Herb Gordon Subaru - Service Center
Silver Spring, MD
1,131 Reviews of Herb Gordon Subaru - Service Center
Great place for service I did not buy my Subaru at Herb Gordon. I initially took it to another Subaru dealer for service, but was not happy. Found Herb Gordon Subaru and hav I did not buy my Subaru at Herb Gordon. I initially took it to another Subaru dealer for service, but was not happy. Found Herb Gordon Subaru and have been coming for service ever since. Michael Goodman/Claudia Herrera listen to my concerns, let's me know my options and costs and my choice is what makes the service happen. On the rare occasion when something is not done right the first time, staff at Herb Gordon bend over backwards to make it right!! Great staff, great service. More
Great Service Department The Service Department always goes out of its way to get me in and out quickly and to save me money. Plus, they offer loaner cars and a comfortable wa The Service Department always goes out of its way to get me in and out quickly and to save me money. Plus, they offer loaner cars and a comfortable waiting area. More
Express Service My Express Service visit was a pleasant experience. The service rep was professional and courteous as always. The waiting area was comfortable. This d My Express Service visit was a pleasant experience. The service rep was professional and courteous as always. The waiting area was comfortable. This dealerships service department always meets and exceeds my customer service expectations. More
GREAT The nicest and most efficient service department. Communication was exemplary. Comfortable waiting area. I was offered complimentary drinks and snacks The nicest and most efficient service department. Communication was exemplary. Comfortable waiting area. I was offered complimentary drinks and snacks. My car was washed and vacuumed before it was released. More
Incredible customer service! Micheal was amazingly helpful, clear, and accommodating of my crazy travel schedule. Travel to a different state regularly and he made sure to have my Micheal was amazingly helpful, clear, and accommodating of my crazy travel schedule. Travel to a different state regularly and he made sure to have my car ready for the next trip. Highly recommend!! More
Excellent service! Always happy to come to this dealership. Waiting area is comfortable and wi-fi is available. Their service department does an excellent job each time! Always happy to come to this dealership. Waiting area is comfortable and wi-fi is available. Their service department does an excellent job each time! Service is always outstanding and quick. More
Out of town urgent care Many thanks to Mike Goodman, Rodney,and crew who worked us in today after our car developed problems while on a long distance trip. Fixed ththe minor Many thanks to Mike Goodman, Rodney,and crew who worked us in today after our car developed problems while on a long distance trip. Fixed ththe minor issue quickly at a reasonable price and got us back on the road. Highly recommended! More
Very helpful. All good so far since I bought a Forrester in 2015 and Cross Trek the next year. We plan on going back for all our car needs. Hopefully we won't nee All good so far since I bought a Forrester in 2015 and Cross Trek the next year. We plan on going back for all our car needs. Hopefully we won't need another car anytime soon, but if we do, we know where to go. More
Good sales and service Bought our 2017 Outback here. The process was smooth and the team was helpful. We have used the service department twice and are happy with the work, Bought our 2017 Outback here. The process was smooth and the team was helpful. We have used the service department twice and are happy with the work, though the wait times are a bit long. More
Ms Claudia always smiling with great customer service This young lady that always greet you with the smile whenever you go for service with your subaru. She love hers job and very approachable. Whenever i This young lady that always greet you with the smile whenever you go for service with your subaru. She love hers job and very approachable. Whenever i bring my car to service,she will tell me whats going on, update me and she will give you a good amount of information. She always go above amf beyond of her duty. If you are going to service your car in herb and gordon subaru see this young lady she will take care of you the time you came in all the way when they done with your car More