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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,146 Reviews

1,146 Reviews of Herb Gordon Subaru - Service Center

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April 02, 2024

Personnel are always friendly and helpful. Facility is well maintained. All issues are professionally addressed. More

by gchertoff
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Herb Gordon Subaru responded

Hi, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

April 01, 2024

Great service department! Vitalyi, especially, always goes above and behind for his customers. Thank you. More

by edobanach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Herb Gordon Subaru responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

March 28, 2024

I have been working with Michael Goodman as my Advisor for many years. I actually look forward to having my car serviced for the first time after driving nearly 30 years. More

by mom of 3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Carey
Mar 31, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 22, 2024

We always have a good experience with Herb Gordon, especially with our service pro, Michael. He’s the best! More

by CherylP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Herb Gordon Subaru responded

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 21, 2024

Michael provided exceptional service during my first car maintenance appointment. His effectiveness and attentiveness ensured that the service was not only fast but also thorough. He addressed all my concer More

by Andrea Lazarte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Herb Gordon Subaru responded

Hi Andrea, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We strive to deliver a great experience to all of our valued customers. Reviews like yours help us to continually improve.

March 21, 2024

Vitaliy, our service advisor at Herb Gordon Subaru always takes the best care of us. He makes us feel like we are his only customer. Thank you for what you do! Guido B More

by Guido B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Herb Gordon Subaru responded

Hi Guido, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 20, 2024

Easy to make convenient appointments. The staff is always cordial and respectful. Also, the mechanics have always made repairs and maintenance to my car correctly the first time. Finally, More

by tonyrharrison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Herb Gordon Subaru responded

Hello, we appreciate you taking the time to leave us this feedback. Safe travels!

March 19, 2024

Herb Gordon Subaru in Fairland has been constantly giving their best customer service. Michael Goodman has been my service rep and always provides way beyond. He explained vehicle inspection results and gave More

by gdkelsey38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Herb Gordon Subaru responded

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

March 16, 2024

Friendly staff, great prices, great work knowledgeable staff has a comfortable waiting area great atmosphere. More

by CBlair
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Herb Gordon Subaru responded

Hi, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy.

March 16, 2024

Herb Gordon has an excellent service center. I just received the best service on my Outback that I have ever experienced. Luis and the service manager went above and beyond to get my car fixed a More

by Frank D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis Prada
Mar 18, 2024 -

Herb Gordon Subaru responded

Hi Frank, we're so glad that we were able to go above and beyond your expectations! We hope you continue to choose us for all your automotive needs! Take care!

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