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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,148 Reviews

1,148 Reviews of Herb Gordon Subaru - Service Center

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June 16, 2018

Needed a Battery Had starting issues in my WRX. Had to jump the car basically every time I turned it off. Called up my advisor Rodney and he said bring it in he will t More

by WRXX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodney Rogers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2018 -

Herb Gordon Subaru responded

Hello, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 15, 2018

Great service experience at Herb Gordon Subaru I want to highly recommend the service at Herb Gordon Subaru. I had my car towed there on Monday with what I thought was a serious transmission proble More

by Ehshag
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2018 -

Herb Gordon Subaru responded

We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Herb Gordon Subaru

June 15, 2018

Service The service department at the Herb Gordon dealership is great to deal with. Very accommodating and fair in their repairs. Great treatment of customers More

by Subaru mom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2018 -

Herb Gordon Subaru responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Herb Gordon Subaru! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 14, 2018

My experience was great! I I went to the dealership for an oil change that was due and while I was there I spoke w/ advisor Michael Goodman telling him my concerns about my car. More

by llm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2018 -

Herb Gordon Subaru responded

Hello, we really appreciate your feedback! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Herb Gordon Subaru! We do hope we can be of assistance in the future. Take care!

June 13, 2018

Great location, awesomely friendly I worked with advisor Michael Goodman for maintenance and a few repairs on my vehicle. He and the rest of the staff were polite, provided outreach and More

by BMad79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2018 -

Herb Gordon Subaru responded

Hello, we're so happy we were able to help you out! We are always more than happy to assist you if anything else comes up. Take care!

June 12, 2018

Great Service from Vitaliy Vitaliy is wonderful to work with, as usual. He got my car serviced very quickly and made recommendations to save me money, which is always appreciate More

by salizai01
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2018 -

Herb Gordon Subaru responded

Thank you for taking the time notice Vitaliy's efforts! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 12, 2018

World Class Experience! Everytime I've had to get my car checked with this dealership. I've always been made to feel important and have been well taken care off by the my ser More

by MySubaru
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2018 -

Herb Gordon Subaru responded

We really appreciate your feedback! We are pleased to hear our team always provides you with world class service! We're looking forward to your next visit with us!

June 12, 2018

Fantastic service! Vitally provided great service and went above and beyond my expectations as usual. When I showed up he was ready and waiting. Listened to all my conce More

by Wes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Reyes
Jun 15, 2018 -

Herb Gordon Subaru responded

Thank you for taking the time to let us know how Vitaliy did! If you're ever in need of more help, please let us know!

June 08, 2018

Awesome Experience I thought i was due for my first maintenance but it turned out I wasn't. They still gave me a free car wash though! More

by Taramitchell12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 15, 2018 -

Herb Gordon Subaru responded

Reviews like this give us motivation and help us ensure we provide high-quality care. We hope to see you soon!

June 06, 2018

Just had my oil changed at HGS Great experience with Vitaliy and the staff at Herb Gordon Subaru. It was quick, efficient and they washed my Legacy too. Thanks again guys, I will be More

by Sue18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Hanscom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 12, 2018 -

Herb Gordon Subaru responded

Hello, we're happy you found Vitaliy to be so supportive during your experience here at Herb Gordon Subaru. We will see you soon!

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