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Herb Chambers Volvo Cars Norwood
Norwood, MA
861 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 861 reviews
December 17, 2018
Terrible service Had one of the worst experiences at this dealership (I have purchased/leased cars for personal and work related use over 20 times in the last 20 years Had one of the worst experiences at this dealership (I have purchased/leased cars for personal and work related use over 20 times in the last 20 years with various brands). Started off with the Sales Manager, Doug, not being able to comprehend the concept of 10,000 miles/year lease (came back to me 4 times with new negotiation offers with 7,500 miles...). Then he could not understand the concept of "total monthly payment" including sales tax. Even the sales person was telling him that the customer (me) told Doug numerous times the "total" amount has to have the sales tax included. Finally had to leave but decided to give them one more chance (to avoid going through this painful process from scratch at another dealership again). Increased my offer, talked to the sales person, he confirmed with Doug that the deal is on and said come in at noon. We came in at noon, waited for the sales person who finally showed up at 12:40pm without apologizing for being late, as if everything is just dandy. Then Doug, sales manager, decided to finally tell me that a "dealer payoff" was different then the "customer payoff" number I got for the trade (I am trading in a leased car). He said now the numbers have changed since the dealership has to pay more for my trade in then I would have to pay. I asked why he didn't figure this dealer payoff issue earlier before we were told to come in and deal is all set. He just stared with a dumb look at me and had no answer. At this point I asked for the General Manager basically just to let him know of our frustrating experience before we walk out the door. GM, Peter, was actually very professional and the only one who apologized for all the inconveniences and lack of courtesy/professionalism/communication that we experienced. We ended up making the deal thanks to Peter and were told to come back a few hours later to deal with credit manager because they were so busy (maybe have 2 credit managers working on weekends in December???). I think the staff, especially sales managers, need some serious training in customer service. Doug could not have been more indifferent to our needs and to wasting our time (in fact he told the sales person to tell us to come in when he knew there were issues, so basically lied to us trying to get extra money from us for "dealer payoff.") Basic manners also would have made this a less painful experience (how about "sorry, I was 40 minutes late," or "sorry we neglected to explain this to you earlier"). If you come here, lower your expectations of prompt courteous service to the bottom level. If you are used to total incompetence that unfortunately surrounds us everywhere, this place will feel like home! More
by andrewb3
Employees Worked With
Ron Scott, Peter Hern
November 28, 2018
Bought a Pre-Owned Bought a preowned car from Herb Chambers Volvo and could not be happier . The whole process was so streamlined and hassle free it took no time at all Bought a preowned car from Herb Chambers Volvo and could not be happier . The whole process was so streamlined and hassle free it took no time at all . Every employee along the way was fabulous and so willing to help .They really treated me like I was part of the team or family . My car was perfect and absolutely what I was looking for . I highly recommend going here if your in the market for any car ! More
by Stm914
Employees Worked With
Other Employees :
Doug , Steven Lyon, Ron Scott, Peter Hern, Mara Russell
November 26, 2018
Wonderful Buying Experience I had by far the best experience ever in purchasing a car at Herb Chambers Volvo of Norwood. From start to finish my Sales Consultant Vadim Khazhinsky I had by far the best experience ever in purchasing a car at Herb Chambers Volvo of Norwood. From start to finish my Sales Consultant Vadim Khazhinsky took care of EVERYTHING flawlessly. Vadim’s attention to detail and his follow up on every aspect of the transaction was terrific. I would highly recommend this Dealership and Vadim in buying your next vehicle. More
by JimB
Employees Worked With
Vadim Khazhinsky, Eric Millar
October 26, 2018
Vadim Khazhinsky is a man of great integrity. Kind and fun service is what Vadim delivers. A very highly intelligent man that finds exactly what is right for a buyer. And a big plus that he has su Kind and fun service is what Vadim delivers. A very highly intelligent man that finds exactly what is right for a buyer. And a big plus that he has such wealth of wisdom in his expertise of the cars he sells. Volvo is so lucky to have this caliber of a man. And I was even luckier to have him as my Volvo representative. Kindness is very important to me and he went above and beyond. I will send everyone I know that needs a new it used car because it was fun. Great job Vadim!!! More
