Herb Gordon Subaru - Service Center
Silver Spring, MD
1,149 Reviews of Herb Gordon Subaru - Service Center
Great communication and transparency. The way I describe my experience at Herb Gordon Subaru, Silver Spring is like going to see family literally with always a smile and attentive. The way I describe my experience at Herb Gordon Subaru, Silver Spring is like going to see family literally with always a smile and attentive. More
Exceptional service Herb Gordon Subaru is my preferred dealer for all things Subaru. Rodney Rogers went above and beyond in handling the low engine oil issue with my Le Herb Gordon Subaru is my preferred dealer for all things Subaru. Rodney Rogers went above and beyond in handling the low engine oil issue with my Legacy. I will surely seek him out when I need future service. Thanks, Rodney! More
Service excellence I took my newly purchased , pre-owned subaru crosstrek to the service shop for what I thought was a minor problem, as it turned out the problem was mu I took my newly purchased , pre-owned subaru crosstrek to the service shop for what I thought was a minor problem, as it turned out the problem was much more complicated, and was not covered by warranty. The very friendly and efficient service personnel took it upon himself to not only get the problem fixed but arrange it that my cost, due to my special circumstances was zero. He did not have to, but he went all out to make sure everything was taken care of. Believe me, i was so relieved and very grateful . I applaud his dedication to the customers. Also during my wait at the shop I saw nothing but very friendly and professional customer service by the other team members. More
Service review The service is impeccable On time ad promised before and after service Excellent estimate of cost And they saved me a lot of money on tge end. The service is impeccable On time ad promised before and after service Excellent estimate of cost And they saved me a lot of money on tge end. More
AWESOME I have always had outstanding service at Herb Gordon Subaru, Mr. Harry Price goes the distance when it comes to explaining things about my Subaru to m I have always had outstanding service at Herb Gordon Subaru, Mr. Harry Price goes the distance when it comes to explaining things about my Subaru to me, and he does it in a manner that I can comprehend. My experience with Herb Gordon has been great due to the customer service I recieve form Mr. Price wheather I am in for an appointment for service or stop by to ask a question. More
Always the best personal service. I feel confident I’m receiving the best possible care and recommendations. Getting convenient appointments I’m in and out. I prefer to work exclus I feel confident I’m receiving the best possible care and recommendations. Getting convenient appointments I’m in and out. I prefer to work exclusively with More
Great service Everyone I dealt with was kind, professional, and efficient. They were flexible with scheduling and fit me in for a same day appointment and were upfr Everyone I dealt with was kind, professional, and efficient. They were flexible with scheduling and fit me in for a same day appointment and were upfront regarding the cost for the service. i plan to get all future service done at this location. More
Great First Visit This was my first visit to Herb Gordon Subaru. I have a 2008 Subaru Impreza that needed service for recalls. Mike G. took great care from setting up t This was my first visit to Herb Gordon Subaru. I have a 2008 Subaru Impreza that needed service for recalls. Mike G. took great care from setting up the appointment to tracking each step throughout the process. He was knowledgeable and helpful with additional information regarding my vehicle and took time to explain the little details. My car is getting older and I am happy to have found a place to take it! More
Great experience Fantastic customer service. Traveling through Maryland and had trouble with our Subaru. We spoke with Michael, a service advisor, who told us to com Fantastic customer service. Traveling through Maryland and had trouble with our Subaru. We spoke with Michael, a service advisor, who told us to come right in. Even though they were busy, Michael was happy to try to help us and fit us in. While waiting, we were offered drinks and snacks in a comfortable area of their showroom. Victor, the mechanic, quickly fixed our problem and got us back on the road. Herb Gordon Subaru went out of their way to help us with our Outback and we are so appreciative! More
Brake Service Rodney was great. He schedule my appointment, set me up with a loaner, advised me on repairs that needed to be done, and had everything done by noon. Rodney was great. He schedule my appointment, set me up with a loaner, advised me on repairs that needed to be done, and had everything done by noon. Highly recommend! More