Herb Connolly Chevrolet

Chevy Colorado I recently bought a Chevy Colorado from Lou Bove; he was extremely helpful and non-pushy. He answered all my questions and cared about all my concerns I recently bought a Chevy Colorado from Lou Bove; he was extremely helpful and non-pushy. He answered all my questions and cared about all my concerns. Everyone at the dealership seemed to really care and the service department is friendly and knows what they're doing. Thanks again! More

Great new Chevy and great service I came in to get a more reliable vehicle for my family and I. I knew I was interested in a mid size suv with all wheel drive. I looked at options at h I came in to get a more reliable vehicle for my family and I. I knew I was interested in a mid size suv with all wheel drive. I looked at options at herb Connolly Chevrolet online the night before and sent inquiries of a couple. I was amazed to be contacted by Diane even before the dealership was open. She was very nice and made me feel important and gave me great service, we scheduled a time for me to come in. I did the same morning. I walked in very nervous and anxious of having to get a new vehicle based off of previous experiences elsewhere. John Espinosa welcomed me as soon as I walked in the door and from that time until I drove off the lot in my new suv he was awesome! He listened to me and my needs and worked with me all while providing top class customer service and just made me feel welcomed as part of the herb Connolly Chevy family. Daniel Jackson was also a pleasure to work with. He also made me feel right at home and explained everything to me in a way I could understand and was happy to answer all questions. I have to say I never expected to ever have such a great experience at a dealership ever. I was wrong. My wife and I will be herb Connolly Chevy customers for a very long time with great help and service like this. My family and I truly thank you all, we absolutely love our new Chevy suv, Kindest Regards, The Morton family More

Oil Change It was seamless from dropping off the vehicle to having it ready very quickly. The car was waiting for me when I arrived to pick it up. Great Servic It was seamless from dropping off the vehicle to having it ready very quickly. The car was waiting for me when I arrived to pick it up. Great Service. More

First time buying experience Great sales and service by John Goslow and Daniel. I would definitely recommend purchasing from Herb Conolly Chevy to anyone looking for a great deal Great sales and service by John Goslow and Daniel. I would definitely recommend purchasing from Herb Conolly Chevy to anyone looking for a great deal! More

Power Steering Pump Paid them to install a new power steering pump 3 months later the new pump fails so they say they’ll cover it under parts warranty After spending se Paid them to install a new power steering pump 3 months later the new pump fails so they say they’ll cover it under parts warranty After spending several hours there watching my truck sit out back in the corner of the lot they inform me that a line is gone as well I authorize work and they charge me $268 for line I inform mechanic and service writer that the power steering is inoperable STILL after I pay my bill They tell me it’s fine The next morning I start truck up and steering pump sounds ridiculously awful I check power steering reservoir and discovered the ace mechanic filled it with Transmission Fluid. Start making calls to service managers and get the run around and lame excuses. They make it perfectly clear I am not a priority Meanwhile I’m not able to plow with two snow events and it’s been several days. After not having my calls returned I drive down there in person and met with ServiceManager who also took my number and said he would call me. Still haven’t heard from him. I have been servicing my truck here for years and there is obviously a disconnect. The employees are miserable and don’t like being there. this fish is obviously rotting from the head down. Caveat Emptor............ More

Bob Quinton: Great Sales Expereince My wife and I went to Connolly Chevy to purchase an Equinox after I had had an accident with a prior vehicle. We worked with Bob Quinton. We found B My wife and I went to Connolly Chevy to purchase an Equinox after I had had an accident with a prior vehicle. We worked with Bob Quinton. We found Bob to be very pleasant , professional, courteous, knowledgeable, and above all; very low pressure. He made what is usually a very stressful experience into something as pleasant as purchasing an automobile could be. He met and exceeded all of our needs and wants as far as purchasing a vehicle. Bob is what every salesperson should be in all sales fields PROFESSIONAL, COURTEOUS, and LOW KEY! Kudos and thanks to Bob Quinton. When the need arises, we will be back to do business with Bob. Cordially, Robert J. Kennedy Jr. Virginia M. Kennedy Methuen, MA More

Not a happy customer Saw the car online and came in to look at the car specifically. Told them i wanted to buy the car asap. car didnt go through service yet so I asked wh Saw the car online and came in to look at the car specifically. Told them i wanted to buy the car asap. car didnt go through service yet so I asked when it would be. Salesman said you would have to put a deposit down if you want us to look at the vehicle. never followed up with me. came back a week later car still was not through service, so i had to put deposit down, Had to wait for a week before they said anything but couldnt give me an answer on what was holding up the process. all they said is be "patience" > i would if i knew what was going on.... then the finance manager came and talk to me and asked if i really wanted the car, if i did i had to be patience.... at that point i was just fed up with them so i left and waited and waited before i was able to accomplish anything. finally got the car and salesman couldnt provide me with a service record on the car and just left the keys in the keyslot on the door of the vehicle. OVERALL worst car buying experience ever, was more worried anxious than happy anxious.. More

Best experience ever Immediately greeted at door. Listenen to my requirements. Showed me what I wanted see. Bought the first car I looked at. Everyone was pleasent to wor Immediately greeted at door. Listenen to my requirements. Showed me what I wanted see. Bought the first car I looked at. Everyone was pleasent to work with. Excellent warranty packages. I would recommend to everyone, this is the place to go. More