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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,131 Reviews

1,131 Reviews of Herb Gordon Subaru - Service Center

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January 21, 2018

Micheal Goodman My experience there was great . My car was finished when Mr Goodman said it would be, he was very polite and helpful. I would recommend your services More

by Burgess1156
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2018 -

Herb Gordon Subaru responded

Thank you for the great rating and recommendation! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 20, 2018

Fantastic Service I leased my car at this dealership one year ago with two services visits since, and I have always been under the distinct impression that they are mor More

by shina937
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2018 -

Herb Gordon Subaru responded

Thanks for your feedback. We're happy to hear our team went above your expectations to deliver a great leasing experience for you. Please don't hesitate to reach out if there's anything additional we can do!

January 20, 2018

Great Service After just 3 weeks with my new Subaru Outback, I got a low pressure warning on a tire. Herb Gordon Service fixed the tire in less than an hour and the More

by AKimmel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2018 -

Herb Gordon Subaru responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Herb Gordon Subaru! Please let us know if there is anything else we can do for you; we are more than happy to help!

January 19, 2018

check up Mike in Service is fantastic, as is Harry and Ken. Mike even served me a donut! I leave this dealership happy every time I go. Im never pressured to More

by lynn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor the great mechanic! He has been there 29 years and REALLY knows his stuff. He went on a 2nd test drive with me so I could show him the sound I hear on my car, even though he'd already done one himself.
Jan 22, 2018 -

Herb Gordon Subaru responded

Lynn, we are so glad you enjoyed all aspects of our dealership! Please don't hesitate to reach out if there's anything additional Mike and our team could do for you.

January 19, 2018

Excellent Courteous Service Vitaly, Rodger, and Ken at Herbgordon Subaru are always courteous, caring, and provide excellent, quality service. They go above and beyond to help y More

by Vanessa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Harry Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2018 -

Herb Gordon Subaru responded

Vanessa, we are so glad Vitaliy and our team consistently provide you with excellent service! We look forward to your next visit! Take care!

January 18, 2018

Honest, Trustworthy, Realistic Rodney and Vitaliy are always prompt and polite when taking my vehicle for service. It's hard to find any dealer or mechanic who can provide top notch More

by Sethnross
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2018 -

Herb Gordon Subaru responded

It's great to hear Vitaliy and Rodney always provide you with top notch customer service! Thank you so much for being one of our valued guests and we look forward to your next visit!

January 10, 2018

Excellent service, above and beyond expectations The service center, and Vitaliy, the service advisor who helped me in particular, really went out of their way to help me deal with a complicated repa More

by Jonny123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2018 -

Herb Gordon Subaru responded

Hi, thank you for taking the time to leave a review for us at Herb Gordon Subaru. We're happy we could meet your expectations! Please let us know if there is anything else we can do for you; we are more than happy to help!

Jan 11, 2018 -

Herb Gordon Subaru responded

We're so glad that Vitaliy and our team were able to go above and beyond your expectations and really help you out! Thank you so much for choosing Herb Gordon Subaru as your first choice for service!

January 09, 2018

Very pleased Came in for oil change. Managed my service quickly including a tire rotation. Service advisor, Michael Goodman, identified a battery system programmin More

by Kenneth Johnson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2018 -

Herb Gordon Subaru responded

Kenneth, we're glad you had such a wonderful experience with us! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Herb Gordon Subaru! Please don't hesitate to reach out to us if there's anything more we can do!

January 05, 2018

Excellent Service! It’s all about the service after you buy, and Herb GORDON doesn’t disappoint! Excellent on all points! Thanks to Michael for being on top of it all, More

by Artworld8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2018 -

Herb Gordon Subaru responded

We are so pleased you enjoyed your visit to Herb Gordon Subaru! We do hope we can be of assistance in the future. Take care!

December 31, 2017

Excellent Service I am compelled to write to you about the great service Herb Gordon Subaru's employee, Mr. Harry Price, provided me last month. Upon hearing my distres More

by houra123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harry Price
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2018 -

Herb Gordon Subaru responded

Hi, thank you for taking the time to leave a review for us at Herb Gordon Subaru. We're happy we could meet your expectations! We hope to see you soon!

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