Herb Chambers Volvo Cars Norwood

Top notch dealer of luxury cars. Personalized service. I would not consider going anyplace else. I would not consider going anyplace else. More

Friendly helpful-Peter in service dep. was extremely helpful when we brought car in for problem-would make a great manager helpful when we brought car in for problem-would make a great manager More

Service staff at Norwood Volvo location are extremely knowledgeable and clearly explain the work being done on your car. They are honest and upfront about which services are important and which can be de knowledgeable and clearly explain the work being done on your car. They are honest and upfront about which services are important and which can be delayed to a later date. More

Colin Ayer’s is the BEST service advisor that I have dealt with at any dealership. He listens to your concerns and explains the repairs in very easy ways to understand. As long as Colin is employed at t dealt with at any dealership. He listens to your concerns and explains the repairs in very easy ways to understand. As long as Colin is employed at this dealership, I’ll have all repairs done there. More

Colin Ayers and his team solved a challenging service problem through diligent analysis and professional knowledge. Outstanding job, explained the issues clearly, and provided a loaner car so I was not problem through diligent analysis and professional knowledge. Outstanding job, explained the issues clearly, and provided a loaner car so I was not disrupted. More

Colin, very good. Did everything. I did not have to ask. Out quickly.great service. Out quickly.great service. More

Polite, thorough and timely. Have been using them for 10 yers and al always satisfied. yers and al always satisfied. More

I purchased a new 2020 XC90 T8; wound up being a lemon w significant hybrid battery problems that shut off the car completely while driving. Car spent 6o days in service. Volvo and Herb Chambers agreed that significant hybrid battery problems that shut off the car completely while driving. Car spent 6o days in service. Volvo and Herb Chambers agreed that they sold me a lemon and offered a replacement vehicle. After months of waiting for the replacement XC90, I went to take delivery and found that in violation of MA lemon laws, they pressured me to extend my loan by 8 months and pay an extra $7k or so, That still was better than holding onto my lemon so I begrudgingly agreed. A week later the Alexander, the sales person tracked me down to insist that I sign a document suggesting that the dealership gave me a manufacturer $1000 incentive when they did not (in fact the finance person closing the deal said there was no such incentive despite it being on Volvo's website). He then threatened repeatedly that If I didn't sign the inaccurate document, I would be charged $2k or have my care repossessed. Totally unprofessional and unethical. I was upset that my conversation with the general manager, Mr Salem, did not go much better as he too demanded I sign the inaccurate document or be forced to pay $2k. Very shady and dishonest, My third Volvo from this dealership. I will never buy anything from them again and suggest others use extreme caution if considering doing business with them. If you buy a car from them and it turns out to be a lemon, they will not stand behind their product and abide by state lemon laws. And any attempt to have a rational conversation with the sales team will cause frustration and escalation of poor and illogical arguments coming from them. And, don't expect to actually get a call back from the sales manager, Mr Alessi, which further created confusion between an inexperienced and incompetent salesperson, Mr Pease and an unhelpful and illogical general manager, Mr Salem. What a disappointment.... More

The 40000 mile service was explained in detail as was need for a replacement battery. Excellent follow up with customer. need for a replacement battery. Excellent follow up with customer. More

Had a great experience with the General Manager who was very Patient and answered my questions on the phone in advance of my visit. Then he set us up with Patti who made many cars available to us to test very Patient and answered my questions on the phone in advance of my visit. Then he set us up with Patti who made many cars available to us to test drive and there was no Pressure to rush back. She had us look at the different models and asked us about our needs. And explained all the features. Then she sifted thru her inventory and found the car that checked all our boxes and it’s a beauty. She made it easy and took care of all the paperwork. Easiest car purchase I’ve ever experienced. More