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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,149 Reviews

1,149 Reviews of Herb Gordon Subaru - Service Center

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February 19, 2018

Helpful and Attentive Michael Goodman was attentive and helpful. He remembered me from my purchase, and helped me take care of my vehicle, keeping me informed on exactly wh More

by yg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 05, 2018

Customer Service Great customer service and friendliness from Rodney. He was great and let me know if services I was currently not taking advantage of that I had on my More

by Js77262
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2018 -

Herb Gordon Subaru responded

We are glad you received helpful and professional service from Rodney. We are always more than happy to assist you if anything else comes up. Take care!

February 02, 2018

Excellent and Honest I went in for general maintenance, and to repair the defroster. Part of the repair was not covered under warranty. The work was done fast and accurate More

by Geh003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2018 -

Herb Gordon Subaru responded

We hope everything was completed to your satisfaction! If you have any further questions, please give us a call. We're always happy to help!

February 01, 2018

Best Dealership Experience You Can Have As always with Herb Gordon Subaru, the service experience is consistently excellent. Absolute professionalism, friendly, knowledgeable service adviso More

by Hal.stein39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2018 -

Herb Gordon Subaru responded

Hal, we are so pleased to hear Vitaliy and our staff always provide you with an excellent service experience! Thank you so much for choosing Herb Gordon Subaru as your first choice for all of your automotive needs!

February 01, 2018

Excellent service! We had a problem on the road driving from Connecticut to Maryland when the check engine light appeared. We needed an oil solenoid valve which herb gor More

by Winter escape
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 06, 2018 -

Herb Gordon Subaru responded

We are so glad we could help you out and get you back on the road to Florida in a timely manner! Safe travels!

January 29, 2018

The best! Never taking my Subaru anywhere else! If you have a Subaru, and you want it to keep running at it's best, and you want to be treated like a human being, you should come to Herb Gordon for More

by BioPhDLady
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2018 -

Herb Gordon Subaru responded

Thank you for your detailed feedback about your experience with Michael. We're pleased he delivered excellent customer service and was of help in getting the recall work completed on your vehicle. We're looking forward to your next visit with us!

January 25, 2018

Amazing service continues!! I bought my car in 2014 and decided to continue to do maintenance here. BEST DECISION EVER! Every time I bring my car for service, staff greets me wi More

by Gilberto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mercy Auza
Jan 30, 2018 -

Herb Gordon Subaru responded

Gilberto, thank you so much for the great review and for choosing Herb Gordon Subaru as your first choice for service! We will be sure to share your comments with Vitaliy! We look forward to your next visit! Take care!

January 21, 2018

Micheal Goodman My experience there was great . My car was finished when Mr Goodman said it would be, he was very polite and helpful. I would recommend your services More

by Burgess1156
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2018 -

Herb Gordon Subaru responded

Thank you for the great rating and recommendation! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 21, 2018

Friendly Quick service Very friendly. Explained everything that was going to be done. Answered all my questions professionally. Assisted me quickly. Would definitely go back More

by Djc0830
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2018 -

Herb Gordon Subaru responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Herb Gordon Subaru! We look forward to your next visit! Take care!

January 20, 2018

Great Service After just 3 weeks with my new Subaru Outback, I got a low pressure warning on a tire. Herb Gordon Service fixed the tire in less than an hour and the More

by AKimmel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2018 -

Herb Gordon Subaru responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Herb Gordon Subaru! Please let us know if there is anything else we can do for you; we are more than happy to help!

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