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Herb Connolly Chevrolet
Framingham, MA
1,410 Reviews
Herb Connolly Automotive Group has been serving the greater Boston area for over 90 years! As one of America's oldest, continuously family owned automobile dealerships in the country, we are proud to be a customer recommended establishment that always exceeds expectations to provide a fantastic car buying experience. For more information on the history of our store click here!
Our extensive inventory in our three locations, Acura, Hyundai, and Chevrolet, make the best brands and vehicles available no matter what type of vehicle you are seeking. Our friendly staff members are approachable, knowledgeable, and enthusiastic, and make it their job to ensure that car shopping with us is pleasant and enjoyable.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Service
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
Parts
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:30 PM
Sunday Closed
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Showing 1,410 reviews
October 30, 2023
My experience with Herb Connolly was mixed, to put it mildly. I purchased a 2020 Chevy Bolt from Herb Connolly. My initial experience was excellent. I used the "text us" form on their website. The fo mildly. I purchased a 2020 Chevy Bolt from Herb Connolly. My initial experience was excellent. I used the "text us" form on their website. The folks I dealt with there, Glen M and Zayan R, were helpful and quick to respond. As the dealership is around half an hour from my house, I was hesitant to drive out there until I could verify that the vehicle was available (I'd had a bad experience with another dealership where I'd driven out and that wasn't the case). Someone from the sales department verified it quickly, and I scheduled an appointment. This was on a Monday. My salesman was Peter Franklin. He was very friendly, and knowledgeable about the product and the various government rebates. Most importantly, he never made me feel pressured to buy. All of my experience with him has been excellent. I decided to make the purchase, and put down a deposit. We scheduled a time on Saturday morning for me to take delivery. This is where my experience went from excellent to awful. After my wife dropped me off at the dealership on Saturday, I was told that the title for the vehicle was not on site, and that I would not be able to take delivery that day. I understand that mistakes happen, but it's frankly inexcusable that I wasn't told until I arrived at the dealership that the title was still in transit. The fact that no one noticed the title was missing between Monday and Saturday really makes the finance team look incompetent, and doesn't inspire confidence. That seems like a pretty basic step. I was also not completely happy with how the situation was handled. While everyone was polite and apologetic, and arrangements were made to get me back home so my wife wouldn't have to come back, I feel that some compensation should have been made without me asking for it. A courtesy car to use in the interim, for example, since I was told that the title was expected early the next week. I sent an email to the dealership on Sunday, and got a call from the sales manager early on Monday (one week after I'd looked at the car). He offered some compensation for the inconvenience. I appreciated that, and waited for the notification that the title was at the dealership. When I didn't hear from the dealership by Thursday, I called them on my lunch break. They called be back within five minutes or so, and let me know the title was there. However, I had to wait until the following Monday before I could take delivery because they didn't have any finance people available before then. Considering how I was inconvenienced when I went to take delivery the first time, it seems to me they should have asked what was convenient for me, and then made that work. It's a shame, and very disappointing that an otherwise excellent customer experience has been spoiled by easily avoidable mistakes, and a lackluster response. While I wouldn't tell people to avoid this dealership, I really can't recommend them either. More
by Browncoat
October 25, 2023
I had an amazing experience buying my new Trax! Everything went quickly and smoothly! Would definitely recommend! Everything went quickly and smoothly! Would definitely recommend! More
by ADH
October 25, 2023
I thought Carter was great. Easy to deal with, honest and straightforward. True to his word. Lucas was very helpful, super polite, offered me beverages every time, explained Easy to deal with, honest and straightforward. True to his word. Lucas was very helpful, super polite, offered me beverages every time, explained everything. Jensa was very knowledgeable and showed me every feature of the truck. Put me in touch with OnStar and set everything up with them. Even made sure the air in my tires were correct. More
by knacar1
Employees Worked With
Lucas Satler, Carter Hastings, Jensa Ramos
September 20, 2023
Peter was very professional and answered all of our questions. We will definitely recommend him to all of our friends and family when looking for a new Chevy. We could not be happier with our buying questions. We will definitely recommend him to all of our friends and family when looking for a new Chevy. We could not be happier with our buying experience at Herb Connolly More
by etonkonogy
Employees Worked With
September 11, 2023
