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Herb Gordon Subaru - Service Center

Silver Spring, MD

5.0
1,131 Reviews

1,131 Reviews of Herb Gordon Subaru - Service Center

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June 28, 2018

Thank you Claudia and the tech team! I came because I needed a code check on my car. It was my first time, so I kind of didn’t know exactly where to go. Then Claudia approached me and hel More

by 4539alex
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Jun 30, 2018 -

Herb Gordon Subaru responded

Hello, thank you for your kind words and this wonderful review! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 28, 2018

Claudia goes above and beyond with her job! Great customer service and easy to approach whenever I needed service done on my Outback. Claudia made everything an easy and painless process and gav More

by skrockij89
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Jun 30, 2018 -

Herb Gordon Subaru responded

Hello, your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We look forward to your next visit! Take care!

June 28, 2018

Worry free experience I know I’m in good hands with Vitaliy if I ever need to come in and get my car serviced. With this last experience, I texted Vitaliy letting him know More

by Eric S
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2018 -

Herb Gordon Subaru responded

Eric, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

June 27, 2018

Service Working with Claudia the service is always great and professional. Notify me on what there doing to my vehicle before doing any changes. Gotta say I More

by Brenda2525$
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Claudia Herrera
Jun 29, 2018 -

Herb Gordon Subaru responded

Hello, we are so pleased you enjoyed your visit to Herb Gordon Subaru! We're looking forward to your next visit with us!

June 26, 2018

unexpected wonderful experience I had an unexpected wonderful experience at this dealership, took my IMPREZA for a recall and they took no time to repair,they were very helpful and c More

by Suby driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
the service manager was fantastic went out of his way to make me feel welcome, Claudia Herrera
Jun 29, 2018 -

Herb Gordon Subaru responded

Hi, we are so happy to read such a great review about Herb Gordon Subaru! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Herb Gordon Subaru!

June 26, 2018

Great service. Trustworthy I have been to this dealership twice now and each time I feel as if they provide great service and I trust their recommendations. Most recently they w More

by DC Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 29, 2018 -

Herb Gordon Subaru responded

Hello, we are glad we could help! We sincerely thank you for the positive review, and look forward to seeing you again soon!

June 25, 2018

Friendly speedy service Very professional service staff and very thorough technicians. I have only been in here so far for regularly scheduled maintenance, but i would trust More

by jasonw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2018 -

Herb Gordon Subaru responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

June 25, 2018

Subaru service Really like the quiet workspace upstairs and the service was very fast! They're always cordial and the waiting area are always clean and comfortable. More

by ElleB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2018 -

Herb Gordon Subaru responded

Your satisfaction is our top priority. Please let us know if there is anything we can do for you; we are more than happy to help!

June 23, 2018

Excellent customer service The service was excellent since the moment we walked in. He paid attention to detail and was very good at answering our questions and our concerns More

by Rudy&fer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Goodman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2018 -

Herb Gordon Subaru responded

Hello, your wonderful feedback and rating mean a lot to us. We hope to be of service to you again in the future. Best wishes, Herb Gordon Subaru

June 22, 2018

Professional and Pleasant Service Went to the dealership without an appointment as my Check Engine light was staying on. My Forester had a noise from one of the back wheels too. The se More

by Ion60
Recommend Dealer
Yes
Employees Worked With
Vitaliy Khlebnikov
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt -technician
Jun 27, 2018 -

Herb Gordon Subaru responded

Hello, we are so happy to read such a great review about Herb Gordon Subaru! Please don't hesitate to reach out if there's anything additional we can do for you. We hope you have a great day!

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