Herb Gordon Subaru - Service Center

Absolutely top notch people Herb Gordon Subaru is professionally run with customer service clearly at top of their priorities. This place is staffed by incredibly attentive and f Herb Gordon Subaru is professionally run with customer service clearly at top of their priorities. This place is staffed by incredibly attentive and friendly people who went out of their way to provide fast, thorough, service at the highest discount they could offer me. I managed to have my car break down and be rendered completely inoperable, and also lose my wallet (with all forms of payment and ID) at the same time. Fortunately, Rodney, Laurie, Ken, and the rest of the people at Herb Gordon worked with me to get the problem diagnosed, giving me a frank assessment of the situation and actually advising against me getting work done right then and there. They got me right in a wonderful free loaner, and were very accommodating in letting me keep my car in their lot and use the loaner while I got my situation sorted out. I can't thank them enough, and would absolutely recommend this dealership to a friend. More

Tire Problem I had a tire that was previously patched by a tire shop but after a month had developed a slow leak. Since I purchased my Subaru Forester at Herb Gord I had a tire that was previously patched by a tire shop but after a month had developed a slow leak. Since I purchased my Subaru Forester at Herb Gordon I called the dealership. I reached Service Advisor Michael Goodman and made an appointment. Mike greeted me when I arrived. He checked the tire told me the situation and kept me informed every step of the way. He replaced the tire and had me on the road in an hour. Great service. Efficient. I feel like Mike is someone I can trust. More

Quick, Friendly, & Transparent Service I brought by newly-purchased used Subaru Forrester in for some warranty work, brake work, and new tires. Mike immediately knew how to take care of me, I brought by newly-purchased used Subaru Forrester in for some warranty work, brake work, and new tires. Mike immediately knew how to take care of me, made sure my car got a full safety inspection (above & beyond the 90k mile inspection that was due). By the time I drove home in my rental, Mike was already calling with results and was very transparent about what work needed to be done now and what I could wait on. He made sure the service work fit within my budget and walked me through every step of the way. I will definitely continue to go to Herb-Gordon for my service needs! More

Great Reliable, friendly service! I have been going to Herb Gordon Suburu since 2006 when I bought my first Suburu Forrester. The Service personnel are always very friendly! A plus. I have been going to Herb Gordon Suburu since 2006 when I bought my first Suburu Forrester. The Service personnel are always very friendly! A plus. Lately, I have been dealing with Michael Goodman who is also very helpful in explaining what needs to be done to keep my car in good shape. I would recommend him to others! More

Terrible service that is overpriced & takes advance of femal I went to Herb Gordon for service and it was a nightmare!!! I was told I needed $2500 in repairs to pass the MD safety inspection yet my car was servi I went to Herb Gordon for service and it was a nightmare!!! I was told I needed $2500 in repairs to pass the MD safety inspection yet my car was serviced at another Subaru dealership just before moving and I was told I my car was in great shape and no safety or other concerns. Local shops quoted me $1000-1400 to do the same repairs. The service rep also told me my car may have been in a flood yet I know where my car has been every day I have had it and it has not. I purchased my car from a Subaru dealership and he tried to convenience me they sold me a flooded car. More offensive was when the service rep told me to have my husband call him and he will explain the repairs. I have a pretty solid understanding of my car and the rep should have been easily able to explain stuff to me but he didn't want to. I also know my car better than my husband (and I actually know my husband's car better than he does). Stop demoralizing women!!! Also, they charge $140+ for an MD inspection and other local shops charge $60!!! Moral of the story: learn from my mistake and take your car elsewhere!!!!! I was wondering why there was no line and they could start on my car right away with no apt -- and I discovered why- nobody wants to go to this service center! More

New tires Vitaliy provided advice and good service in getting new tires for my car while I waited in the new quiet room upstairs. I got the Herb Gordon coupon Vitaliy provided advice and good service in getting new tires for my car while I waited in the new quiet room upstairs. I got the Herb Gordon coupon in the mail for 25.00 towards service when I returned home, I called and Vitaliy took care of it. Thumbs up! More

Fantastic experience! Ken was unbelievably helpful and a bit of a miracle worker as he was able to save us a ton of money on an AC compressor replacement. We are extremely Ken was unbelievably helpful and a bit of a miracle worker as he was able to save us a ton of money on an AC compressor replacement. We are extremely happy we decided to come to Herb Gordon to get the issue checked out and even more grateful that we were able to work with Ken. We'll be back - thank you!! More