Herb Connolly Chevrolet

I know that Herb Connolly Chev in Framingham, MA will respond to this rating and tell everyone what a great deal that I received when I purchased this automobile through him and tell everyone how great t respond to this rating and tell everyone what a great deal that I received when I purchased this automobile through him and tell everyone how great that his technicians serviced me, but I will say this about Herb Connolly Chev in Framingham..... When customers purchase automobiles and pay over $20K for the auto and an extended warranty it is a disgrace when the customer will find out that they need to replace parts real soon. When customers bring their autos back and back and back and they parts are not there from when they 1st purchased the auto, (or have not been ordered) this too is also a shame. When Customers are promised free items because of their major inconveniences that they experience from when they bought the auto, and brings the automobile back in to have their parts finally put on from where they 1st bought the vehicle, and notices the "computer on the radio/CD control panel" is not reset back to 100% and then goes outside to check under the hood and notices that it the free item was not done as promised. This too is a shame. When customers have to ask why was my automobile not completely serviced or being put off by the dealership manager and the service manager when they are problems that the customer wishes to resolve, are simply ignored or not even spoken to. When customers get paperwork from their 1st service and it is not filled out by the mechanic or checked to ensure that a service manager and their so called technicians did service properly, (otherwise, this would not be happen) and the customer has to ask why and are told. " We have a computer program for this now” (Then why did I not get a copy gave to me??) When you voice your opinion and are told "We want you to trust us, please trust us, because we want you back as a customer". So the customer whom is trying to really trust this dealership takes the automobile back for the 2nd service to ensure that this "dealership trust" is indeed there and notices after the service that too was not done completely and has to inquire (After being told twice that their auto service was completed by the person in charge of billing, must ask the service person (s) why was this not done?? and their response is "It’s better on the back of your auto", and you have to ask at least twice, "What do you mean they are better on the back of my automobile", then to be told they will be needing replaced before winter. And they try to give you a in-store refund of the service that was done on your automobile, after you complain to the BBB and find out they have a GRADE F, (whom did not resolve this complaint either) or the manager shoves you off to the service manager when this trusting customer wants to talk to him about his complaint. When a trusting customer whom only had driven a limited number of miles on the automobile is told that parts will be needed to be replaced or repaired in the near future, I just want to say I think as a customer......................THIS IS WHERE THE TRUST ENDS and the next automobile purchased or my next service will NOT be from Herb Connolly!!! More

John was very friendly and very informative. Doug the financial manager presented all the facts in a non-aggressive style. He helped us figure out which payment and support plan was best suited for are n financial manager presented all the facts in a non-aggressive style. He helped us figure out which payment and support plan was best suited for are needs. John offered to spend as much time as I needed to understand all of the features of the car. More

Experience was excellent, was involved with the clunker rebate program and the salesman was very helpful and followed through with everything. He was very responsive to my needs and met all my expectations rebate program and the salesman was very helpful and followed through with everything. He was very responsive to my needs and met all my expectations. Would highly recommend Herb Connolly and more specifically Mr Bove to other customers More

Very welcoming, laid back, friendly, eager to find a car that met my requirements and price range. The business person whose name I unfortunately do not have, explained the various extended coverage progra that met my requirements and price range. The business person whose name I unfortunately do not have, explained the various extended coverage programs without pressuring me and was also a pleasure to deal with. In spite of my last minute decision to try to get in on the CARS program they explained what I needed to do and worked diligently to get my application processed and the financing I was looking for approved. I will be getting the car today or tomorrow and expect to have no problems based on my experience thus far and the great ratings for this dealership. More

When I went to this dealership to purchase a new When I went to this dealership to purchase a new Chevrolet John Gould explained everything about the vehicle in a very clear manner. This was my fi When I went to this dealership to purchase a new Chevrolet John Gould explained everything about the vehicle in a very clear manner. This was my first experience with Herb Connolly Chevrolet, and being a female shopping alone, I felt well taken care of. The office and service area is extremely neat and service personnel always courteous and on time for my appointments. Each time I go in for service they always wash and vacuum my Impala. I would recommend Herb Connolly Chevrolet to anyone. More

I had an incredible experience at this dealership. Everyone I met was straight-forward, honest and helpful. I usually don't like car salesmen, but this dealership was an exception. I called in the mor Everyone I met was straight-forward, honest and helpful. I usually don't like car salesmen, but this dealership was an exception. I called in the morning to ask about 2 cars- one used, one new. When I arrived, the new car had already been sold. Paul, the salesman, was very helpful in looking for another new car. All of the models available had a sun roof, so Paul found me a salesman who was the same height as my husband, to see if he would fit in the car! I ended up buying a used car, but it's a luxury car, and I got a great price, and a wonderful trade-in for my "clunker." I will tell everyone I know to pay a visit to this dealership if they need a new car- thanks everyone at Herb Connolly Chevrolet! More

This was my first experience for ordering a new car. Other dealerships did not take my questions or requests seriously - I knew what I wanted and Mr. Bove was not only exceptionally helpful but patient Other dealerships did not take my questions or requests seriously - I knew what I wanted and Mr. Bove was not only exceptionally helpful but patient as well. All of my concerns were addressed promptly and honestly. Mr. Bove also went the "extra mile" to stay past closing time (on a Friday) to assure I receive my vehicle before the weekend. I would highly recommend this dealership and Mr. Bove. -- Robyn Ramsey More

Salesman Lou Bove was great. Lou was honest and respected my time during the pre-sale and post-sale interaction. I plan to recommend others to the Herb Connolly Chevrolet dealership and salesman Lou Bove. Lo my time during the pre-sale and post-sale interaction. I plan to recommend others to the Herb Connolly Chevrolet dealership and salesman Lou Bove. Lou was also very well versed in Chevrolet products. Regards, Paul Saulnier More

From the first phone call to the final send off, Brendan and his crew where on top of this transaction. My time was considered to be very valuable therefore they had everything in place and all my questions and his crew where on top of this transaction. My time was considered to be very valuable therefore they had everything in place and all my questions answered immediately. They confirmed the exact Tahoe I was looking for within hours. Everything from the vehicles features to the financing was explained perfectly. I will recommend Brendan and his crew at the Herb Connolly Dealership with high honors. More