Trying to get a person to talk to about service. Keep getting voice mail, then not getting call back. Tried to speak with service manager same results. The service number said they were closed up un Keep getting voice mail, then not getting call back. Tried to speak with service manager same results. The service number said they were closed up until 9:30 then voice mail. Not a good way to service customers. Maybe I should try to find a better dealership as I am looking to buy a new SUV for my wife More
by rtamalavitch1
Employees Worked With
Jason service manager
August 17, 2023
I have brought my truck to this dealership 3 times for repairs for the same thing. I dropped it off on a Monday afternoon without an appointment hoping they would look at it because they hadn't fixed it c repairs for the same thing. I dropped it off on a Monday afternoon without an appointment hoping they would look at it because they hadn't fixed it correctly the first 2 times. It is now Thursday and they haven't even looked at it i now have to cancel my vacation because i have no vehicle. It seems to me you don't matter to them as a customer even if they can't fix your vehicle after 2 times it was in for repairs for the same thing and it still hasn't been fixed yet. More
by shipman
Employees Worked With
August 11, 2023
This is NOT a 5 star review. It is really ONE star. I posted a one star and the MANAGER HAD THE SALESMAN CALL ME to request I change it. Told the salesman even though I stated It is really ONE star. I posted a one star and the MANAGER HAD THE SALESMAN CALL ME to request I change it. Told the salesman even though I stated the salesman (Lucas) was excellent, they were going to hold the one star review against him!!!! Salesman, Lucas Satler was EXCELLENT. My problem is with an HCC "policy". That tells you what kind of people you're dealing with here. Not his fault, but they will hold it against him if he doesn't get me to put in a better review. He will lose my repeat sale because of THEM. No fault of his own. We need another vehicle within the next year and would definitely go back to him if he were at another dealership. I will NOT use HCC again. I was PENALIZED for walking in and purchasing a vehicle with cash. I guess I am not a customer HCC wants. Was told I had to pay an extra $1,000 if I paid cash and didn't finance with them. They offer a "coupon" for $1,000 if you agree to finance through them. If you pay cash, you don't get the coupon and pay a higher price. So ask yourself why is it so important to them that I finance. So important that they would risk alienating not only a customer like me, but pretty much everyone I will ever encounter for the rest of my life who will hear about this. I had a bank certified check but they want me to finance with THEIR bank, so their bank holds my title and I pay THEIR bank interest - paying a higher price for the vehicle than I would otherwise and having to carry more insurance than I normally would. When I was younger I couldn't afford to pay cash - I know not everyone can do this, but if you need to finance...go to the bank of YOUR CHOICE and take out a PERSONAL loan. Then you will hold the title yourself and actually own your vehicle. The payments are between you and YOUR bank. So I have come back in and given them a phony 5 star review to help this innocent salesman. Thinking maybe this is better anyway. Almost their entire page is one star reviews - so mine would just be another one and might not be read. Maybe more people will read it this way and see that they are not a good company. Since this happened I have called other dealers and find that they would be glad to have a cash sale - with no PRESSURE to finance through their bank. One even told me he would accept my personal check. So shop around and find not only a good vehicle, but a good dealer. Might be better to pay a little more and get a reputable organization to deal with. Hoping my salesman gets a better job soon. He's too good for this place. Feel bad for the other salesman who must face a public who doesn't trust them - through no fault of their own, but because of the low quality of organization they may be working for. I paid the extra $1,000. I could have financed but refused. Why should I finance when I don't have to and don't want to. Ask yourself, why would a cash sale be something they discourage? Have already found the dealership I will work with next time and going forward for other autos purchases. Call around and ask if the price for a cash sale is HIGHER than if financed (they're not including the extra you will end up paying in interest but you're not supposed to think about that). If it is higher than you know what type of people you'll be dealing with. More
by mae9
Employees Worked With
lucas satler 10 stars, Jensa Ramos
July 28, 2023
Matheus was a pleasure to work with delivering a best in class customer experience. The entire process took 1 week including waiting for my new Chevy Trax to arrive at the dealership. No surprises from star class customer experience. The entire process took 1 week including waiting for my new Chevy Trax to arrive at the dealership. No surprises from start to finish. Once again thanks! More
by lancersmith76
Employees Worked With
July 24, 2023
Nice dealer worked with me buying my truck gave me a good trade in on my old truck only problem I had it took a week to give me all my paperwork trade in on my old truck only problem I had it took a week to give me all my paperwork More
by kgarceau57
Verified CustomerEmployees Worked With
