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Herb Gordon Subaru - Service Center
Silver Spring, MD
1,131 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,131 Reviews of Herb Gordon Subaru - Service Center
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July 18, 2017
Happy supprise with transmission replacement. Vitaily always takes great care of my car and of me. This time was no difference, car was making a weird noise and turns out my transmission was goin Vitaily always takes great care of my car and of me. This time was no difference, car was making a weird noise and turns out my transmission was going out. Instead of 10k for new one Vitaily let me know my extended warranty would be just $100 deductible, when I came for pickup turns out Subaru covered it completely no deductible. Great service and relief.Also the loaner car was really nice. I think my next car will also be a Subaru and I know where to go to buy and service it. Keep up the exceptional service guys! More
by Jeffery J Mocho
Employees Worked With
Vitaily Khlebnikov
June 05, 2017
Bad Warranty practices. Will not cover my vehicle power-train that is under warranty 5 year 60k miles. This site refused to acknowledge and claimed entire warranty was 3 year Will not cover my vehicle power-train that is under warranty 5 year 60k miles. This site refused to acknowledge and claimed entire warranty was 3 year 36k warranty. Called Subaru @ 1-800-782-2789 and they confirmed my vehicle is still under warranty. Another problem is the service writer told me I could not leave my vehicle at the service center of the dealership that is checked in for repair, I typically leave a vehicle where the service is being done because it needs servicing. More
by Chris Langley
Employees Worked With
Bob Thompson
May 30, 2017
They go the extra mile Love the service. Quick, responsive, thorough. They treat you line they want your business. I see Ken Hanscom, he always gos the extra mile for me and Love the service. Quick, responsive, thorough. They treat you line they want your business. I see Ken Hanscom, he always gos the extra mile for me and solves problems. Good place, good guy. More
by Stevebro3
Employees Worked With
April 03, 2017
Fantastic Customer Support Ken Hanscom was very accommodating. I needed to bring in my old Forester due to an airbag recall and Ken ensured I had a replacement car ASAP. When Ken Hanscom was very accommodating. I needed to bring in my old Forester due to an airbag recall and Ken ensured I had a replacement car ASAP. When Enterprise indicated I would have to wait for 2 hours for a replacement, ken was sensitive to the fact that I had a toddler with me and provided a car from the Subaru lot within a few minutes . Fantastic service, especially given the fact that I didn't buy my Subaru from this dealership. I would come back for service and will likely buy my next Subaru from this dealership. Very pleased. Well run place. More
by andrewhwillis
Employees Worked With
October 06, 2016
Great service / 12,000-mile check up / Quick! I showed up early on a Wednesday to get a 12,000-mile check up... I learned that it normally takes 1.5 hours, to which I said I would have to just do I showed up early on a Wednesday to get a 12,000-mile check up... I learned that it normally takes 1.5 hours, to which I said I would have to just do the minimal (oil change) due to my time constraints. Vitaliy Khlebnikov was my service consultant and assured me it could be done under an hour. And it was done in 45 minutes! I was able to get everything squared away AND get to work on time. When I think about other places where I've literally left my car for 6-8 hours... and stuff isn't even started, it makes me wonder why I ever even bothered with those organizations. Herb Gordon is fast, quick, good... and nice/chill people. Will definitely keep coming back. More
by Happy Subaru Owner
Employees Worked With
Vitaliy Khlebnikov
September 11, 2016
Saved my sanity and my car Long story short, Herb Gordon Subaru corrected all the problems that Wilkins Subaru caused during an engine rebuild (see my Wilkins review for the ful Long story short, Herb Gordon Subaru corrected all the problems that Wilkins Subaru caused during an engine rebuild (see my Wilkins review for the full story). They found problems that I could feel with my car, no check engine light needed! I told them how it felt and they checked my car for specific problems that might be causing my issues. They found some major problems, caused by Wilkins, corrected them, and now my car is operating as it should be. My service advisor, Bob Thompson, kept me informed with updates on my car, was receptive to my concerns, and very friendly. He was everything you would want in a service advisor. He was on top of my issue and pressed to have my issues resolved and repaired at Herb Gordon, even though they were not to the ones who caused any of them. I had a great experience and would definitely come back again. I only wish I had the techs (Tech 5988 on the work order) name that found all the problems so I could them credit as well. Thank you Bob and all the people at HGS for the wonderful and friendly service! More
by puzzlebobble
Employees Worked With
Bob Thompson
July 23, 2016
Can't get through to make an appointment for service I have received countless emails and mails and phone calls about how I am due for service on my 2015 Subaru. However, I have called the dealership (HE I have received countless emails and mails and phone calls about how I am due for service on my 2015 Subaru. However, I have called the dealership (HERB GORDON SUBARU IN Silver Spring, MD) several times in the last 2 days, selected the service option and not been able to get through to a service desk. Bizarre things have happened - I was asked who my service "advisor" is - never heard of such a thing. Then I was put on hold and answered by someone's voice mail where I left a message with my name and phone number and never heard back. Then the next day I selected service again - was answered by an unidentified entity which immediately turned into loud, jarring music - as I continued to shout "Hello! Hello." Then back to the main line I told the person - please get me a service rep , I've had all these problems when I wait for them to pick up. And she said "well all I can do is put you through to service "so I said. Well - that doesn't work - so put me through to Sales (Option 1.) (My thoughts were that if they wanted to sell me a car a human being might actually pick up the phone.) She agreed, then put me through where I was met not with a person - but more waiting. At which point I hung up. I guess this business doesn't do phones - and I don't see an automated appointment app, so I'll just have to drive there in person. But not before checking out other options for service. Oh - and by the way - their recording says "This call may be monitored for quality." Very funny, don't you think? More
by Screen Name
June 10, 2016
2010 Subaru Outback Employees have always been very pleasant to work with and they always have a loaner car available to use. On my most recent visit they were able to s Employees have always been very pleasant to work with and they always have a loaner car available to use. On my most recent visit they were able to save me several hundreds of dollars. More
by dakine
Employees Worked With
May 15, 2016
Last minute service Needed an AWD tire replaced at the last minute on a Saturday (meaning service locations wouldn't be open on Sunday before the work week started). Ser Needed an AWD tire replaced at the last minute on a Saturday (meaning service locations wouldn't be open on Sunday before the work week started). Service was completed quickly. Very nice waiting area. More
by customer3213
Employees Worked With
May 05, 2016
another happy customer I came in with a damaged tire on my 2016 legacy and was greeted by Ken who was able to get me in and out within and hour . Six days later I picked up I came in with a damaged tire on my 2016 legacy and was greeted by Ken who was able to get me in and out within and hour . Six days later I picked up a nail in the same tire and ken plugged it at no charge . Thanks More
by 2016 legacy
Employees Worked With
