Herb Gordon Subaru - Service Center

Great experience Fantastic customer service. Traveling through Maryland and had trouble with our Subaru. We spoke with Michael, a service advisor, who told us to com Fantastic customer service. Traveling through Maryland and had trouble with our Subaru. We spoke with Michael, a service advisor, who told us to come right in. Even though they were busy, Michael was happy to try to help us and fit us in. While waiting, we were offered drinks and snacks in a comfortable area of their showroom. Victor, the mechanic, quickly fixed our problem and got us back on the road. Herb Gordon Subaru went out of their way to help us with our Outback and we are so appreciative! More

Brake Service Rodney was great. He schedule my appointment, set me up with a loaner, advised me on repairs that needed to be done, and had everything done by noon. Rodney was great. He schedule my appointment, set me up with a loaner, advised me on repairs that needed to be done, and had everything done by noon. Highly recommend! More

Fantastic service and customer service. Vitality khlebnikov is fantastic. He explains everything offers options and is always just so nice. He checks my warranty and always goes the extra mi Vitality khlebnikov is fantastic. He explains everything offers options and is always just so nice. He checks my warranty and always goes the extra mime to make it cost effective for me.. More

Regular Maintenance for my WRX I always come to this dealership for service on my WRX. Everytime I go my man Rodney is there to help me with a smile on his face. Whatever questions I always come to this dealership for service on my WRX. Everytime I go my man Rodney is there to help me with a smile on his face. Whatever questions or concerns I have he’s there to help me. Best dealership I’ve been to hands down, everyone is friendly and nice and they always take good care of my vehicle. More

Air bag recall and safety inspection Bought my Outback from them in January 2010. We have been living overseas for the past 6 years and finally returned back to MD this past summer. W Bought my Outback from them in January 2010. We have been living overseas for the past 6 years and finally returned back to MD this past summer. We received an air bag recall in the mail so we decided to go ahead get a safety inspection as well and get the Outback up to par with recommended services. I first dealt with Bob on my first call to Herb Gordon, made my appointment with him. Very friendly and got to meet him quickly when I dropped my car off. Then I dealt with Michael on the day of receiving my car rental and the day my car was in the shop. Micheal emailed and called with updates. Gave me the best price he could for everything. I feel that my Outback is safe and even more reliable now. Hope to have this car another 8 years. Thank you again!! More

They help you as much as humanly possible Mike stuck his neck out for me in many occasions, kept me updated on the status of my car and was very professional. Definitely recommended! Mike stuck his neck out for me in many occasions, kept me updated on the status of my car and was very professional. Definitely recommended! More

Specialized Attention Mike Goodman from Service was quite skilled in management of the problems with my car and communication with me. Admittedly, he has a flood of custome Mike Goodman from Service was quite skilled in management of the problems with my car and communication with me. Admittedly, he has a flood of customers and situations each day. But, he conveyed to me the importance of my needed repairs to this service department and my importance as a customer of his. As the situation complicated, his interest and communication expanded. I've had more than 40 years of ownership of a number of vehicles and dealings with any number of dealerships in the Mid-Atlantic states. Mike Goodman is a real pro and head and shoulders above many service personnel. Although I live in another state and will be returning home, Mike invited me to call him at any time to discuss aspects of the car and my experience and I expect to do so. Well done! More

Great service and looking out for the customer Michael really helped me on getting my car checked out and staying within my budget. Ended up getting everything I needed done, spending less than I e Michael really helped me on getting my car checked out and staying within my budget. Ended up getting everything I needed done, spending less than I expected, and fast. Even fixed an issue with the glove compartment at no charge. Always a great experience. More

" Always A Phenomenal Experience This was my second time visiting this dealership for routine maintenance. The service provided by Mr. Michael Goodman each time has been nothing less This was my second time visiting this dealership for routine maintenance. The service provided by Mr. Michael Goodman each time has been nothing less than remarkable! Because of the great service, I have recommended to family and friends, to consider Subaru when purchasing their next car. More

Vataliy as always came thru to get my windshield replaced. A rock took out my windshield while traveling on 95 . Contacted Vataliy he ordered new windshield and when it came in he contacted me . Arrived at 8am A rock took out my windshield while traveling on 95 . Contacted Vataliy he ordered new windshield and when it came in he contacted me . Arrived at 8am and by noon it was done. He's the best. More