Herb Chambers Volvo Cars Norwood - Service Center

Promptly responded to my request for service and fixed the problem, hopefully, for the last time. the problem, hopefully, for the last time. More

We have done business with Herb Chambers Volvo for many years however our last experience was not positive. When I called to make a service appointment, I told them what I wanted done- it was work that the years however our last experience was not positive. When I called to make a service appointment, I told them what I wanted done- it was work that they had identified on a previous visit and that I had been getting reminders about. When I arrived, the part had not been ordered and so I had to schedule another appointment for the following week. I have no complaints about the help I received from the service agent but there should be a system that ensures when an appointment is made for specific work, that they parts that are needed are in stock. The loaner car that I used was not clean on the inside which was disappointing. I had asked to get a quote on the car in anticipation of selling it. The used car manager treated me very poorly. I don’t believe he looked very carefully at the car because he didn’t notice the new tires. He hadn’t looked up our service record to see that we have always had all of the service done at the dealership and everything was up to date. It was very disappointing to be treated so poorly when we have been long term customers- we worked with Dalzell Volvo before Herb Chambers took over the dealership. More

This dealership was so so clean. They were quick attending to their clients As a curtesy they washed my car. That said so much to me. They care about their product. They were quick attending to their clients As a curtesy they washed my car. That said so much to me. They care about their product. More

Honest, reliable, competent, accommodating, extremely nice. Long relationship with them (including Dalzell, 38 years). The service department is excellent. nice. Long relationship with them (including Dalzell, 38 years). The service department is excellent. More

Dealership is usually excellent but is currently undergoing a crisis in management of repair/shop ops! Too few techs. Poor scheduling of customer vehicles. Service writers take in business but sh undergoing a crisis in management of repair/shop ops! Too few techs. Poor scheduling of customer vehicles. Service writers take in business but shop can’t produce results. Service writers don’t keep customer appraised of problems and customer forced to take back car w/o repair even started. Dealership should be ASHAMED of damage to reputation! Volvo NE also appears to share blame! Forcing dealer to strip techs out of shop to get electric vehicle training! More

They handled the issues with my loaner quickly and with no added stress to me no added stress to me More

Overall an excellent experience. Professional with accurate estimates and answered all my questions. Nice waiting area Professional with accurate estimates and answered all my questions. Nice waiting area More

Knowledgeable about my car and service needs. Very helpful and positive. No real sales service pressure. Bright clean modern waiting areas. I’ll return! Very helpful and positive. No real sales service pressure. Bright clean modern waiting areas. I’ll return! More

Herb Chambers Volvo is very welcoming and I would say the service is superb. Peter who was my go to person could not do enough, just excellent service. service is superb. Peter who was my go to person could not do enough, just excellent service. More

My experience was so bad that I honestly think I will never buy a car from a herb chambers dealership. I had two recalls on my car that were done on the day I dropped it off. I mentioned a concern I had never buy a car from a herb chambers dealership. I had two recalls on my car that were done on the day I dropped it off. I mentioned a concern I had and by the end of day Monday I was told it was struts. On Tuesday I called and it was confirmed it was the struts, I gave the go ahead to replace all parts, and luckily they had all the parts. I called on Wednesday and was told it may not be finished by the end of day. I called on Thursday…. My car hadn’t even been started to be worked on! I asked why and was told that people who wait for their cars worked on first. (I had requested a loan car but was told I couldn’t have one til May, do we know how big Herb Chambers is?) So I arranged for my husband to pick me up when I dropped the car off. I questioned why a car bought in on Thursday was given priority over my car which I bought in on Monday, I didn’t get an answer. Ultimately I said I was picking up my car and taking it to a local mechanic, they didn’t care. So I picked it up not repaired and have booked in in with Pros Car Care in Mansfield who are amazing! And what bugs me the most is that no one cares, and the company is so big they don’t have to care that I had to vehicle for 4 days and I still have to have the repairs done. Lastly I made all the phone calls, no one called me unless they were returning a message from me. More