Herb Chambers Volvo Cars Norwood - Service Center

I had the pleasure of being greeted by Peter Brown in Service when I dropped of my car. He was expecting me! He knew what needed to be done. He explained everything to me and the cost associated with the Service when I dropped of my car. He was expecting me! He knew what needed to be done. He explained everything to me and the cost associated with the service. He was beyond wonderful!! He updated me constantly with the progress of my car. AND he went way above the call of duty by taking care of something on my car that has been bothering for a few years now! HE SOLVED MY PROBLEM! I actually cried! To be taken care of in this way was incredible ! I wouldn't go anywhere else!!! More

Working with Colin in the service department is a superlative experience. He is a clear communicator and always ensures my maintenance and repair work is painless. I love my Volvo but I keep coming b superlative experience. He is a clear communicator and always ensures my maintenance and repair work is painless. I love my Volvo but I keep coming back to this dealership in particular because of Colin’s excellence in customer service. More

Excellent customer service . Great Attention to detail . Kept me update on the progress of my car. Answered all questions that I had regarding any repairs that would be needed. Kept me update on the progress of my car. Answered all questions that I had regarding any repairs that would be needed. More

I had an “emergency “ with my car. I called Peter Brown and he took care of the situation immediately. I was treated courteously and with respect. The job was done professionally and efficiently. All the and he took care of the situation immediately. I was treated courteously and with respect. The job was done professionally and efficiently. All the necessary paperwork was done and there was no charge to me for the services. I would absolutely recommend this dealership. More

Excellent service and communication. Prompt attention with initial phone call and expediting visit. Good follow up. I have no complaints concerning the service of today. with initial phone call and expediting visit. Good follow up. I have no complaints concerning the service of today. More

Great service. Always accommodating and professional. Colin is fabulous . I wouldn't go anywhere else for service. I've been a client of Volvo since 1995 and because of this dealership will continue Colin is fabulous . I wouldn't go anywhere else for service. I've been a client of Volvo since 1995 and because of this dealership will continue . More

I brought my vehicle in for routine service. Pleasant I brought my vehicle in for routine service. Pleasant experience. I waited at the dealership. They also fixed a broken “compartment” at no charge I brought my vehicle in for routine service. Pleasant experience. I waited at the dealership. They also fixed a broken “compartment” at no charge. I am happy with the experience. More

Great customer service today!!Peter was kind and very Great customer service today!! Peter was kind and very helpful thru the process. My car was returned washed and vacuumed I will be returning fir Great customer service today!! Peter was kind and very helpful thru the process. My car was returned washed and vacuumed I will be returning fir my next oil change and service. More

Great service, gets done when stated by service desk advise is stated. The people on the phone need to be educated about how long it can take. Recently had seat belts replaced. Sorry to say not happy. T advise is stated. The people on the phone need to be educated about how long it can take. Recently had seat belts replaced. Sorry to say not happy. The interior of car is tan. They replaced seat belts in black. Just done a few days ago & they are already frayed on the edges. Hope to hear from Volvo soon to have them replaced with the correct color. More

Colin at Herb Chambers was very helpful, friendly and efficient. The customer service is always very reliable and done in very professional manner. I would definitely recommend the Volvo service departm efficient. The customer service is always very reliable and done in very professional manner. I would definitely recommend the Volvo service department. More