by Mkdevaney
September 15, 2018
They aim to please and are very attentive to needs. I had a very positive experience with Mr. Khazhinsky who was very helpful in helping me find the right used Volvo for my family’s needs. The business I had a very positive experience with Mr. Khazhinsky who was very helpful in helping me find the right used Volvo for my family’s needs. The business manager at Herb Chambers Norwood also was very helpful in explaining the sales process. I have used this dealer for service and find them excellent. Thank you! More
by Educator
Employees Worked With
Business mgr, Vadim Khazhinsky
September 02, 2018
Short time span, super helpful! Had a great experience here, everyone was very helpful get us the car we needed in the timespan that we had. Love the car and am excited to drive it a Had a great experience here, everyone was very helpful get us the car we needed in the timespan that we had. Love the car and am excited to drive it around! More
by apg__21
Employees Worked With
Yatin Kamble
August 27, 2018
Easy, No BS, Buying experience From the moment we walked In and told Helen the car we would like, she went right to work!! Fastest and best sales service I’ve ever had. The day I c From the moment we walked In and told Helen the car we would like, she went right to work!! Fastest and best sales service I’ve ever had. The day I came to get the car within 2 minutes she was to work taking my old plates off to put on the new car, while I was in with the financial person(who was also awesome!) Multitasking at its best!! More
by Jillianolive@hotmail.com
Employees Worked With
Helen Pavlosky
August 20, 2018
Bought right on the Spot, thank you Patty!!! So I have bought many vehicles over the years, over 30 to be exact. I love vehicles and have since I was a kid. So I have dealt with many dealership So I have bought many vehicles over the years, over 30 to be exact. I love vehicles and have since I was a kid. So I have dealt with many dealerships and many sales consultants. Some very good and some very bad. Usually you only hear things if it’s bad, at least that what it seems like our society does. I wanted to share my experience that I had with everyone regarding my visit to Herb Chambers Volvo. And my Sales Consultant Patty. Let's get one thing straight I plan months ahead before I ever buy a vehicle. I usually buy used and know exactly where the market is and what I can find. I go look at my top 4 vehicles and once I have seen them I make my decision. However, this time was very different experience from other times. I came into the dealership to see a 2015 Jeep Grand Cherokee that had a very good price on it. I met with Patty Young who is by far one of the best Sales Consultants I’ve ever dealt with. She was respectful, knowledgeable, and knows how to deal with customers. She tells you the truth with no sugar coating which is a rare talent. I explained to her I was trying to get out of a lease early on a car I would be racking up crazy miles. Not only did I get a great price on the jeep. They bought out my lease and gave me a deal I couldn’t pass up. I was so impressed I bought the car on the spot! I’m going to be picking up the Jeep in a couple days and I’m very excited. A giant thank you to Patty and her Managers! -Greg Kennedy More
by Pumbak
Employees Worked With
Ming Sam Li, Patricia Young
August 13, 2018
Mr. Howard Meyerson excellent salesman... My wife I decided to buy a pre owned car two weeks ago at vovlvo cars norwood.The best part of purchasing the car was the professionalism of Mr Howard My wife I decided to buy a pre owned car two weeks ago at vovlvo cars norwood.The best part of purchasing the car was the professionalism of Mr Howard Meyerson. he made sure to guide us through the whole process whith care and respect :He answered all our questions promptly and honestly. we would absolutely recommend Mr Meyerson to all our friends and family as he is a wonderful salesman to work with Luis Munoz and wife More
by luis-M
Employees Worked With
Howard Meyerson
August 11, 2018
Great dealer great salesmen ship.. Im so glad I had a chance to deal with Howard to help me out with my Volvo XC90. Howard is very patient and is knowledgeable with the car and its fea Im so glad I had a chance to deal with Howard to help me out with my Volvo XC90. Howard is very patient and is knowledgeable with the car and its features. The complete process of purchasing was very smooth and hastel free. Volvo and subaru are always in my safest car list and im happy to get Vovlo which continues to impress me every day I drive it. More
by Vish123
Employees Worked With
Steven Lyon, Howard Meyerson
