely willing to help me. They had to keep my car over an extra night, but it wasn't a big deal because they lent the loaner car free of charge. Great place with awesome service. Would recommend More

Best Service Imaginable Easy to make appointment over the web. Our service representative, Ken Hansom, was ready for me on arrival and counseled me on appropriate service an Easy to make appointment over the web. Our service representative, Ken Hansom, was ready for me on arrival and counseled me on appropriate service and discounts. While waiting in the comfortable customer area, coffee and doughnuts were available. Additional items identified for service during the planned tasks were explained and I approved them. The total time required was very reasonable. I hope to continue my relationship with this dealer until my Forester gives up the ghost in 15 or 20 years or more. David Frager More

Excellent Service and Friendly Staff Ken Hancsom is always accommodating in emergencies and incredibly friendly, as is all the staff at Herb Gordon Subaru. I am always on alert when it c Ken Hancsom is always accommodating in emergencies and incredibly friendly, as is all the staff at Herb Gordon Subaru. I am always on alert when it comes to mechanics and dealers who aren't too trustworthy, but I never feel those worries here. I take my car for oil changes and every repair needed and I'm always happy. More

Why I go miles out of my way, passing other dealerships As I drive past several dealert to have my Subaru Forester serviced exclusively at Herb Gordon Subaru, I think about why I go out of my way. It's alwa As I drive past several dealert to have my Subaru Forester serviced exclusively at Herb Gordon Subaru, I think about why I go out of my way. It's always the same answer: Ken Hanscom! I TRUST Ken. In the years he has managed the service of my cars. I KNOW that the work done has needed to be done. I am CONFIDENT that my car is road ready because he is attending to it and my safety as if I were a member of his family. Ken is the reason I will continue to EXCLUSIVELY use Herb Gordon Subaru for service. More

Reliable service every time The plastic shield by my front tire on my Legacy wagon had come loose and was hanging down and hitting the ground when I drove. I called Subaru and wa The plastic shield by my front tire on my Legacy wagon had come loose and was hanging down and hitting the ground when I drove. I called Subaru and was told I could come in that same day to get it fixed. When I arrived, Ken Hanscom, a friendly service manager I often deal with there, looked at the car. He told me it would be about an hour before it was repaired. However, I was pleasantly surprised when it was ready after only a half hour. Furthermore, Ken told me there would be no charge! I really appreciated the quick and no-charge service. Before coming to Herb Gordon Subaru I had taken my vehicle to another local Subaru dealer. I always had problems there with appointments and with unfriendly service. I am happier since I changed to Herb Gordon. Always reliable service here! More