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Herb Chambers Volvo Cars Norwood - Service Center

Norwood, MA

4.9
560 Reviews

560 Reviews of Herb Chambers Volvo Cars Norwood - Service Center

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June 11, 2021

This service department is the reason this V70R is running so well at 14 years old & 180k miles. They always listen to my concerns & they always describe what they've found, how it will be fixed, & wh More

by Dan L
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 11, 2021 -

Herb Chambers Volvo Cars Norwood responded

Thanks for trusting the Herb Chambers Volvo Cars Norwood service team! It is our pleasure to keep your vehicle in top condition!

June 09, 2021

Excellent workmanship. Card delivered on time. Very pleased with service. Can't beat Volvo quality. I always tell you only necessary things that have to be done. More

by joelboston
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 10, 2021 -

Herb Chambers Volvo Cars Norwood responded

Thank you for the five-star review! We're glad our team gave you such a memorable experience! - Herb Chambers Volvo Cars Norwood

June 08, 2021

Excellent service I recommend, and I certainly will be back. The explanation for the problem on my car was clear and Peter took the time to ensure I understood and knew the best solution to fix my car More

by alexanderdamp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Browne
Jun 09, 2021 -

Herb Chambers Volvo Cars Norwood responded

It was our pleasure to take care of everything for you! Thanks for being a Herb Chambers Volvo Cars Norwood customer, see you next time!

June 08, 2021

Made an appointment a month ahead, my car wasn’t even put on a lift for over 5 hours! A simple oil change took over 6 hours. They will try and say you have all this stuff wrong on your car even though noth More

by bobbyd0910
Recommend Dealer
No
Employees Worked With
David Dorion
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve
Jul 21, 2021 -

Herb Chambers Volvo Cars Norwood responded

I regret to hear of the experience you dealt with while visiting our dealership. For the safety of our guests and employees we have staggered staffing hours, as well as longer than usual waiting times due to less staff. We apologize for any inconvenience this may have caused. I can assure you that customer service is truly a top priority of ours. If there is anything I can do for you please do not hesitate to let me know, and please reach out at your earliest convenience. Thank you, Errol Gaudette - General Manager - egaudette@herbchambers.com

June 02, 2021

Purchased my car here and have continued to have it serviced there. They are knowledgeable, accommodating, thorough snd courteous. Would highly tecommend them to others. More

by BJJ
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2021 -

Herb Chambers Volvo Cars Norwood responded

We are so happy to hear that our team at Herb Chambers Volvo Cars Norwood can do so well for you! Thank you!

June 01, 2021

I had a pleasant experience while servicing my car. Was told exactly what the problem was and what needs to be fixed. It was a great experience. More

by Subhankar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Brown
Jun 03, 2021 -

Herb Chambers Volvo Cars Norwood responded

We appreciate you taking the time to leave us your review! We're so glad to hear we've helped make this a pleasant service visit! We'll see you at your next appointment! - Herb Chambers Volvo Cars Norwood

May 29, 2021

Good people and good service. Have bought cars from this dealer for several years. Good scheduling and use of loaner car is big help and appreciated More

by Volvo lover
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Brown
Jun 03, 2021 -

Herb Chambers Volvo Cars Norwood responded

Thank you for your years of business with us at Herb Chambers Volvo Cars Norwood! We're glad to know you can always count on our team.

May 28, 2021

It does not get any better than the Herb Chambers Volvo dealership in Norwood. My service manager (Colin Ayers) is the best! I have had the best service I could ever ask for. He is very pleasant and profes More

by Steph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2021 -

Herb Chambers Volvo Cars Norwood responded

Steph, Thanks for the five-star rating and kind words! We're so glad Colin and our team made this visit memorable! We look forward to seeing you at your next appointment! - Herb Chambers Volvo Cars Norwood

Jun 02, 2021 -

Steph responded

You are so welcome! I bet all of your Volvo customers think the same way! It is always a great experience. I am still in awe that you saved my car last August when I got into the bizarre flash flood and the engine died! Colin knows this car belonged to my older sister 5 years ago when she passed away, and how precious it is to me. You guys ROCK! Thank you for always taking good care of me and my car. I would never go anywhere else! Stephanie Tribuna

May 28, 2021

Sales and Service have both been excellent. I just had my car in for a scheduled maintenance and Peter and other Service personnel were very accommodating. I was given a brand new loaner, my car was ready wh More

by Fred Abdelahad
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason O'Neil
Jun 02, 2021 -

Herb Chambers Volvo Cars Norwood responded

Thanks for trusting Peter and the Herb Chambers Volvo Cars Norwood service team, Fred! It was our pleasure to take care of you!

May 27, 2021

I recently required one of my tires to be fixed because of a large defect created by one of the unprotected curbs at a construction site. Peter was able to procure a tire, have it overnighted to the dealer More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Brown
May 28, 2021 -

Herb Chambers Volvo Cars Norwood responded

Jeff, Peter and our team are happy to hear we've helped make this experience better for you. We understand how terribly inconvenient it can be to require unexpected repairs, and we're thankful to you for letting us show you five-star care! Please come see us again for routine maintenance! - Herb Chambers Volvo Cars Norwood

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