Herb Connolly Chevrolet - Service Center

Good people here. JOHN CONCETTI WAS OUTSTANDING IN GETTING ME STARTED WITHOUT DELAY. HE WAS COURTEOUS AND PROFESSIONAL. WHILE WAITING IN THE LOUNGE I OBSERVED OTHER CON JOHN CONCETTI WAS OUTSTANDING IN GETTING ME STARTED WITHOUT DELAY. HE WAS COURTEOUS AND PROFESSIONAL. WHILE WAITING IN THE LOUNGE I OBSERVED OTHER CONNOLLY EMPLOYEES DEALING WITH OTHER CUSTOMERS. THEY WERE RESPECTFUL,COMPASSIONATE, AND HELPFUL. I WAS VERY MUCH IMPRESSED. GOOD PEOPLE HERE! More

Romel (Mel) Mullin is the Best Romel is the very best customer service rep that I have experienced. He went above and beyond, not only finding a loaner car for me, but having two t Romel is the very best customer service rep that I have experienced. He went above and beyond, not only finding a loaner car for me, but having two technicians try to replicate the grinding from the steering when we turn, and having one go out with my husband as well to understand what was happening. As Murphy's Law would have it, the car did not do it while at the dealership, although still has the problem for us intermittently. Next I will record the noise and bring it in that way to have more information to go on, as it still is an issue. The detailing job was fantastic. More

Superior Experience Whether coming in for a purchase or service Ialways feel heard and respected. I was using a cane this particular visit and Mel was extra patient and c Whether coming in for a purchase or service Ialways feel heard and respected. I was using a cane this particular visit and Mel was extra patient and considerate. More

Small service request accomodated within one day. Dealership able to meet a part replacement and installation request within less than 24 hours and wash car even though other customers had appointmen Dealership able to meet a part replacement and installation request within less than 24 hours and wash car even though other customers had appointments scheduled.. More

Another excellent customer service experience! Wednesday, March 21st, brought my 2010 Chevy Impala in for Lube, Oil & Filter Change Service @ 7:30 AM. John Concetti, our long term and trusted serv Wednesday, March 21st, brought my 2010 Chevy Impala in for Lube, Oil & Filter Change Service @ 7:30 AM. John Concetti, our long term and trusted service adviser as usual John quickly had the car ready by 8:33 AM with attention to details i.e. lubing the door hinges with white lube to reduce wear. I was on my way with the LOF. The Herb Connolly Chevrolet Dealership has a true family feeling. Over the years when I was on the road flying out Sunday night and returning Friday night John always help my wife care for our two cars in a way that made her safe and secure. John Concetti, our service adviser is the major reason for our dealership selection and continued patronage. John has been our service contact with at this dealership and has been were very helpful over the years. I always feel when I leave the dealership that the service was performed correctly and John paid personnel attention to every service detail. John is truly a credit to the Herb Connolly dealership. After the sale service is the key! More

Great service Timely and competent service. The dealer was engaged and thorough in their approach to the service. My wife was very happy and would recommend the de Timely and competent service. The dealer was engaged and thorough in their approach to the service. My wife was very happy and would recommend the dealership again. More

Fantastic Service I contacted the service department and was transferred to John Concetti I explained the symptoms I was experiencing from my 2012 Volt John at that poi I contacted the service department and was transferred to John Concetti I explained the symptoms I was experiencing from my 2012 Volt John at that point seemed to understand the problem and we made an appointment. I arrived on the day and was greeted with the utmost of respect from everyone.I asked for John and was directed to him he remembered the phone conversation and had the mechanic look at my car.John later called me back outside and told me about the problem and said that I should not drive it home. I asked for a loaner car he said he was not sure and asked for me to wait not even 5 minutes later John paged me and said the loaner is outside and ready for me to my surprise it was a 2017 Volt he said to use as long as necessary. I am so grateful for the treatment I have received and I have not left the service department yet. Here is the best part of my experience John contacted me practically everyday to keep me aware of the progress being done with my car I am very impressed thank you John you and the Dealership took care of me like I was a VIP and I appreciate it. The repair that was preformed on the car I want to thank the mechanic or mechanics involved in the timely response in the repair of the car the diagnosis preformed and knowing what failed the mechanics have been great as well the car runs just like the day I bought it. In my future needs I will be returning to have all of my repairs when needed. So thank you all again. More

Outstanding customer experience. I went in for a repair. Mel (the device rep) was supportive and communicated clearly with me. He was very transparent about the work that needed to be I went in for a repair. Mel (the device rep) was supportive and communicated clearly with me. He was very transparent about the work that needed to be done and what it would cost. He worked with me as I tried to get the manufacturer to cover it. Alas, to no avail, but throughout it all Mel was understanding of my frustration and disappointment while providing me the best support possible. If I need more service from a dealer I will definitely head back to work with Mel. More

Oil Change and 30,000 mile Check-up I bought my car in to be serviced and it is so nice to be able to drive into a warm building, set up what is being done to your car and how long it wi I bought my car in to be serviced and it is so nice to be able to drive into a warm building, set up what is being done to your car and how long it will take and then go to a comfortable seating area to wait. For all that needed to be done it was done well and in a timely manner. More

Oil change It waa a good experience the team was friendly however my vehicle wasnt vacuumed and the math was wrong one my mileage sticker. Every time I've gone It waa a good experience the team was friendly however my vehicle wasnt vacuumed and the math was wrong one my mileage sticker. Every time I've gone I've had to remind them to vacuum. More