Herb Connolly Chevrolet

I thought Carter was great. Easy to deal with, honest and straightforward. True to his word. Lucas was very helpful, super polite, offered me beverages every time, explained Easy to deal with, honest and straightforward. True to his word. Lucas was very helpful, super polite, offered me beverages every time, explained everything. Jensa was very knowledgeable and showed me every feature of the truck. Put me in touch with OnStar and set everything up with them. Even made sure the air in my tires were correct. More

I had an amazing experience buying my new Trax! Everything went quickly and smoothly! Would definitely recommend! Everything went quickly and smoothly! Would definitely recommend! More

Peter was very professional and answered all of our questions. We will definitely recommend him to all of our friends and family when looking for a new Chevy. We could not be happier with our buying questions. We will definitely recommend him to all of our friends and family when looking for a new Chevy. We could not be happier with our buying experience at Herb Connolly More

Trying to get a person to talk to about service. Keep getting voice mail, then not getting call back. Tried to speak with service manager same results. The service number said they were closed up un Keep getting voice mail, then not getting call back. Tried to speak with service manager same results. The service number said they were closed up until 9:30 then voice mail. Not a good way to service customers. Maybe I should try to find a better dealership as I am looking to buy a new SUV for my wife More

This is NOT a 5 star review. It is really ONE star. I posted a one star and the MANAGER HAD THE SALESMAN CALL ME to request I change it. Told the salesman even though I stated It is really ONE star. I posted a one star and the MANAGER HAD THE SALESMAN CALL ME to request I change it. Told the salesman even though I stated the salesman (Lucas) was excellent, they were going to hold the one star review against him!!!! Salesman, Lucas Satler was EXCELLENT. My problem is with an HCC "policy". That tells you what kind of people you're dealing with here. Not his fault, but they will hold it against him if he doesn't get me to put in a better review. He will lose my repeat sale because of THEM. No fault of his own. We need another vehicle within the next year and would definitely go back to him if he were at another dealership. I will NOT use HCC again. I was PENALIZED for walking in and purchasing a vehicle with cash. I guess I am not a customer HCC wants. Was told I had to pay an extra $1,000 if I paid cash and didn't finance with them. They offer a "coupon" for $1,000 if you agree to finance through them. If you pay cash, you don't get the coupon and pay a higher price. So ask yourself why is it so important to them that I finance. So important that they would risk alienating not only a customer like me, but pretty much everyone I will ever encounter for the rest of my life who will hear about this. I had a bank certified check but they want me to finance with THEIR bank, so their bank holds my title and I pay THEIR bank interest - paying a higher price for the vehicle than I would otherwise and having to carry more insurance than I normally would. When I was younger I couldn't afford to pay cash - I know not everyone can do this, but if you need to finance...go to the bank of YOUR CHOICE and take out a PERSONAL loan. Then you will hold the title yourself and actually own your vehicle. The payments are between you and YOUR bank. So I have come back in and given them a phony 5 star review to help this innocent salesman. Thinking maybe this is better anyway. Almost their entire page is one star reviews - so mine would just be another one and might not be read. Maybe more people will read it this way and see that they are not a good company. Since this happened I have called other dealers and find that they would be glad to have a cash sale - with no PRESSURE to finance through their bank. One even told me he would accept my personal check. So shop around and find not only a good vehicle, but a good dealer. Might be better to pay a little more and get a reputable organization to deal with. Hoping my salesman gets a better job soon. He's too good for this place. Feel bad for the other salesman who must face a public who doesn't trust them - through no fault of their own, but because of the low quality of organization they may be working for. I paid the extra $1,000. I could have financed but refused. Why should I finance when I don't have to and don't want to. Ask yourself, why would a cash sale be something they discourage? Have already found the dealership I will work with next time and going forward for other autos purchases. Call around and ask if the price for a cash sale is HIGHER than if financed (they're not including the extra you will end up paying in interest but you're not supposed to think about that). If it is higher than you know what type of people you'll be dealing with. More