Herb Gordon Nissan

Great Sales Experience Me and my wife had a great sales experience at Herb Gordon Nissan of Silver Spring, MD with Sergio Rivera. We purchased the new 2018 Nissan crossover Me and my wife had a great sales experience at Herb Gordon Nissan of Silver Spring, MD with Sergio Rivera. We purchased the new 2018 Nissan crossover SVU Kicks. The sales person was very help throughout the whole purchasing process involving more than one visit to the dealership looking at two different Kicks with no sales pressure. Mark Sonin was also great at getting us a great deal in terms of financing. Thank very much! I would recommend this dealership to all my friends and family. More

Repair faulty vehicle air conditioner. Had to bring the vehicle back twice to get what had been diagnosed originally by an independent auto repair shop to replace the compressor and condens Had to bring the vehicle back twice to get what had been diagnosed originally by an independent auto repair shop to replace the compressor and condenser for the 2013 Nissan Altima. Dealership stated that they could only find a faulty condenser and replaced it. Within minutes upon leaving the dealership, the AC was not operating up to factory specs. Also heard a rattling noise under the hood and when I checked it out, the engine splash was hanging by one (1) bolt. The other four (4) were missing. I returned the car to the service department where Chase King took extraordinarily good care of me. He listed to me issues, set up a rental car for my use while the issues were addressed. The tech's found a faulty compressor - their report said that it was bent - and replaced it. The car is running perfectly and the way that Chase and his team addressed my issues will ensure that I take my vehicle back there for routine and warranty maintenance. More

Great Experience Excellent experience. Exceeded expectations. Very friendly and comfortable atmosphere. Customer service was superb. I received assistance in all fac Excellent experience. Exceeded expectations. Very friendly and comfortable atmosphere. Customer service was superb. I received assistance in all facets of the purchase of my vehicle. More

Really nice to deal with This is the second car I have bought from Herb Gordon and both times the experience was nothing but pleasant.. They also service my car and they are This is the second car I have bought from Herb Gordon and both times the experience was nothing but pleasant.. They also service my car and they are really excellent at doing only what needs to be done. Really nice place. More

Professional Reliable service Professional, reliable friendly service. Car was completed within the estimated time frame. Provided recommendations and clearly explained all the nec Professional, reliable friendly service. Car was completed within the estimated time frame. Provided recommendations and clearly explained all the necessary work. Pleased with overall experience. Both service men were very knowledgeable and professional. More

Express Oil Change Service Was ready as promised,recommended repairs/ partial was noted on repair bill. good and clean service.Waiting room was very clean. Would recommend this Was ready as promised,recommended repairs/ partial was noted on repair bill. good and clean service.Waiting room was very clean. Would recommend this service to family and friends. More

Wonderful Service! Sergio was so helpful and gave me a great; I got a brand new vehicle that was just made in 2018 at a very low price:) Sergio was so helpful and gave me a great; I got a brand new vehicle that was just made in 2018 at a very low price:) More

Outstanding Customer Service Ryan Sonn was an outstanding salesman. I started communicating with Ryan several days prior to me selecting Herb Gordon as the dealership to purchase Ryan Sonn was an outstanding salesman. I started communicating with Ryan several days prior to me selecting Herb Gordon as the dealership to purchase my new vehicle. Ryan was very accommodating answering several of my questions regarding various vehicles to the point when I arrived on Saturday I felt like I was chatting with an old friend. I would highly recommend Ryan and Herb Gordon to anyone in the market for a new vehicle. More

Very Happy Purchaser Gus was very helpful throughout the process of choosing and buying my new Altima. He was very patient, answered my questions and explained all the wo Gus was very helpful throughout the process of choosing and buying my new Altima. He was very patient, answered my questions and explained all the workings of this new car and made sure I was comfortable before I left the lot. He even came in on his day off the day I picked up my car. Mark, too, was excellent and helped me understand the financial aspects of this major purchase I never felt rushed or pressured into anything by either of these gentlemen. They both took their time and made this usually unpleasant experience a most happy event. I'll never buy a car anywhere else. More

Very Happy Customer Sven Laszczak was the best sales person I've encountered in a very long time. His knowledge, professionalism, and care made the purchase stress free. Sven Laszczak was the best sales person I've encountered in a very long time. His knowledge, professionalism, and care made the purchase stress free. More