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Herb Connolly Chevrolet - Service Center

Framingham, MA

4.0
342 Reviews
Call Service Center (508) 820-1221

342 Reviews of Herb Connolly Chevrolet - Service Center

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July 03, 2023

Sometimes slow to respond to telephone-calls -- though not on this occasion. Otherwise good, courteous, professional, pleasant staff. Joie More

by nigelrees
Recommend Dealer
Yes
Employees Worked With
Joie
Report | Print
Jul 17, 2023 -

Herb Connolly Chevrolet responded

Sorry about the snails pace on the phone calls. We are working on that internally and hopefully have some great tools coming to our service advisors that will help them respond faster and give our customers a better experience! Thank you for sharing!

June 29, 2023

Shout out to Zach Kotsiras - great customer service! Professional, polite, and great communication about the status of the car. My was returned to me washed too. 👍 More

by debmercuri
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Zachary Kotsiras
Report | Print
Jul 19, 2023 -

Herb Connolly Chevrolet responded

Glad to hear that Zach did a great job keeping you informed on your car repairs. Thank you for your business!

June 29, 2023

Always helpful when needed especially when we are in a bind. Jay Martin is amazing More

by ann_mackay
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jay Martin
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Jul 17, 2023 -

Herb Connolly Chevrolet responded

So glad to hear Jay helped you out. We are lucky to have him here!

June 29, 2023

Christopher was great. The process to perform the the recall went as planned and it was on time. More

by adrienegingrich
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Christopher Cato
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Jul 19, 2023 -

Herb Connolly Chevrolet responded

Thanks for the review, Chris does a great job for us! Thank you.

June 28, 2023

Always great service at the service desk. My SUV, always maintained well, washed and vacuumed. They keep me informed of all issues, cost, and finishing time. The free shuttle service takes me More

by malghool
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
June 28, 2023

Wish they could do a courtesy car wash and also I didn't see any protective sheet over the car mat during the service. The invoice says tire rotation along with oil change, but that is not true. Since it is More

by kishore.pothuri
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joie
Report | Print
June 27, 2023

The first service visit for my new 2023 Silverado 2500 HD was a pleasant experience. More

by MarkyMoto
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
The Service Dept.
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June 27, 2023

Had a miscommunication about the billing for a diagnostic test on my 2016 Colorado. In true Herb Connolly style, the service manager listened to my concerns, apologized, and resolved the issue professionally More

by anniecohen106
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Advisor Zach Kotsiras, Service Manager
Report | Print
June 27, 2023

Great experience. Got an appointment relatively quickly. Offered drop of and pick up to work. Very friendly staff More

by abekthomas
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Joie
Report | Print
June 26, 2023

The team at herb Connelly is great as always keep up the good work. Thanks More

by kylergsd1
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Chris
Report | Print
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