Herb Connolly Chevrolet - Service Center

Great People are great. They were very quick and courteous. They are always very helpful. They made sure all of our needs were met. Took care of everything. People are great. They were very quick and courteous. They are always very helpful. They made sure all of our needs were met. Took care of everything. More

Service and Purchase Absolutely the best customer service I have ever experienced! My service Manager Joe C is the BEST, he placed me with Jon is sales and I was able to Absolutely the best customer service I have ever experienced! My service Manager Joe C is the BEST, he placed me with Jon is sales and I was able to use their More

Service Excellence and Customer Appreciation We have been taking our cars to be serviced at Herb Connolly for several years. We started going there b/c we our service manager, who had previously We have been taking our cars to be serviced at Herb Connolly for several years. We started going there b/c we our service manager, who had previously worked at another dealer. Every time I have gone in I have been greeted warmly by the entire staff and I know that if Joe isn't available, I know I'll be taken care of with the same attention to detail he would give us. By the way though, we are huge fans of Joe Carmichael. This past weekend we were invited to attend a customer appreciation tailgate and Revolution soccer game. One comment I heard over and over from friends when we told them where we were going was that their dealer didn't do anything like that. One friend even said we must get a lot of work done, in fact we don't have anything crazy done at all -- oil changes, tune-ups, thankfully nothing huge. I highly recommend HC for service. More

WORTH THE READ IF YOURE NOT A"PICK UP DROP OFF SITUATION" Ok so I don't know it this was just me, just because I was a young girl, because I don't know much about cars, or because I was going in to have thi Ok so I don't know it this was just me, just because I was a young girl, because I don't know much about cars, or because I was going in to have things fixed that weren't making them any profit, Or simply they were just really busy. I hope none of those, but I have NEVER had customer experience so horrible, not just car dealerships, just anywhere, I have never posted a review, or complained about anything before, But this is my experience and it was very real, and very rude, and I could not hold my tongue like I usually do. I got a phone call from GM because I had received my letter in the mail about the recalls on my car. I spoke to a man who informed me he would call Herb Connolly And explain to them that I chose them to repair my recalls, that they can help me get a rental car of no charge, and that I have a power trained warranty on the engine and transmission, (The light was on) and that they can have a look at those, again free of charge. This all sounded great! Until I spoke to Mr. Justin Brown. At first it all sounded great. He said he ordered the parts and they should be there within the next few weeks. I then said ok, GM told me I was able to have the dealership set me up with a rental car. He told me that "We don't do rental cars, and yours doesn't need one because to fix these recalls it only takes a couple hours." Well that made no sense to me, because now I am going to spend extra time driving a dangerous car? and GM told me otherwise? Well I later found out at another dealership that they were supposed to call a rental place for me and set it all up through their dealership(this also according to GM) but all this time I just thought that I couldn't get a rental. So borrowing others cars, and relying on others for rides was a hassle, but less than dealing with this place. I said, alright, no issue (Again, didn't want to be a bad customer) however my check engine light is on and GM informed me I have a power trained warranty to have them looked at, again free of charge. His response? "Heh, well I don't know who at GM told you that, but they are wrong. and if we did inspect it, it would cost you over $100" ...Well I could have done without the chuckle, but the statement itself made me realize I made the wrong dealership decision. So I was then told I would get a call when the parts were in. The time couldn't even be taken to double check about what I had told him? Why had he been acting like he didn't even speak with GM? Too busy? Not important? or just easier to get my car in and out, do the least amount of customer service possible, and then its over. So then I CALLED GM again to make sure I wasn't crazy, and turns out nothing they told me had changed. and when I asked if they had told Herb Connolly, they said yes. I was just so upset at the way I was spoken too and treated at this point, I asked GM if I could switch places, but the parts were on their way, so I couldn't. So a few days later I get a call from Justin, asking if I had gotten a rental. I said no because you had told me you don't do that, so I assumed I couldn't get one. I explained to him first phone call that I had never had this happen and need to know specific things I need to so, and what they do. So THEN he decides to tell me that I can go get a rental and have them bill GM or their dealership, something like that. Honestly I was just done. I didn't even care and said, "Well parts will be here soon enough, ill just deal, but please look into that warranty, because my light is on still for the engine, and GM twice assured me I was correct." He said ok. So about a month after I called I finally get a call saying parts are in, Call back to set up an appointment. Well I had medical issues for about a week was unable to get in touch with them. so then after the last voicemail from Justin stating" we have tried to reach you a million times." (very professional) I called and explained and set up an appointment to have my car finally serviced. When I dropped it off and got to meet Justin, I don't even think he had time to shake my hand. he got my paperwork, handed it to a nice young man and told me " This man will take car of you,Have a nice day." I then asked this nice young man if he can check out my engine and transmission while they were fixing the recalls, and he said, sure, no problem. The next day when I picked up my car, the ONLY thing that had been done were the fixed recalls. After Being told I was wrong, After Being Talked down too, After asking 3 different times to have something looked at that wasn't, After everything, I was just so disgusted, I went to another dealership, closer to my house in fact. They told me I wasn't the first person to have these issues with Herb Connolly, and that they would inspect my car, and bill GM (the way it should have been.) and then also let me know what was covered and what wasn't (Again, the way it should have been) I Still Cant Believe This Dealership. Never again will I go here, or tell others too. Which stinks because a lot of friends I know are looking for cars right about now. More

