Herb Gordon Subaru - Service Center
Silver Spring, MD
1,148 Reviews of Herb Gordon Subaru - Service Center
Needed a Battery Had starting issues in my WRX. Had to jump the car basically every time I turned it off. Called up my advisor Rodney and he said bring it in he will t Had starting issues in my WRX. Had to jump the car basically every time I turned it off. Called up my advisor Rodney and he said bring it in he will take care of it. Brought it in and they said I needed a new battery. They gave me a new battery under warranty and also changed my oil. Best dealership hands down and Rodney always takes care of me. More
Great service experience at Herb Gordon Subaru I want to highly recommend the service at Herb Gordon Subaru. I had my car towed there on Monday with what I thought was a serious transmission proble I want to highly recommend the service at Herb Gordon Subaru. I had my car towed there on Monday with what I thought was a serious transmission problem. I worked with Vitaliy Khlebnikov and he was able to convince Subaru to cover the new transmission at no cost to me! I got to drive a 2018 Outback during the time my car was being serviced too. I had previously gone to another dealer for service but I have been usIng Herb Gordon for the last year or so. I am so happy I made the switch! More
Service The service department at the Herb Gordon dealership is great to deal with. Very accommodating and fair in their repairs. Great treatment of customers The service department at the Herb Gordon dealership is great to deal with. Very accommodating and fair in their repairs. Great treatment of customers. I would definitely recommend them. Vitaliy in particular, my service advisor, is great. More
My experience was great! I I went to the dealership for an oil change that was due and while I was there I spoke w/ advisor Michael Goodman telling him my concerns about my car. I went to the dealership for an oil change that was due and while I was there I spoke w/ advisor Michael Goodman telling him my concerns about my car. He checked out my car and was able to have the necessary repairs done without me having to make an appointment for another day. Due the nature of the repairs, my car needed to stay until the next day and I was given a free rental car to use until the job was completed. Not only is the service excellent, but the waiting areas are wonderful. They are clean, pleasant, and offer excellent coffee. The staff is very competent and couldn't be nicer. Taking my car for service turned out to be a very relaxing day. More
Great location, awesomely friendly I worked with advisor Michael Goodman for maintenance and a few repairs on my vehicle. He and the rest of the staff were polite, provided outreach and I worked with advisor Michael Goodman for maintenance and a few repairs on my vehicle. He and the rest of the staff were polite, provided outreach and worked with me to get me back on the road. He even arranged for a rental car while mine was being serviced. Fantastic, will gladly return. More
Great Service from Vitaliy Vitaliy is wonderful to work with, as usual. He got my car serviced very quickly and made recommendations to save me money, which is always appreciate Vitaliy is wonderful to work with, as usual. He got my car serviced very quickly and made recommendations to save me money, which is always appreciated! More
World Class Experience! Everytime I've had to get my car checked with this dealership. I've always been made to feel important and have been well taken care off by the my ser Everytime I've had to get my car checked with this dealership. I've always been made to feel important and have been well taken care off by the my service rep. The most I could probably insist on saying is that they've gone the Extra Mile with me in facilitating transportation for the time the car is being serviced, nice calm atmosphere (including great coffee) as I wait, washed car and filled tank of gas, etc.World Class Service in my opinion. More
Fantastic service! Vitally provided great service and went above and beyond my expectations as usual. When I showed up he was ready and waiting. Listened to all my conce Vitally provided great service and went above and beyond my expectations as usual. When I showed up he was ready and waiting. Listened to all my concerns wrote me up quickly. He even managed to find a loaner for me last minute. While the car was in service he communicated everything in a timely manner and addressed my every concern. Paperwork was done and waiting at the cashier when I arrived to pick up my car. He again made sure to address all my concerns and confirm that he had done all that he could do for me before I left. This is how getting a car serviced should be. More
Awesome Experience I thought i was due for my first maintenance but it turned out I wasn't. They still gave me a free car wash though! I thought i was due for my first maintenance but it turned out I wasn't. They still gave me a free car wash though! More
Just had my oil changed at HGS Great experience with Vitaliy and the staff at Herb Gordon Subaru. It was quick, efficient and they washed my Legacy too. Thanks again guys, I will be Great experience with Vitaliy and the staff at Herb Gordon Subaru. It was quick, efficient and they washed my Legacy too. Thanks again guys, I will be back!! More