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Herb Connolly Chevrolet
Framingham, MA
1,409 Reviews
Herb Connolly Automotive Group has been serving the greater Boston area for over 90 years! As one of America's oldest, continuously family owned automobile dealerships in the country, we are proud to be a customer recommended establishment that always exceeds expectations to provide a fantastic car buying experience. For more information on the history of our store click here!
Our extensive inventory in our three locations, Acura, Hyundai, and Chevrolet, make the best brands and vehicles available no matter what type of vehicle you are seeking. Our friendly staff members are approachable, knowledgeable, and enthusiastic, and make it their job to ensure that car shopping with us is pleasant and enjoyable.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
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Showing 1,409 reviews
January 29, 2018
Would Not Address Special Service Coverage from GM I brought my 2009 Traverse for transmission issues and was told I needed a new transmission. When I asked that my car be assessed for GM's special ser I brought my 2009 Traverse for transmission issues and was told I needed a new transmission. When I asked that my car be assessed for GM's special service coverage bulletin #14404, a well documented issue with broken wave plates affecting gears & transmission, I was told it was not my issue despite the fact service did not inspect my wave plate and my service advisor claimed my reverse gear was not impacted . When I pressed the issue, I was told I would have to pay for 8+ hrs of labor to assess for the wave plate and my service advisor Justin S. said the special coverage didn't apply to my car any way while also stating how difficult it was for dealerships to get reimbursed by GM for special coverages. Given that I no longer had any trust that service would address, I decided to collect my car and go elsewhere. When I arrived to pick it up, Justin drove my car to front of shop and couldn't get my car to go into reverse after 4-5 attempts. I alerted him that it did, in fact, appear I had an issue with reverse gear, to which his response was, "well, you need a new transmission". Long story short, I had my transmission broken down at an independent shop for $150 (not 8 hrs of labor!!!) and my wave plate was broken in 3 places. New transmission installed. Now Chevrolet doesn't want to honor their special coverage b/c I did not have service at the dealership. DO THE RIGHT THING HERB CONNOLLY and rectify this with Chevrolet by taking ownership for your service department not properly handling. More
by AudreyR
Employees Worked With
Justin Senechal
January 29, 2018
Leasing my first car I went to Herb Connolly to purchase a reliable car coming out of college. This was my first car purchase, so I wasn't exactly sure what direction I sh I went to Herb Connolly to purchase a reliable car coming out of college. This was my first car purchase, so I wasn't exactly sure what direction I should go in. Paul Santoro helped me find a small SUV with all the features I wanted at a price I could afford. It was overall a quick, easy, and great experience. More
by Dee91
Employees Worked With
January 27, 2018
Purchase of second vechile I returned to Herb Connolly based on a previous positive experience. Once again I worked with Paul Santoro as he delivers on his promises. For each I returned to Herb Connolly based on a previous positive experience. Once again I worked with Paul Santoro as he delivers on his promises. For each purchase Paul is knowledgeable, prepared and straight forward in his low pressure sales approached compared to other sales people at other dealerships. More
by joeaverage
Employees Worked With
January 17, 2018
A great buying experience This is the fourth vehicle I have bought form Herb Connolly and Lou Bove is my choice for a sales associate. The dealership is modern and conveniently This is the fourth vehicle I have bought form Herb Connolly and Lou Bove is my choice for a sales associate. The dealership is modern and conveniently located in Framingham. They have a large inventory to choose from and offer excellent discounts and high trade value. Lou is extremely knowledgeable about the product and has helped me decide which options fit my vehicle needs. Lou is a true professional making the buying process efficient and he is exceptional with test drive and vehicle delivery explaining the features of the vehicles and helping you set up your personal vehicle settings during delivery. I also use and trust the service department for great service, fair pricing on maintenance and repair work. More
by DanGMC
Employees Worked With
Lou Bove
January 15, 2018
Easy sale I moved to Mass and needed to sell my 2WD truck. Carter at Herb Connolly beat two other dealers on price, and was a nice guy as well. Pleasant and qu I moved to Mass and needed to sell my 2WD truck. Carter at Herb Connolly beat two other dealers on price, and was a nice guy as well. Pleasant and quick transaction, would recommend Carter and Herb Connolly. More
by Bill
Employees Worked With
Carter Hastings
January 14, 2018
A great experience ! From start to finish every employee was there to help me out. The service department was helpfull with the option I had, and the services the rest of From start to finish every employee was there to help me out. The service department was helpfull with the option I had, and the services the rest of team could help with. More
by Sammy3315
Employees Worked With
ROMEL " MEL" MULLIN, Lou Bove
January 13, 2018
New Truck Purchase As always at Herb Connolly Chevrolet, low pressure sales, best deal, best service. John Gould has always treated me fairly, and has gotten me the best As always at Herb Connolly Chevrolet, low pressure sales, best deal, best service. John Gould has always treated me fairly, and has gotten me the best price on vehicles. A pleasure to work with More
by John K
Employees Worked With
Andrew Christopherson, John Gould
January 12, 2018
Sold my car I was looking to sell my car and did a KBB instant cash offer. When I walked into Herb Connolly I was professionally greeted for my VIP appointment by I was looking to sell my car and did a KBB instant cash offer. When I walked into Herb Connolly I was professionally greeted for my VIP appointment by and introduced to Carter. I was automatically at ease by his calm and professional demeanor. He appraised my car for a very fair value. After explaining all the details I felt very confident that I was in good hands. He called for my payoff and even helped me clean out my belongings. I noticed that he really cares about the customer. After promptly cutting a check back to me for the difference he was able to have a very nice man Ray drive me home. I would recommend Carter and the rest of Herb Connolly Chevrolet to everyone that wants to sell there car. More
by JoeDwaterman
Employees Worked With
Ray, Carter Hastings
January 11, 2018
7500 mile service This is the second vehicle I purchased from Herb Connolly(2017 Chevy Malibu) My 1st was a 2010 Chevy Equinox both were purchased new. I have faithfull This is the second vehicle I purchased from Herb Connolly(2017 Chevy Malibu) My 1st was a 2010 Chevy Equinox both were purchased new. I have faithfully had my Vehicles serviced at Herb Connolly. They have a vast knowledge of my vehicles and answer all my questions. More
by Buddy
Employees Worked With
Lance Thighpen, Jay Martin, Justin Brown.
January 09, 2018
The purchase of my new Tahoe was a great experience. I stopped by to see the new RST Tahoe at the dealership. I had no intentions of buying a new vehicle. But after a test drive and talking to John I kne I stopped by to see the new RST Tahoe at the dealership. I had no intentions of buying a new vehicle. But after a test drive and talking to John I knew I had to have the new Tahoe. John helped me 3 years ago with my other Tahoe and I knew he would treat my fairly. The sales manager work with me and gave me a fair offer for my trade and the rest is history. John kept in touch with the whole process. He introduced me to the financial manager who made the transaction super easy. John called me and let me know the truck was ready for pickup the next day. John took his time to go over the new truck. He showed me the new features this truck had compared to my old one. I am extremely happy with my purchase and the professionalism of everyone at the dealership. More
by skeee1
Employees Worked With
Rodrigo Roa, John Goslow