Service Work As always the service department was very accommodating and efficient. The work performed was completed on time and with no inconvenience to my schedu As always the service department was very accommodating and efficient. The work performed was completed on time and with no inconvenience to my schedule. As always appreciate the service. More

First Visit --Wonderful Experience On my first visit to Herb Connolly I was greeted by a very friendly and knowledgeable service technician, John Concetti, that had everything prepared On my first visit to Herb Connolly I was greeted by a very friendly and knowledgeable service technician, John Concetti, that had everything prepared for my appointment. Some recall work was done on my Saturn as well as an oil and filter change and a complete vehicle inspection. When the work was completed, I was contacted via my cell phone. When I picked up the Saturn all the work was completed as promised, the car was washed. and the total charged was $0. I guess they give you a free oil and filter change on your first visit. How can you beat that ?? More

Chevy Van Service I have a 2007 RoadTrek motor home on a Chevy 2500 platform. Since we drive it back and forth across the country in the summer and around Florida in t I have a 2007 RoadTrek motor home on a Chevy 2500 platform. Since we drive it back and forth across the country in the summer and around Florida in the winter, I want it to be serviced by competent, reliable people who know the vehicle. At Herb Connolly I always feel welcome and am confident that I leave my van in good hands. I always say, "If you find something that needs fixing, fix it." That's an open invitation for serous mischief, but I'm comfortable that nothing not needed will be done. It's good to be recognized and trade where I have the feeling that somebody cares. More

I have a 2013 Chevy Equinox that needed some bodywork to correct a roof issue that was noticed during the purchase of the vehicle. To be honest, the initial experience of getting my car fix was not grea correct a roof issue that was noticed during the purchase of the vehicle. To be honest, the initial experience of getting my car fix was not great but with Andrew’s help, it turned out to be very good after all. After dropping my car and picking up a loaner one, some type of communication breakdown took place. We waited about 3 days to call the service department. When we did so, nobody could tell us where our car was, what was the status on it and when we could get it back. We even call the body shop directly who initially could not even find our car. We were leaving voicemail to the person that was working with us but no one was calling us back. It became very frustrating not knowing what was the status on the repair and not getting any one to help us. Every time we were getting a live person on the phone, they were blaming the other department. After 9 very frustrating days, I ended calling again and this time, Andrew pick up the phone. He took time to listen to our issue and never tried to push the blame to someone else or come up with an excuse. He took the lead on it and told us he will investigate it and get back to us within the hour. Within 30 min, he called us back, told us where the car was, when we should expect it and offer to call us again as soon as it was ready. When I received the call from Andrew the next day that my car was ready, I went to pick it up in the afternoon. He was still there so I introduce myself to him. He was very nice and professional. He took care of picking up our car and brought it in the front of the dealership. The car repair was done correctly and to our surprise, he had the car fully detailed and filled the gas tank. The car was cleaner than when we bought it. A situation that was very frustrating for the customer with many communications shortfall turned out to be a good experience after all thanks to Andrew that took the time to listen to our issue, took the lead to get it resolved and throughout the ordeal, showed a high level of customer care, professionalism and empathy. Great job Andrew !!! Thank you More

Brought car in for warranty service. Transmission Brought car in for warranty service. Transmission gears malfunctioned. Joe was patient with my many calls and questions. They even Brought car in for warranty service. Transmission gears malfunctioned. Joe was patient with my many calls and questions. They even have me a vehicle to use while mine was being worked on. Couldnt be happier More