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Herb Connolly Chevrolet
Framingham, MA
1,410 Reviews
Herb Connolly Automotive Group has been serving the greater Boston area for over 90 years! As one of America's oldest, continuously family owned automobile dealerships in the country, we are proud to be a customer recommended establishment that always exceeds expectations to provide a fantastic car buying experience. For more information on the history of our store click here!
Our extensive inventory in our three locations, Acura, Hyundai, and Chevrolet, make the best brands and vehicles available no matter what type of vehicle you are seeking. Our friendly staff members are approachable, knowledgeable, and enthusiastic, and make it their job to ensure that car shopping with us is pleasant and enjoyable.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
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Showing 1,410 reviews
June 02, 2023
Very Professional , Very Flexible, Very Helpful, Not overbearing like some dealerships. Tech Set up was thorough and very helpful. overbearing like some dealerships. Tech Set up was thorough and very helpful. More
by newmcguy
June 01, 2023
Very easy buying process and my Trailblazer options were explained very well. Kendall Ramos walked me through it all. Great dealership!!! explained very well. Kendall Ramos walked me through it all. Great dealership!!! More
by b_parisse1
Employees Worked With
Lou Bove, Carter Hastings, Jensa Ramos
March 23, 2023
Another excellent customer service experience! Wednesday, March15th called to schedule a lube oil and filter with Joie Mullen, our trusted service adviser and her team. Service was quickly schedu Wednesday, March15th called to schedule a lube oil and filter with Joie Mullen, our trusted service adviser and her team. Service was quickly scheduled for the next day Thursday March 16th at my convenience. Pulling in Jay Martin the Service Manager greeted me with a warm and friendly smile. Pau Santoro, our sales Consultant, greeted me bringing back our happy sales memory! Joie not only had car washed and windows cleaned but also white lubed the door hinges. Over the years when I was on the road flying out Sunday night and returning Friday night Herb Connolly Chevrolet always help my wife care for our two cars in a way that made her safe and secure. Trusted service advisors, e.g. Joie Mullen, is the major reason for our dealership selection and continued patronage. Joie is our current service contact with at this dealership and has been extremely helpful. Always feel when I leave the dealership that the service was performed correctly and Service Advisors, e.g. Joie Mullen pay personnel attention to every service detail. Joie is truly a credit to the Herb Connolly dealership. After the sale service is the key! More
by Joe Kasabula
Employees Worked With
Other Employees :
Joie Mullen, service adviser, Jay Martin, service manager
January 03, 2023
My brother Had a second meeting scheduled to buy the Chevy Bolt showed up for the meeting was told to wait 1.5 hours and then told the car had been sold that morning talk about treating people poorly Chevy Bolt showed up for the meeting was told to wait 1.5 hours and then told the car had been sold that morning talk about treating people poorly I’m spreading the word on how horrible this place treats people More
by JD
Employees Worked With
Unknown but given the interaction does it matter
December 15, 2022
Falsely advertised virtual appointments, wouldn’t answer any questions..just kept emailing and texting..”when can you come in?”. Even when I specifically asked, they avoided until finally they said they di any questions..just kept emailing and texting..”when can you come in?”. Even when I specifically asked, they avoided until finally they said they didn’t offer it.. only said “we don’t know why it is listed like that on a 3rd party site”well, because you entered it that way. Not honest! More
by Potential buyer
Employees Worked With
Sadie Moran
November 28, 2022
I called because my brakes went out and I almost hit a wall! I called to get someone to fix it at herb Connley chevy and they told me appointment was a month away and to bring it in. I let them know I alm wall! I called to get someone to fix it at herb Connley chevy and they told me appointment was a month away and to bring it in. I let them know I almost hit a wall and it is a Chevy recall I will not drive a vehicle that has unsafe brakes. They would not change appointment or give me a rental! for a brake issiue where I almost hit something. I asked them to put in writing and send me a statement saying that if the brakes failed and I caused bodily injury or property damage that they are responsible. They would not but expect me to drive a 64000 truck for a month without breaks at the holiday time. They told me to drive it in. I said again put in writing that it is ok that if I drive it and hit someone or drive through the showroom window, I am not responsible. they would not I told them they sent me the recall and they need to pick it up. They refused. I at this point hung up because they are clearly to stupid to understand what NO BRAKES means. Do not go to THIS DEALER THEY JUST DONT CARE about people's safety .. ZERO STARS they made me put in one star but ZERO More
by Kevin
Employees Worked With
service Dept
November 17, 2022
Do not buy a car or truck here. They will tell you that you must pay a market adjustment fee for thousands more than the MSRP. Do your homework as there are other local Chevy dealer They will tell you that you must pay a market adjustment fee for thousands more than the MSRP. Do your homework as there are other local Chevy dealers that don't charge this fee. More
by Steve
Employees Worked With
Josh
September 20, 2022
Matheus was a helpful sales rep. Was responsive and accommodating but also gave me space if I needed time to think about the purchase for a while. I ultimately made the purchase with Was responsive and accommodating but also gave me space if I needed time to think about the purchase for a while. I ultimately made the purchase with him and all went well More
by Jmoney
Employees Worked With
Matheus Vieira
