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Herb Chambers Volvo Cars Norwood

Norwood, MA

4.8
862 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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1120 Providence Highway, Rte. 1

Norwood, MA

02062

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Showing 862 reviews

May 04, 2021

Just stopped by for a Mass state inspection. Steve Flate was my service adviser who got me in fast and had the inspection done and me out the door in 15 minutes. Thanks Steve! More

by Mcostello728
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Flate
May 05, 2021 -

Herb Chambers Volvo Cars Norwood responded

We're glad Steve could take great care of you! Thanks for choosing Herb Chambers Volvo Cars Norwood!

May 03, 2021

Professional service, the team at Herb Chambers Volvo couldn’t have been more accommodating and made the experience simple and pleasant. We have two Volvos purchased from HCV... the exemplary service is More

by Mike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Dorion
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Herb Chambers Volvo Cars Norwood responded

Mike, thank you for your support! We appreciate your 5-star review and business with us at Herb Chambers Volvo Cars Norwood. We'll see you next time!

April 29, 2021

Steve was great! He handled my situation with a high degree of efficiency and professionalism. He kept me informed and quickly moved me through the process. More

by carolbeaudoin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve
Apr 30, 2021 -

Herb Chambers Volvo Cars Norwood responded

Carol, we are so happy to hear that Steve did such a great job for you! He's truly an asset to Herb Chambers Volvo Cars Norwood!

April 27, 2021

Unsatisfactory follow up with lease vehicle return; it took the intervention of the general manager, acting on my request after my credit rating had been unnecessarily impacted, to rectify the issue from More

by mwillisj
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason O'Neil, Errol Gaudette
Jun 01, 2021 -

Herb Chambers Volvo Cars Norwood responded

We're sorry to hear your visit wasn't able to earn five stars. We strive to do our best to provide a positive experience to our customers and would like to discuss the situation more if you're available. Don't hesitate to reach out to me if you have more feedback. Thank you, Errol Gaudette - General Manager - egaudette@herbchambers.com

April 27, 2021

Always a pleasure to service my Volvo @Norwood Volvo. Colin the best. Very helpful. Timing of appointment efficient. Also really appreciate offer of loaner. Many thanks, Abby More

by aames9
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Nadeau
Apr 28, 2021 -

Herb Chambers Volvo Cars Norwood responded

We are honored to receive your support, Abby. Thank you! - Herb Chambers Volvo Cars Norwood Team

April 27, 2021

Great experience at most recent service—Peter was very friendly , explained all services clearly well as recent recall due for my car. Wait was pleasant and short! More

by Driver
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter in Service , Patricia Young
Apr 28, 2021 -

Herb Chambers Volvo Cars Norwood responded

We're thrilled Peter could take great care of you! Thanks for choosing Herb Chambers Volvo Cars Norwood! We hope to work with you again in the future.

April 26, 2021

I have been a customer since this dealership was in Dedham, because I have confidence in the staff and the excellent service that I've received over many years. More

by ramh66
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter Brown
Apr 26, 2021 -

Herb Chambers Volvo Cars Norwood responded

Thank you for your 5-star review! We appreciate your support! -Herb Chambers Volvo Cars Norwood team

April 25, 2021

Colin greeted us and reviewed our service options. They completed it under the estimated time and washed and vacuumed our car. Outstanding service. Very pleased. More

by Lmpl78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 27, 2021 -

Herb Chambers Volvo Cars Norwood responded

Lmpl78 - Thank you for taking the time to share your experience. We're thrilled that you enjoyed working with Colin, he's certainly a wonderful asset to our team. If there's ever anything more that we can assist you with, please don't hesitate to ask! - Herb Chambers Volvo Cars Norwood team

April 25, 2021

The staff is great from sales to service. Colin and Peter in service always go above and beyond to make you feel comfortable and explains every aspect of the service clearly. They are courteous, alway More

by Annie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Colin Ayers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peter in service, David Nadeau
Apr 27, 2021 -

Herb Chambers Volvo Cars Norwood responded

Thanks for the awesome review, Annie! We're pleased to hear Colin and Peter gave you such excellent care and earned five stars! We appreciate having you as a dedicated Herb Chambers Volvo Cars Norwood customer! See you next time!

April 22, 2021

Peter did a great jobVery responsive explained to me Peter did a great job Very responsive explained to me what was going on and he made sure my car was serviced as quickly as possible More

by Mtbardis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Patricia Young
Apr 23, 2021 -

Herb Chambers Volvo Cars Norwood responded

We're thrilled Peter could take great care of you on your visit to Herb Chambers Volvo Cars Norwood. We'll see you next time!

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