Herb Easley Motors Inc.

I will say purchase went smooth, I was initially very please with my purchase. I purchased a 2019 Chevy 3500 HD in very good condition with remaining factory warranty and included the HE promise and a li please with my purchase. I purchased a 2019 Chevy 3500 HD in very good condition with remaining factory warranty and included the HE promise and a lifetime warranty on drive terrain. All great I thought. I was told it went through the GM multipoint inspection and everything checked out. Now 6 months later and 5K miles my truck is setting in a dealership in another state and needing almost $6,000 in repair just to get the tires to roll again. I contacted HE for support in helping with this $6000.00 to get the tires rolling again. A insulting $790.00 dollars was offered and no other support. So 6 months after buying a beautiful used vehicle from this dealership I am stuck with a almost a 5K mechanic bill, half of a towing bill, almost $500.00 and no dealer support to say. What happened to my Diesel truck with 70K miles? A very high level explanation provided to me from a very understanding Chevy dealership was, the emissions particulate filter malfunction causing back pressure bursting the boost hose to the intake, at that point the truck stopped dead in its tracks with my three horse trailer and horse in tow. Emission not covered under factory warranty after stated mileage. I asked for support and splitting the cost and was denied. By the way my truck has 100K factory warranty still in place but coverage is limited. My experience with this dealership in the end is not good and if you buy a used vehicle from HE make sure you understand support will be minimal. I am now questioning the HE promise and the lifetime power train warranty that was one of the high points from the sales man, it almost feels like its just words. Now looking back they were only out to make a sale not to keep a customer. Remember buying a vehicle is much more that just how the sale goes in the beginning. When your miles from home and need your dealer, this one will leave you standing and on your own. More

Herb Easley has taken care of me and my family. Like family. Everyone is beyond nice and accommodating. They are my go to when I need a vehicle and service! family. Everyone is beyond nice and accommodating. They are my go to when I need a vehicle and service! More

26 Feb 2021 My experience at Herb Easley, I purchased in March of 2019 a new VW Jetta. Sales person Deshaun was an awesome sales person to deal with. After carefully reviewing the final sales contract there March of 2019 a new VW Jetta. Sales person Deshaun was an awesome sales person to deal with. After carefully reviewing the final sales contract there was a 400 dollar charge, after pressing the finance manager about this, it was to cover the advertised free life time oil changes. Furthermore, the finance manager was aggressive at pushing a second warranty which would run simultaneously with the new car warranty. I had the 400 dollar charge removed and did not purchase the unnecessary additional warranty. VW service department maintenance and customer service has not been consistent, it seems that friendly customer service ends once the vehicle has been purchased. Maintenance to date performed at Herb Easley has been three oil changes, tires balanced and rotated, two recalls and a diagnostic of the intermittent windshield wipers. First visit was great, second visit was disappointing, discovered that VW technician did not actually do some of the required service checks, oil spilled around engine oil servicing cap and engine, oil marks on door and steering wheel. Returned the next day because after inspection of the work performed discovered several missing under carriage panel screws, (screws required to hold in place plastic black panels that cover the bottom of the engine and need to be removed in order to have access to the oil drain) missing. Talked to Amber (940) 723-6631, VW service dept representative and assured me it would get taken care of. Third visit, oil change, tires balanced and rotated, and wiper intermittent sensor problems, after a $60 diagnostic charge, I was told that there was nothing wrong with the sensor. Undercarriage panel screws missing. Called Amber was told to return the vehicle, she would personally make sure the screws would be installed. I discovered that evening that undercarriage screws were still missing/not installed and the intermittent wipers still don't work. Called the dealership and requested to speak to the general manager who never returned my call. Respectfully; Frank B. More

Excelente customer Service will definitely do business with company again ,and will recommend to my friends and family. Very happy experience Thanks for the help with company again ,and will recommend to my friends and family. Very happy experience Thanks for the help More

I had an amazing experience here at Herb Easley. Everyone one was so professional, accommodating and helpful. Highly recommended this dealership. What an awesome experience I had. Thanks you one was so professional, accommodating and helpful. Highly recommended this dealership. What an awesome experience I had. Thanks you More

These guys are great. I hate buying cars and I really had a enjoyable experience. Thank you all so much! Thanks Amber and Rocky! They all stayed so late at work to get me my car. Yall are appreciated! a enjoyable experience. Thank you all so much! Thanks Amber and Rocky! They all stayed so late at work to get me my car. Yall are appreciated! More

Love this dude, he was approable and very kind. He was an amazing person to work with and helped a lot with my first car purchase. amazing person to work with and helped a lot with my first car purchase. More

Brenlan was extremely curious and most helpful throughout this process. I usually dread the car purchasing process but Brenlan and Morgan made it very pleasant. this process. I usually dread the car purchasing process but Brenlan and Morgan made it very pleasant. More

”I am a repeat customer due to the ease and support that ” I am a repeat customer due to the ease and support that Amber Harrison and Rocky always provide when buying a car. Top notch process, and a friendl ” I am a repeat customer due to the ease and support that Amber Harrison and Rocky always provide when buying a car. Top notch process, and a friendly "feel like family" attitude. No pressure sales and works hard for you during the whole car buying experience. Great team to do business with. More

BA is very informative and helpful. He was friendly and a pleasure to work with. I looked at several cars and he was knowledgeable about all of them. He asked lots of questions and put me the car that fit me pleasure to work with. I looked at several cars and he was knowledgeable about all of them. He asked lots of questions and put me the car that fit me and my lifestyle. More