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Herb Connolly Chevrolet
Framingham, MA
1,409 Reviews
Herb Connolly Automotive Group has been serving the greater Boston area for over 90 years! As one of America's oldest, continuously family owned automobile dealerships in the country, we are proud to be a customer recommended establishment that always exceeds expectations to provide a fantastic car buying experience. For more information on the history of our store click here!
Our extensive inventory in our three locations, Acura, Hyundai, and Chevrolet, make the best brands and vehicles available no matter what type of vehicle you are seeking. Our friendly staff members are approachable, knowledgeable, and enthusiastic, and make it their job to ensure that car shopping with us is pleasant and enjoyable.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
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Showing 1,409 reviews
July 11, 2023
I wrote in with an offer. I got an immediate robo- reply and I think the next day what felt like another. Neither addressed my offer. Then I got what might have been a perso I got an immediate robo- reply and I think the next day what felt like another. Neither addressed my offer. Then I got what might have been a person emailing me, but again, no acknowledgment of what is actually offered. By the time a 4th email came in it felt like a person - still nothing about my offer. I replied asking if they received my offer and if they had no reply then they could otherwise just stop emailing. No response. More
by RSC
Employees Worked With
Carter Hastings
July 08, 2023
Paul (the salesman) was good to work with, but I was disappointed by several things. About 2 weeks after I bought the car (3 years old, ~30K miles) I called about a potential tire issue (I had been putt disappointed by several things. About 2 weeks after I bought the car (3 years old, ~30K miles) I called about a potential tire issue (I had been putting air into the tire 2x/day). Their first response was to blame a nail (OK, maybe reasonable), but they did not offer to look at it, instead just told me to go anywhere. So I did - turned out that they sold me a car with a cracked rim, and a chunk out of the tire! I took it to them and they agreed to fix the rim - by welding it. I was a bit concerned about this approach, but what could I do; I hope it holds. But, it did not end there. They were 'done' with it 4 days later - went to pick it up - they had not replaced the tire! I complained; they agreed to replace the tire. It took them almost 2 weeks to replace the tire! To be honest with you, I think that they completely forgot about my car (it had pine needles all over it when I picked it up...). Not impressed with their attention to detail (selling a used car with a cracked rim! really!) and customer service, but I love the car! (Hope the weld holds.) More
by Chris
Verified CustomerEmployees Worked With
July 06, 2023
Great response time and always very polite and pleasant. Picked up phone calls very quickly, or called back soon after, and was always ready to help. There was a hiccup with the GM credit card points we wer Picked up phone calls very quickly, or called back soon after, and was always ready to help. There was a hiccup with the GM credit card points we were using to buy the car--this could have been handled more smoothly, but things were resolved in the end. Thanks to everyone at the dealership! More
by gmejiamick
Employees Worked With
July 04, 2023
John Dunn and the team were fantastic. They explained everything in detail and kept me up to date on the sales process. This was a used vehicle purchase and they were very accommodating in They explained everything in detail and kept me up to date on the sales process. This was a used vehicle purchase and they were very accommodating in allowing me to have the vehicle looked at by my own mechanic. I would definitely look at buying another vehicle from them in the future. More
by matthewasavage
Employees Worked With
June 29, 2023
Shout out to Zach Kotsiras - great customer service! Professional, polite, and great communication about the status of the car. My was returned to me washed too. 👍 Professional, polite, and great communication about the status of the car. My was returned to me washed too. 👍 More
by debmercuri
Employees Worked With
Zachary Kotsiras
June 29, 2023
Excellent people to work with in the Sales department. They made the deal work. Eould highly recommend. They made the deal work. Eould highly recommend. More
by HG
