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Herb Connolly Chevrolet - Service Center

Framingham, MA

4.0
342 Reviews

342 Reviews of Herb Connolly Chevrolet - Service Center

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October 04, 2024

Excellent customer service experience! Sept 20 called to schedule a State Inspection. Sarah in a friendly and professional way not only informed me no appointment was need but also sugges More

by Joe Kasabula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joie Mullen, service adviser, Jay Martin, service manager
Oct 12, 2024 -

Herb Connolly Chevrolet responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Herb Connolly Chevrolet! Please don't hesitate to reach out to us if there's anything more we can do!

July 22, 2024

Excellent customer service experience! Monday July 15th scheduled lube, oil & filter. Thanks to ease of calling in to a friendly person, scheduling a LOF is simple and easy. Greeted by Jo More

by Joe Kasabula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joie Mullen, service adviser, Jay Martin, service manager
Jul 24, 2024 -

Herb Connolly Chevrolet responded

Thank you for taking the time to leave a review for us at Herb Connolly Chevrolet. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 29, 2024

poor quality, Not recommended , always have problems with this people, I git 3 news trucks on this dealership, but they don’t care about loyalty customers., all the time my truck stays more then expected, an More

by cesarlandscape
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Josh Weikel
Apr 30, 2024 -

Herb Connolly Chevrolet responded

It is disappointing for us to hear that your experience was anything less than great. Please reach out to us at (508) 820-1221 when you can so we can address this situation directly. Thank you and have a great day.

Apr 30, 2024 -

cesarlandscape responded

Yes sure, im still very disappointed, you can call me anytime to discuss about that, my truck still have the exactly same problem, and isn’t fixed yet.

April 27, 2024

I recently got a sticker for my 2500 HD chevy purchased at your dealership.to date my 2016 chevy has beenserviced by you and to my satisfaction. More

by rpd1114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sven
May 01, 2024 -

Herb Connolly Chevrolet responded

Your satisfaction is important to us, so we want to sincerely thank you for choosing Herb Connolly Chevrolet and we hope to see you again soon!

April 23, 2024

Aeryn was excellent on every level. Made my visit as effortless as possible. I hope management and ownership know how much of an asset she is to the dealership. Fantastic customer servi More

by tomcaswell6789
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Aeryn
Apr 25, 2024 -

Herb Connolly Chevrolet responded

We're happy you found our staff to be so supportive during your experience here at Herb Connolly Chevrolet. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 14, 2024

Excellent customer service experience! Mon April 8th my check engine light came on. Immediately drove my 2010 Impala to Herb Connolly Chevrolet diagnose the problem. Joie Mullen, our trus More

by Joe Kasabula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joie Mullen, service adviser, Jay Martin, service manager
Apr 15, 2024 -

Herb Connolly Chevrolet responded

Joe, it's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. We hope you have a great day!

April 05, 2024

Disappointing I had a simple repair. Replacing 2 headlight bulbs now it is turning into a multi-day event. I got the car back and last night while driving I have one headlight going stra More

by markt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lou Bove
Apr 07, 2024 -

Herb Connolly Chevrolet responded

We're disappointed to hear of the negative experience you had at our location. Please reach out to us at (508) 820-1221 when you can so we can address this situation directly. Thank you and have a great day.

March 20, 2024

Service is great, free coffee, people are friendly, fully enjoyed looking at cars and trucks for sale. More

by 2019 spark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matheus Vieira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Herb Connolly Chevrolet responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

November 17, 2023

Easy to get an appointment at on date and time desired. Friendly, knowledgeable Service Manager, Jay Martin, and Service Consultant, Aeryn Kiewicz. More

by C8VetteJeff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Martin, Aeryn Kiewicz
Dec 13, 2023 -

Herb Connolly Chevrolet responded

We want all our clients to have a comfortable and stress-free experience with us! Thank you again for choosing Herb Connolly Chevrolet and we hope to see you again.

September 11, 2023

Trying to get a person to talk to about service. Keep getting voice mail, then not getting call back. Tried to speak with service manager same results. The service number said they were closed up un More

by rtamalavitch1
Service Communication
Recommend Dealer
No
Employees Worked With
Jason service manager
Sep 11, 2023 -

rtamalavitch1 responded

No response from dealers service dept

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