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Herb Chambers Volvo Cars Norwood - Service Center

Norwood, MA

4.9
582 Reviews

582 Reviews of Herb Chambers Volvo Cars Norwood - Service Center

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May 21, 2023

Volvo makes servicing your car very difficult. I was OK with paying over $500 for a replacement key fob because nobody except Volvo can program the copy. But I DON"T want Volvo to damage my ca More

by Edward B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Communications between employees
May 22, 2023 -

Herb Chambers Volvo Cars Norwood responded

Edward, we're sorry to hear that you had a negative experience with us while servicing your vehicle. Our goal is to provide exceptional service and it sounds like our team disappointed you, while making an effort to assist. If you could please reach out to me, I would appreciate the opportunity to rectify the situation. Thank you for sharing your feedback. Nick Salem - General Manager - nsalem@herbchambers.com

May 20, 2023

My Volvo has been serviced by Colin Ayers, who has been attentive to all concerns with my car. His knowledge and support have made for a fine service experience. More

by gfrd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Herb Chambers Volvo Cars Norwood responded

We're glad to hear that Colin provided attentive and knowledgeable service during your visit to Herb Chambers Volvo Cars Norwood. His support is invaluable to our team, and we're delighted to hear how happy you are with your experience. Thank you for choosing to work with us!

May 11, 2023

Always pleasant to work with. Keep customer aware of what is needed to be done. More

by volvo owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Brown
May 15, 2023 -

Herb Chambers Volvo Cars Norwood responded

We are so glad you had a great experience visiting our service center! We appreciate you being part of our family and look forward to your next appointment! Thank you! - Herb Chambers Volvo Cars Norwood

May 11, 2023

Clean facility, helpful happy staff took my 5,000 mile new car and fixed a problem More

by david.jesser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Brown
May 15, 2023 -

Herb Chambers Volvo Cars Norwood responded

We're so glad our Herb Chambers Volvo Cars Norwood team could assist you, David! Please don't hesitate to reach out if we can be of service again in the future!

May 10, 2023

This dealership is spectacular. Peter was extremely accommodating, Professional and just an overall great guy. I’ve never had an issue with this dealership. I’m very happy every More

by Lefxx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peter Brown
May 12, 2023 -

Herb Chambers Volvo Cars Norwood responded

We greatly appreciate your feedback, and we're thrilled to hear about your positive experience! At Herb Chambers Volvo Cars Norwood, it's our priority to make sure you feel satisfied with every visit. Peter and our team look forward to assisting you in the future if you ever need it. Thanks for sharing your kind words about our dealership!

May 06, 2023

Paul was great helpful and accommodating. He couldn’t have been nicer A nice clean dealership More

by Derbyqueen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Herb Chambers Volvo Cars Norwood responded

Paul and the team are glad your visit was so great! Thank you for being part of our Herb Chambers Volvo Cars Norwood family!

May 02, 2023

Excellent customer service provided, as usual! Very personable and knowledgeable staff at the dealership who care about their customers! More

by cfrnva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2023 -

Herb Chambers Volvo Cars Norwood responded

We're so glad that you had another positive experience with our team at Herb Chambers Volvo Cars Norwood! Our staff takes pride in providing excellent customer service and we're happy to hear that we were able to assist you. Thank you for your kind words and we hope to see you soon! - Herb Chambers Volvo Cars Norwood

May 02, 2023

Paul was great to work with. There was an issue with an outside vendor replacing my windshield and he worked with me to resolve the issue and keep me on the road. More

by chad_whitman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2023 -

Herb Chambers Volvo Cars Norwood responded

Chad, we're glad to see your experience with Paul at Herb Chambers Volvo Cars Norwood was positive! He is always striving to provide exceptional service and help resolve any issues for our valued customers. Thank you for choosing us and please don't hesitate to reach out the next time we can be of assistance!

May 02, 2023

The dealership is very communicative and my service assistance from Allegra was excellent. It was also very easy to get an appointment. More

by lutz.tessa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allegra Martinez
May 04, 2023 -

Herb Chambers Volvo Cars Norwood responded

We're thrilled to hear that Allegra provided excellent service during your recent visit here Herb Chambers Volvo Cars Norwood! Thank you for taking the time to leave a review and please don't hesitate to reach out if we can be of service again in the future!

May 01, 2023

Colin worked with me on my warranty repair. He was knowledgeable, helpful and extremely professional. Colin does a great job representing Herb Chambers Volvo. I have been buying cars for over More

by Bob M.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Brown, Jacinto Batista
May 03, 2023 -

Herb Chambers Volvo Cars Norwood responded

We appreciate your kind words, Bob. It's fantastic to hear how knowledgeable and helpful Colin was during your warranty repair and are happy our team made sure you had a great experience. Thank you! - Herb Chambers Volvo Cars Norwood

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